Customer did not leave a comment.Alissa S.
Customer Reviews for Juneau Street Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.sHAWN K.
I was overcharged trying to remedy the problem no response from U Haul sent inquire twiceCHARLES J.
Cant. Believe can't offered me a customer service. With my lock up. I have to pay 120 dollar.for. 4. Minutes to somebody else to do it when they could do it.Hugo M.
Customer did not leave a comment.Mike O.
This location is not a good location to have a Uhaul pickup, especially during COVID. I felt unsafe in many ways during the transactions.. Both during pickup and drop-off the clerk was not wearing his mask properly and took me to the back office to complete the transaction. As a young woman this is particularly disturbing . The clerk gave me the wrong appliance dolly and complained that he wasn't set up properly to handle uhaul rentals.ASHLEY F.
Customer did not leave a comment.Connor F.
I had to wait for a while because the staff had to attain to customers in the store.Bakary J.
They should not be renting out of this facility.Sydney G.
The van was not at the location given. The van was a few blocks away. The attendant made me go into his back office and took his mask off. The van was clearly not cleaned from the last customers, which is a safety concern during a pandemic. The van was very muddy inside. It was confusing since the van was not at the proper location and due to this we were late to pick it up.JOSEPHINE S.
The website feedback popup was annoying on my iPhone X using Safari. Instead of a tab it was a white, blank popup which made it difficult to navigate and read. Numerous attempts to close it by clicking on then â€œXâ€ failed. I could not find the dropbox location for depositing the keys. After going inside and waiting I was told that it was in a obvious spot. Please provide a photo location in the app.Tracy A.
Thank you!Guillermo M.
The location was fine and the staff was helpful enough. This doesn't reflect on the location, but overall, the experience was horrible. Uhaul does a very substandard job with their mobile pickup option. They should just discontinue it until they make it much easier to use. Don't waste your time. Just pick up the vehicle the old fashioned way. Uhaul has a very long way to go to improve their mobile offering.Robert B.
When picking up, clerk was not wearing a mask(per local and state mandate). He also openly complained about U-haul as a company and how they were sending o ky one way rentals, etc. General unprofessionalism. On return there was no clear area to park for the size of truck I was given. Truck was parked in public street parking when picked up. No street parking was available bear drop off locationJoshlin H.
Online pick up was difficult to manage. Key pick up location was unclear.Eric O.
U haul corporate needs to get their shit together. The pick up location was fine and the associate was great, but the truck I picked up never should have been there in the first place because they are tiny, so my truck was parked on the street a block away because they literally can't get it in the tiny parking lot. And the previous renter must have owned a weed store become that's how the entire Uhaul smelled front and back.Jacob B.
Very courteous and helpfulbette B.
Customer did not leave a comment.Kyle J.
Customer did not leave a comment.James G.
super close to my housePatrick T.
When I called, I asked for a truck from 35th and Morgan location in West Seattle. I was surprised when the reservation showed Juneau Market. West Seattle is a small community. We all know how dirty and run down this Market is and that the workers are usually rude and actually bossy. Please Uhaul, don't show website with the phone number of the wonderful store at 35th and Morgan and then do a "slight -of-hand" and book a truck at Juneau Market. Sincerely Van Zante-Peiser familyJOSHUA R.
The manager/ store clerk (friendly guy) was struggling with the internet because he says the owner is too cheap to get a business line so he has poor internet. This is why we had to run my card(s) about 6-7 times. Waiting 5 mins each time. Just as I was about to walk out. And walk a 1/2 mile up hill in the pouring rain to the other location, it finally possessed my payment. I was in the back of a corner store with stuff everywhere and two massive fans blowing in my face as I stood there waiting for my payment to prossess. Also he was 2 hrs late showing up. Complaining about only making $10 phr "so I ain't gotta rush or put up with nobody's shit" He also said I needed to take a pick of the gas and millage because "I ain't allowed to leave the store" which I thought was odd because he was outside smoking when I got there. So that told me before I even went out to the van that it probably hadn't been cleaned. It had not. Not only that but it was pretty gross, with greasy fingerprints on the window switches so that told me that during these very strict time that the things in this van were far from compliant with the laws for public protection from covid19. I had to clean all the handles and steering wheel as well as the dirt, hair, and leaves that were on the seat. Windows were also smudged and hard to see out of when the headlights hit it. I washed the inside and out side of the windows also. The van pulled hard to the right for 400+ miles. And about the four hundred miles. He told me that the quote is what you charge for. So if I say about 400 that's the limit that is set and any over that I'm charged for. That seems so messed up. Nobody tells you that so I just guessed and of course went over. Had I known I was going to be held to the 400 miles I would have made sure I was more accurate or even buffered it by 10 miles or something. And the lady that booked it on the phone was an asshole. Second time I talked to her. Other time was about renting a 5*10 unit and I hung up on her and went to a place cheaper friendlier and more professional. I know some of the things are stupid and may seem minor, but as a whole experience, It was pretty shitty. I will probably not rent there or even from uhaul again. Not worth the hassle and high costs. That includes the pricegouged storage units. I don't care if you are wanting to give me free rentals for life, don't contact me. You guys suck.Christian S.
The cast of characters and personal touch of the experience was appreciated. This was a friendly neighborhood interaction you don't get with most companies.Peter T.
Fantastic rental!Kenneth B.
Really dirty rental store with just one man splitting his time/attention between us and other customers. Took rental service half an hour to do our paperwork and he counted that time against our 4hour rental time, so actually only had 3.5 hours! Rental agent asked us to completely refill gas tank, though it was only 3/4 full when we left his lot. Interior cargo bay needed cleaning.Randy R.
Wasn't able to get the truck size I reserved. No phone call and showed up being told I had to take the 15' truck which was way too big. Wasn't able to inspect for damage as truck was parked on a busy street. Owner of location tried to get me to return truck somewhere else because he was getting too many parking tickets because they have no parking. Worst uhaul experience ever. Had they just called me to let me know, I would have been able to get the right sized truck from the other uhaul location. Owner was rude when I told him that. Also rude when we dropped it off because he didn't like where we parked it in two hour parking. Took off without checking me back in to move the truck, he. Oils have moved the truck anytime within two hours. Anything for a buck I guess. Next time I'll rent from Enterprise!JENNIFER V.
you have made this whole experience horrible after calling and being disconnected 4 times ! then I finally get a manager on the phone who assures me i will be discounted (fuel discount ,field discount ) for looking for my truck for almost an hours parked 4 blocks from where its supposed to be the the truck is on E (on reserve fuel 20 miles ) witch i left more than a quarter tank and still was charged over 115$ this needs to be fixedAndre W.
Customer did not leave a comment.Bonnie J.
Customer did not leave a comment.Ilona B.
The location was in the back of a small corner market and the trucks were parked all over a residential neighborhood! The older man working the computer was a nice guy, but seemed a bit unsure of the system. We had to forego the appliance dolly because he couldn't get past the demand for some code. Amazingly, not five minutes away was a full service U-Haul location with all the supplies, trucks, etc.Teresa L.
Customer did not leave a comment.Robert C.
For a corner grocery store operation, it couldn't have gone smoother.William T.
Very unprofessionalSoo C.
This is a smaller Authorized U-Haul Dealer run out of a convenience store. Staff was genuinely friendly, helpful, polite and thoughtful. I accidentally left a priceless keepsake in the U-Haul glove box, and they went out of their way to make sure I got it back. Impressive in this day and age.george G.
Have more space available for trucks that are scheduled to be dropped off. Let them know where they need to park before they arrive - it wasn't clear.Eric Z.
The app check out is a little confusing as the photos can't be uploaded.../only taken within the app.KAREN K.
Customer did not leave a comment.RACHEL M.
Parking is always an issue for neighborhood businesses. The gentleman running this shop does a terrific job running the store and handling the uhaul side.William T.
Man renting the truck gave it to me at 3/8 of a tank and told me that in order to return it I would have to fill it up the entire way. When we challenged him as to why I would need to fill it up when it was not given to me that way he told me "life is hard". If I hadn't already reserved the truck I would not have rented it here and would not ever return or recommend to a friend. I felt very uncomfortable and the entire exchange was very unprofessional.Nicole R.
Customer did not leave a comment.Diante S.
Customer did not leave a comment.monica M.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.Robert A.
Great people, I'll recommend it to my friends.Wasim T.
All good.Anucha Y.
The truck was very clean and I'll recommend this location to my friendsFata D.
Great people and very nice owner. ThanksFata D.
Customer did not leave a comment.Valerie L.
The van had only 411 miles and was incredibly dirty and smelly with shoes, socks, and old food I had to clean out before I could use it. I am pretty sure someone has been sleeping in there.Alex S.
Fast and easy service.Tamara Zenobia C.
As long as you take a photo of the miles. I was charged for more miles than I drove (likely a typo when they entered the info) and I noticed the discrepancy but didnt take a pic with my phone, so had to pay the extra fee despite showing I had tracked miles on my own. The more you know...tiffany G.
Have Mobile rental actually work. I tried it with my reservation but it never worked. Plus, this location doesn't seem set up to do it, as keys aren't in vehicle.Austin H.
As advertised should be open at 7:00am. But nobody showed up.Could not rent the truck. Had to get another rental at U-Haul in West Seattle ay 9am.Erich M.
I was texted a drop off location but when I got there I was sent to another location. The first location was far from where I unloaded. And the second drop off location was even further. The man who helped me at the final drop off was very friendly. No complaints about him. But really not happy about how far I had to go to drop off the uhaul.Ana W.
Customer did not leave a comment.Shelley O.
Customer did not leave a comment.Susan F.
Dave at the Juneau Market made the whole process very easy. Highly recommend!Susan M.
wonderful people , friendly ownerKen C.
Customer did not leave a comment.debbie T.
My original pickup location was on 35th. When I updated the pickup time, I was not notified that the location had changed to the Juneau one. No hand truck was included, either. Overall frustrating morning and it set be back 35 minutes. I had people I was paying waiting for me. So a major loss.Tricia Y.
No improvement suggestions for the Juneau St. Market location. Great experience.Brookes D.
Everything went smoothly - thanks!Julie F.
I was charged for a safe coverage plan i didnt sign up for 3 days in a rowTori N.
The clerk was not competent. He was not clear in asking questions and had trouble typing up the paperwork. Just because you know the question you are asking on your head, remember we. Have no idea what you are asking. Read the entire question, especially if you interrupt the process. He tried to do too many things at the same time- wait on convenience store customers etc. The process took quite a long time. He gave me inaccurate information and told me he couldn't change anything on the contract. Thank goodness I drove up to 35th and Morgan St. the clerks there were spot on and fixed everything with a 2 minute phone call. Ultimately what could have been a 15 minute experience ended up costing me almost an hour and driving to another location. As far as overall UHaul experience, we rented a larger truck in Nov 2018, drove from Cheney to Seattle and spent $110. Going back to Cheney with a smaller truck cost us $549.00. 400% increase is very greedy- shame on you for gouging!dottie O.
Customer did not leave a comment.Edith H.
Customer did not leave a comment.Stuart F.
Customer did not leave a comment.Nathaniel C.
Customer did not leave a comment.Steph S.
Van parked off-premise. Annoying to have to go 2 blocks for dolly. Host distracted by other customers. I should have just gone to the uhaul store.Thomas L.
Great neighborhood uhual dealer , will recommended to all friendsAndrew H.
You guys shouldn't really let other businesses rent out your stuff. The dude didn't even know truck sizes, cost, didnt check the truck before or after. Didn't know what was in the truck or what was wrong with it. The trucks power steering was horrible. The door was sticking a lot.kyle M.
I'll recommend this to my friendsDavid S.
Perfect people , great customer service and friendly owner Thanksnam H.
Great people and smooth transaction I will recommended for my friends. ThanksJudi M.
Customer did not leave a comment.Erick R.
I love this location for easy pick up and returns. You need more service reps at the 35th ave location or have an Express pick up system in placeMichael B.
We found this location MUCH more helpful than the storefront on 35th and Morgan. 3 people were working at 35th when we stopped by to ask a simple question about picking up at the Juneau market (didn't see the truck we requested out front and turned around to double check we were in the right spot)... there were 6 people in line, but only one person was available to help customers. I have waited at that location for almost an hour before and on busy days at the end of the month don't understand why the staffing situation isn't better. Had the best experience at the Juneau spot. Loved the customer service and support from the staff there. Will never use the 35th location again.Steph W.
Brake light was out. Was pulled over by State police and given warning.robyn B.
Customer did not leave a comment.Matt T.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Randell C.
Customer did not leave a comment.Darin S.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Rebecca B.
The vehicle was not clean but acceptable. Overall good.eddie N.
Customer did not leave a comment.Geoffrey O.
The service was poor, actually overcharged me. The first time this is ever happen to me with U-HaulMel T.
The staff here was great the location was not on the exterior, on the interior it was great. There is something wrong when the local bums are hanging out outside the premises and going in and out of the location with literally no intent on patronizing the store.Samuel G.
The gentleman who helped me was very kind.Patricia P.
Customer did not leave a comment.Mayank T.
Customer did not leave a comment.Christopher P.
The guy at the store was nice. I am satisfied. The only thing is that being there is one guy I believe it may of been difficult for him to run the store and pay attention to truck rental at the same time.James W.
Friendly, helpful staff in the store to make the rental process easy.Peggy M.
Good serviceEdward G.
The man who rented the vehicle to ya had awful customer service.shane L.
The $19 rental turned out to be $74.58 for less than 2 hours and only 20 miles. I put in 5.012 gallons of gas for $18.54. Which means the van gets less than 4 miles per gallon or the tank was not full when I picked it up. I have used UHaul for many years and have found great value. I do not see the value in this rental. I will look for an alternative next time.Denton P.
Customer did not leave a comment.Nathan F.
Customer did not leave a comment.Kristen J.
Forced to parallel park on a busy street.Connor R.
Website needs to be more user friendly.there are many people looking for such services.the process is not one that is easy especially when tied up on a move.yosef F.