Customer Reviews for Junaluska Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service.

Rating:

4.0

Help unhitch trailer. Dang that thing is heavy! This is not a experience a senior citizen with bad shoulders should try on his own!

Rating:

5.0

Recommend using the app before showing up at your preferred rental location. Some stores get busy and it makes it easier to get your needed equipment.

Rating:

1.0

In my 20 years of renting U-Hauls from all over, in many states, I can honestly state that this was the WORST place I have ever been to for a U-Haul. The person behind the counter refused to check on the equipment, would not even verify the equipment number - (told me to do it), never looked at the equipment, did not know what a trailer hitch was when we asked if she had any for sale, did not ever leave from behind the counter, was insolent and almost rude. She also did NOT know how to fill out the electronic pad or paperwork, and stumbled through it. She kept trying to get me to return the trailer to a place that was 50 miles out of my because her pad said they had UNLOADING SERVICES. I told her repeatedly I DO NOT NEED UNLOADING SERVICES - I am only dropping off the empty trailer. Not only would I NEVER recommend this place I WOULD RECOMMEND THAT YOU CANCEL THEIR ABILITY TO RENT FOR UHAUL.

Rating:

5.0

All good

Rating:

5.0

Nice friendly people

Rating:

1.0

Dirty trailer I had to hook it up by myself. The trailer was not maintained the closing rod fell off. Terrible

Rating:

1.0

close this location .. couldnt find my reservation .. gave me the wrong size trailer .. over charged me .. just an auful exsperience ... used u-haul many times .. first time at this location ..first time i had a problem

Rating:

3.0

To clarify communication to make the process smoother

Rating:

3.0

This location was okay but the whole experience overall had been very poor. The first reservation was cancelled because the people at Mattress Goddess (Waynesville) did not leave a key. Yesterday at Exxon was good but I had another reservation today and it is going poorly. They are telling me that they do not have the keys to the only truck on their lot. Ridiculous.

Rating:

4.0

The representative working at the store that helped me pick up and return the trailer was excellent. She was knowledgeable and quick and kind. 10/10

Rating:

1.0

Maybe find someone that can read and speak English to serve as the customer service. I had to do all of the paperwork on my own, which is the employee’s job, and I think that is disgusting and disappointing. I expect better customer service, and not to have to do literally everything to rent a trailer, including the employee’s paperwork for it.

Rating:

5.0

The Uhaul rep was was excellent and made the process quick and painless. Give the a bonus.

Rating:

5.0

The staff was excellent!! Raises give them raises!