It took 30 min to complete the paperwork with no line and with an appointment but the worst was that nobody helped us figure out how to attach the trailer even though we explained we had never done it. 4 men were there and they all left. When asked to point us to a video or resources the lady at the Exon gas station did not do it although at the beginning she said she would show me. But she never did. It would have been a 30 seconds conversation in front of trailer! Very poor service overall at the pickup location
viviana k
Junaluska Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waynesville, NC 28786
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThere were cigarette butts in the trailer.
MITCHELL AUsed truck for 3 days charged for 5 days. Truck had broken furniture on it. Not clean. Told Uhaul they did nothing. Over charge on fuel. Not a good location. Drove out of the way to return Uhaul. And I get charged way over. Robbery.
David KCharged me for 2 days and didn't even have it 24 hours. It was full of ants and we had to clean it before we could put our stuff in it. If you rent from here watch your receipt. This has happened twice now.
Kathy CThose people don't help the customer from filling out the rental form to connecting the trailer .. they didn't tell me how long I had to get trailer returned to Florida without additional fees.. you could train your rental staff better to do their job.
Thomas F