close this location .. couldnt find my reservation .. gave me the wrong size trailer .. over charged me .. just an auful exsperience ... used u-haul many times .. first time at this location ..first time i had a problem
MATT S
Customer Reviews for Junaluska Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To clarify communication to make the process smoother
Angie MThis location was okay but the whole experience overall had been very poor. The first reservation was cancelled because the people at Mattress Goddess (Waynesville) did not leave a key. Yesterday at Exxon was good but I had another reservation today and it is going poorly. They are telling me that they do not have the keys to the only truck on their lot. Ridiculous.
Kelly PThe representative working at the store that helped me pick up and return the trailer was excellent. She was knowledgeable and quick and kind. 10/10
Tia PMaybe find someone that can read and speak English to serve as the customer service. I had to do all of the paperwork on my own, which is the employee’s job, and I think that is disgusting and disappointing. I expect better customer service, and not to have to do literally everything to rent a trailer, including the employee’s paperwork for it.
Michael SThe Uhaul rep was was excellent and made the process quick and painless. Give the a bonus.
Gregory WThe staff was excellent!! Raises give them raises!
GREGORY WFantastic self return app (although a nice woman was there to help, anyway)
Raul V