Customer Reviews for Judd's Rental
(U-Haul Neighborhood Dealer)

204 reviews

1811 Bay City Rd   Midland, MI 48642

(989) 488-2598

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 12:00 pm
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(989) 488-2598

1811 Bay City Rd
Midland, MI 48642

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 8:00 am - 12:00 pm
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

kathy D. 
Rating:
5.0

The only thing I didn't like was the trailer towed pretty badly, the trailer was in good shape physically, but, it's swayed a lot while being towed and it didn't seem to matter whether it was empty or loaded

Chad Y. 
Rating:
2.0

The truck had little gas in it and I had to fill it BEFORE I could use it. It was way too bumpy of a ride. Otherwise, it was fine.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Very nice man that my son dealt with. Nice place to go.

Marlene H. 
Rating:
2.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Thank you very much.

victoria V. 
Rating:
5.0

Nothing

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

Dropped truck and car trailer off on Sunday, need to clean inside truck windows and replace strap on left tire side on car carrier trailer, ps that should have been seen in Houston, but we did not realize it until we were on the road awhile

Suanne M. 
Rating:
5.0

Customer did not leave a comment.

KATHY ANN B. 
Rating:
5.0

The only thing I can say about improvement is that the fuel amount on contract should reflect the fuel amount actually on the gage in truck. Everything else was wonderful.

Kimberley W. 
Rating:
5.0

It was our first time renting a uhaul and it was smooth and simple.

deb B. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
1.0

My tv was ruined with smart plus And its a scam. Talked to multiple people who brushed me off multie times after ridiculous wait times which were said to be less. When i finally got a manager it wasnt their fault. Even tho i spent extra.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

ruth A. 
Rating:
4.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

tulio J. 
Rating:
5.0

Easy pickup. Very pleasant experience & affordable.

terry S. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

ron D. 
Rating:
3.0

The counter agent had me returning the vehicle to Wayland, MI when I told him I was going to Westland, MI. I don't know if the rate would have been better because no one will respond to me. The agent did not provide me with a written copy of the agreement so I had no idea they had it wrong until I went to return the vehicle.

Greg M. 
Rating:
5.0

Judd's is the BEST! They make is SO quick and easy to rent a UHaul.

Matthews M. 
Rating:
4.0

I have no suggestions. The reservation and pickup process went extremely smooth.

JOHN B. 
Rating:
2.0

truck was left in back lot, CSR walked away leaving my wife to clean the snow off so it could be driven. The CSR didnt seem very familiar with any online reservation protocals. In addition the vehicle was picked up with 3/4 of a tank of fuel however Uhaul records indicated 15/16 of a tank when picked up. Before the trip began she put 11 gallons in to top off the tank.

Brett D. 
Rating:
5.0

It did the job. Thanks.

DEAN MATTHEW O. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
3.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Process was quick and easy. Judd's helped insure the trailer was properly connected for us.

Charlie G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Always great always friendly.

Kahleel R. 
Rating:
5.0

Exceeded expectations. Highly recommend. Easy ordering, pickup and return; new and clean equipment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tabitha M. 
Rating:
5.0

They were so helpful. The app and website were not working for my pick up so they did it all for me and quickly. Very grateful.

Denise G. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

So sorry for the mess that was left for you. We rented the truck for a client and it turned out to be a nightmare. But John Stein, the district manager here in Midland, handled it like a champ and we were able to get the truck back (not a sure thing!) and cut our losses. Thank you for your professionalism and your timely help, John!!

KELLI JOY-DESIRE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

STACY LYNN L. 
Rating:
5.0

Great Service!

MICHAEL SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

ANN ELIZABETH R. 
Rating:
4.0

Customer did not leave a comment.

pierrette B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CARL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Keep trailers in a little better shape. Running light was missing on trailer and it would have been an easy fix

MICHAEL VERN L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

PAUL EDWARD N. 
Rating:
3.0

Watch for extra charges, on your credit card.

SCOTT MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ELISE M. 
Rating:
5.0

Rough ride in truck!

ROBERT KENNETH V. 
Rating:
5.0

Good place, always friendly and down to earth people...I rent uhauls twice a week, and always use either Judds or the Quality Transmission location. The top 2 locations in Midland... Thanks guy's :)

SCOTT MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J S. 
Rating:
5.0

Customer did not leave a comment.

Douglas Z. 
Rating:
5.0

I need U-Haul to give me a receipt I don't know how much I paid

SYLVESTER DANIEL T. 
Rating:
5.0

ABS alert system light came on after 350miles, but went off after a gas stop. Also for long distance travel, would recommend some sort of cruise control. People at Judd's Rental were great to work with.

JEANNE S. 
Rating:
5.0

Customer did not leave a comment.

SHANE MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

The automatic drop off was aDISASTER. “The system”never sent a confirmation number from 1030-1120PM, preventing me from even SYARTING the process I was on HOLD to talk to a customer service rep for 29 minutes

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE ANN P. 
Rating:
5.0

Customer service was excellent. Extremely friendly service providers

Steve W. 
Rating:
5.0

We had to travel 2 hours to this location which was north of our home and further north from our original pick up site. The employee was great, but having to change locations was not.

Michelle A. 
Rating:
5.0

We simply dropped off our truck here after-hours, so didn't have any interaction with the site or staff.

Nolan H. 
Rating:
2.0

The truck smelled like a dog kennel. If I would have been moving my household items I would have returned the truck due to the smell. When I let the men know when I returned it they didn't acknowledge it at all. Between the grumpy salesman and the smelly truck I would never go back to this location and I will always get in the back of the truck before taking off in it

SAMANTHA LYNN N. 
Rating:
3.0

This was one of the most nervous trailering experiences I've had and I've pulled my 30 foot boat and trailer probably 10000 miles to the lake on I35 in the DFW Metroplex. Judd's only had 1 trailer in the size I rented. I went there because it was closest location to the house we were moving from. The tires on the trailer were all pretty much bald. Tread depth was minimal and one of the 4 tires almost had zero tread. I was told the trailer had surge brakes. It didn't feel like they were working the entire 1200 miles. When I returned the trailer to the store in TX, I told the guy about the brakes and he told me they were for emergency only, in case the trailer broke away. So somebody is wrong. The worn tires were by far the most nerve wracking. I would never think of taking my boat on the road with tires in that poor of shape. You shouldn't expect customers to pull your equipment in that condition either.

ROBERT C. 
Rating:
5.0

Judd's Rental was great to work with. Conversely, I was not happy with the service from U-Haul. Made my reservation with one location in town but U-Haul said there was no equipment (5x8 trailer) available. Said I needed to pick it up 30 miles away. And no guarantee I could have it at the time I needed to pick it up. Only because I called around did I end up finding what I needed in my town. Really disappointed with my first U-Haul experience

STEVEN HOWARD W. 
Rating:
2.0

We ordered a dozen packing blankets through the online system when we made our trailer reservation. Upon arrival at the pick up location, they acted like they didn't know we were coming, and they had absolutely no equipment (blankets or packing tape). They had also rented out the wrong trailer to the previous customer, so we had to wait while they corrected their systems. Very disorganized.

Jeffrey P. 
Rating:
5.0

Improve your website and the reservation on your site

LAURENCE W. 
Rating:
5.0

Customer did not leave a comment.

PETER WILLIAM F. 
Rating:
5.0

The man at Judd's is always helpful and friendly.

SCOTT JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Angelinn K. 
Rating:
5.0

No

BENJAMIN FRANKLI C. 
Rating:
5.0

The only issue we ran into, was that the truck box wasn't swept out. It wasn't horrible, and I cleaned out the box both before and after use. Other than that, Judd's is a fantastic place to get your U-Haul. Their staff are very helpful, knowledgeable, and flexible. It was a joy to work with the guys at Judd's!

WILLIAMJOHN M. 
Rating:
5.0

Thorough and professional. I

MICHAEL EUGENE S. 
Rating:
4.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

I still have not been sent a confirmation of having turned in the truck. I did reach final screen of turn in. But would like confirmation of having done so.

TALLY H. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Very good experience, trailer performed as expected!

DAVID LEE P. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD H. 
Rating:
5.0

Very friendly and will rent from again if needed!

KRISTOPHER CHARL B. 
Rating:
5.0

Service was wonderful. Right sized trailer and excellent help from Judds. Would recommend them to anyone.

DEAN MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

ROGER DALE H. 
Rating:
4.0

Customer did not leave a comment.

tim A. 
Rating:
1.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

HARRY JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CLARE M. 
Rating:
5.0

Customer did not leave a comment.

Garett S. 
Rating:
5.0

You charged me over $1,000 to rent a 6x12 trailer one way to Florida. I can't tell someone else to get ripped off too!!

EDWARD CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Carolina G. 
Rating:
5.0

Customer did not leave a comment.

Penny Y. 
No reviews have been submitted for this location.

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