Didn't have the dolly i ordered. I had to tell the guy to drop my charge.
zachary k
Customer Reviews for Julies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up a toy hauler trailer from this location. The gas station attendant didn’t have a computer so he had to do everything on his phone, and I had to sign on his phone while he held it in his hand. He was very nice, but he asked me if I wanted the safe tow insurance for $8 and I specifically told him no. When I got out to the trailer, it was covered in oil and a bunch of grease had slung from inside the wheel hubs onto the wheels. The trailer just looked really dirty, but that’s fine. I just needed to tow my vehicle. My reservation was for 6 PM pick up, but I got there a little early and we were filling out the paperwork at 5:15 PM. The attendant asked if I wanted to drop it off at 3:30 PM and I said no put it down for 5:15 PM so I can have the full 24 hours. I moved to heaven and earth to get that trailer back on time, and I had it there at about 4 PM. When I went inside to tell the attendant I had dropped the trailer off, I asked if he was going to give me a receipt and check the trailer in and he just said he would do it later. I thought that was a little funny, but I was in a massive hurry to get the pickup truck dropped back off at the rental place. A day passes and I don’t get any receipt, so I thought he might be trying to pull a fast one. I dropped the trailer off on Friday, and on Sunday I get a receipt on the email that charges me for two days, of course. And also for the safe tow insurance that I told him I did not want, totaling an additional $16. I had to call U-Haul and dispute the charge, I’m hoping to get my money back. Stay away from this location, it’s obvious what this guy was trying to do. I don’t know if he was hoping I wouldn’t notice or what.
Matthew L