Customer Reviews for Judd's Rental
(U-Haul Neighborhood Dealer)

115 reviews

1811 Bay City Rd   Midland, MI 48642

(989) 488-2598

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(989) 488-2598

1811 Bay City Rd
Midland, MI 48642

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was wonderful. Right sized trailer and excellent help from Judds. Would recommend them to anyone.

DEAN MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

ROGER DALE H. 
Rating:
4.0

Customer did not leave a comment.

tim A. 
Rating:
1.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

HARRY JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CLARE M. 
Rating:
5.0

Customer did not leave a comment.

Garett S. 
Rating:
5.0

You charged me over $1,000 to rent a 6x12 trailer one way to Florida. I can't tell someone else to get ripped off too!!

EDWARD CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Carolina G. 
Rating:
5.0

Customer did not leave a comment.

Penny Y. 
Rating:
5.0

Drivers side window wiper did not work. Reported it to drop off location.

Dorwood B. 
Rating:
5.0

Do not have the two-wheeled cart and moving blankets attached in the rear corner of the truck. They get in the way and take up valuable room.

JONTHOMAS B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE K. 
Rating:
3.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

N/A

Kaylie Q. 
Rating:
4.0

I love the new fleet coming out! Thank you

Randywilliam S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERMICHA Z. 
Rating:
5.0

Great help in the drop off process

Cody T. 
Rating:
5.0

Customer did not leave a comment.

GENE ROBERT S. 
Rating:
1.0

The U-Haul rep was "out to lunch" when I arrived even though I had reserved a trailer and had a pick up time, I had to wait almost 20 minutes until he came back. Then he didn't know how to use the U-Haul software to copy my drivers license info. Then he could not find my return location until I pointed it out to him on the computer screen. Sad. . I will not be coming here again.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Norman N. 
Rating:
5.0

Customer did not leave a comment.

Karl A. 
Rating:
5.0

Customer did not leave a comment.

Christine Y. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
4.0

Customer did not leave a comment.

Bill Q. 
Rating:
5.0

The inside of the enclosed 6 x 12 trailer had an extremely strong smell of marijuana. If I ever rent one again I will be sure to have the rental place open it for me to inspect prior to hooking it up. Unfortunately I did not have time to return it for another once I discovered the smell when I got it home.

craig L. 
Rating:
4.0

We used the app so we didn't have a lot of interaction with the actual location but the truck was there and the online check-in was easy. The truck was exactly as expected. The only issue that I had was that I had ordered 2 dozen moving pads and they were not in the truck. When I called the site they said that UHaul had not told them about the blankets. They did not have them so he said he would take them off my bill. Not sure if that has been done yet. Couldn't tell from App. Otherwise all was great. Would use again

Matthew V. 
Rating:
5.0

Guys were great in helping connect the trailer, and securing it for travel.

Barbara S. 
Rating:
4.0

They were very friendly and helpful

Stacey S. 
Rating:
5.0

Nothing, the store owners were excellent!

DALE D. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Jennafer T. 
Rating:
5.0

Easy to find and navigate getting in to return the truck.

Joy E. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Great Service

AHMAD E M. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Very nice place. Pleasant easy experience. Thank you Judd's.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
4.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

sheryl L. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

Hire a person who knows what they are doing.

Maureen M. 
Rating:
5.0

Customer did not leave a comment.

Sherry V. 
Rating:
5.0

Customer did not leave a comment.

KATHY F. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
5.0

Friendly people!

Daniel D. 
Rating:
3.0

Used early pickup before business hours Equipment was ready as requested Convenient location

Kim B. 
Rating:
3.0

Customer did not leave a comment.

MARISSA L. 
Rating:
5.0

Customer did not leave a comment.

mke M. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

I would recommend Judds Rental to everyone. They are courteous and prompt. A+++

Dirk W. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
5.0

super friendly service, equipment was obvious that it was maintained. would definitely use Judd's rental in the future.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

mke M. 
Rating:
5.0

Customer did not leave a comment.

dena R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The software is not accurate. I scheduled a 7:30 a.m. pick up and it somehow shifted it to noon. When I received a confirmation email and noticed the change, I attempted to change it, thought I had it but it did not make the change. Concerned about this, I called Judd's Rental and confirmed I requested a 7:30 a.m. pick up. The rep made the change but when I showed up at 7:30 a.m. the vehicle was not ready and Tim checked his computer and it still registered a noon pick up. There is a problem here. At the other end we were planning to drop it off at a location in Grawn, MI near our property but I received a text that we were to drop it off at a Traverse City location which was further away. We took the truck to the text-directed location but the facility did not have the space for such a large truck. I was surprised that I needed to park across 5 spaces in a strip mall parking lot to drop it off as directed. When I took the keys into the rental facility the person behind the counter told me he didn't have the space for that and that I'd have to take it somewhere else. I showed him the text I received so he conceded. Overall it was a good experience. The truck was easy to drive. Representatives were helpful and courteous. The feedback I offer is fix the software problem, give customers some idea of the gas mileage of the truck being rented—I left a half tank more than I needed to which was frustrating, and maybe put some better treaded tires on the rear wheels. We found ourselves stuck on very little snow at our destination and had to fight it to get out. The tires had little gripping tread.

duane H. 
Rating:
3.0

The place needs lighting

Scott N. 
Rating:
3.0

Hardly any exterior lightning for night drop offs

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Good to go at this location.

Michael T. 
Rating:
3.0

Location closed for lunch time - delayed trailer pick-up. Should be staffed adequately to manage lunch for customer convenience

Dennis S. 
Rating:
5.0

Great service

KATHY G. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Kimberley F. 
Rating:
5.0

Better than last uhaul rental place we used

Richard K. 
Rating:
3.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Nothing

Michael S. 
Rating:
2.0

The dolly we ordered was not in the truck so I had to go in eventhough I was using the mobile app. Took over 15 minutes to get through Mobile app check in to take the truck. Overall it was not a good experience. Did everything to ensure it would be easy and fast.....in the end it took forever, I still had to go into the store, wait my turn and get a dolly. Truck was also only half full with gas.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

Very easy process, will certainly use again. thank-you,

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

pat B. 
Rating:
4.0

The only confusion I had was that I thought I was getting a 15' truck and instead I could only get a 26' truck, but it all worked out fine and we made fewer trips, so it was all good!

Holly S. 
Rating:
5.0

None at this time.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

HERSCHEL R. 
Rating:
3.0

A little disorganized

Hank E. 
Rating:
3.0

Way too far

Robert F. 
Rating:
5.0

The field manager( John Stine) came in on his day off to help us. He was great and I appreciate his help. Also, Tim that was working at that location was very kind and helpful. I've rented at other companies but I really liked the service I received at Judds.

nicole C. 
Rating:
4.0

Customer did not leave a comment.

brian F. 
Rating:
5.0

Customer did not leave a comment.

JEFF L. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
3.0

Nothing

aaron M. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Theres no need fir improvement. I went in to see about renting a u haul and Steve was the one who helped me and he was awesome, he awnsered all my quistions and made me and my 2 nieces ages 1 and 3 very comfortable. He did a awesome job and if im ever in need of a u haul again ill be coming back to you guys and asking for Steve again.. Thank you very much for all your help

Amy N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top