Customer Reviews for Jump and Drive
(U-Haul Neighborhood Dealer)

27 reviews

20085 Aldine Westfield Rd   Humble, TX 77338

(281) 446-0905

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(281) 446-0905

20085 Aldine Westfield Rd
Humble, TX 77338

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Asia F. 
Rating:
5.0

Perfect place

Abanob I. 
Rating:
3.0

Customer did not leave a comment.

Marcos C. 
Rating:
1.0

Don't charge people extra and lie about when they turned the truck back in.

Ahleea V. 
Rating:
1.0

Although you all probably won't do anything, but this was by far the worse experience with picking up and dropping off a uhaul that I have ever experienced. I have been on the phone with Uhaul reps for the past week trying to get the issues resolved to no avail.The 3rd party Uhaul rental locations were complete trash! You should make sure they are follo rules and protocol which it was obvious they are not.

Karen W. 
Rating:
3.0

Customer did not leave a comment.

Juan A. 
Rating:
1.0

The induvial that answered the phone had no clue how to use the uhaul program, talked with the owner on phone, had it on speaker, and he was also rude and foul mouthed. we had issue with truck and they wouldn't even discuss. truck was dirty inside and out.

ANTHONY L. 
Rating:
4.0

Customer did not leave a comment.

WALTER G. 
Rating:
2.0

Customer did not leave a comment.

JAMES CHRISTOPHE F. 
Rating:
1.0

This location reminded me of a car chop shop and had no idea how to even do the paperwork. I made my reservation weeks in advance to include blankets, dolly and furniture dolly. They didn't have any of them. Responded to 3 location before I was able to get everything and the truck was on 1/4 tank. I marked it clean just to get out of there but the truck was filthy and had to clean it myself. Fast food trash, pistachio waste and a key fob was left in the truck. This location has no business renting uhaul equipment. Location alone would be intimidating to the average person.

STEPHEN G. 
Rating:
1.0

Charged late fee but place was not open when dropping off truck on time.

Stephanie R. 
Rating:
5.0

The Uhaul leaked ruining a table and a mattress.

adam S. 
Rating:
1.0

Very confusing. You can't leave the uhaul there due to closed gates and no parking

Susan Y. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
1.0

Clean up the office and make sure the trucks are clean upon the next reservation.

Amanda M. 
Rating:
1.0

overcharged me for 44 extra miles when already paid for miles at pickup

Kenny S. 
Rating:
5.0

Your customer service representative was very curious and patient. He help me to set my trailer up and arrange for the turn time that was convenient to my needs. Great job!!!

Luis M. 
Rating:
4.0

The vehicle was not washed and there was some trash in the back. I had to clean it before I turned it in. Other than that, the service was great. No problems.

Luis R. 
Rating:
5.0

they were very helpful and helped me in removing the equipment from my car, they are the best ever

Abanob I. 
Rating:
5.0

Thanks

byron M. 
Rating:
5.0

Customer did not leave a comment.

troy P. 
Rating:
1.0

Send them to a different location.

Kyle W. 
Rating:
1.0

They give you the truck without gas and when you come back they told the gas was full. They are robbing people

Allowed N. 
Rating:
5.0

best location ever they are very very helpful

Abanob I. 
Rating:
3.0

Waited to be helped approximately 45 minutes for someone to arrive. Appointment was at 8:00AM to pickup. Didn't drive off the lot until around 9:20AM.

Walter L. 
Rating:
5.0

the best location ever

Cheap IAH P. 
No reviews have been submitted for this location.

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