I was overcharged trying to remedy the problem no response from U Haul sent inquire twiceCHARLES J.
Moving Truck Rental in Seattle, WA at Juneau Street Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Seattle, WA 98136
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Cant. Believe can't offered me a customer service. With my lock up. I have to pay 120 dollar.for. 4. Minutes to somebody else to do it when they could do it.Hugo M.
This location is not a good location to have a Uhaul pickup, especially during COVID. I felt unsafe in many ways during the transactions.. Both during pickup and drop-off the clerk was not wearing his mask properly and took me to the back office to complete the transaction. As a young woman this is particularly disturbing . The clerk gave me the wrong appliance dolly and complained that he wasn't set up properly to handle uhaul rentals.ASHLEY F.
I had to wait for a while because the staff had to attain to customers in the store.Bakary J.
They should not be renting out of this facility.Sydney G.
The van was not at the location given. The van was a few blocks away. The attendant made me go into his back office and took his mask off. The van was clearly not cleaned from the last customers, which is a safety concern during a pandemic. The van was very muddy inside. It was confusing since the van was not at the proper location and due to this we were late to pick it up.JOSEPHINE S.
The website feedback popup was annoying on my iPhone X using Safari. Instead of a tab it was a white, blank popup which made it difficult to navigate and read. Numerous attempts to close it by clicking on then â€œXâ€ failed. I could not find the dropbox location for depositing the keys. After going inside and waiting I was told that it was in a obvious spot. Please provide a photo location in the app.Tracy A.
Thank you!Guillermo M.
The location was fine and the staff was helpful enough. This doesn't reflect on the location, but overall, the experience was horrible. Uhaul does a very substandard job with their mobile pickup option. They should just discontinue it until they make it much easier to use. Don't waste your time. Just pick up the vehicle the old fashioned way. Uhaul has a very long way to go to improve their mobile offering.Robert B.
When picking up, clerk was not wearing a mask(per local and state mandate). He also openly complained about U-haul as a company and how they were sending o ky one way rentals, etc. General unprofessionalism. On return there was no clear area to park for the size of truck I was given. Truck was parked in public street parking when picked up. No street parking was available bear drop off locationJoshlin H.
Online pick up was difficult to manage. Key pick up location was unclear.Eric O.
U haul corporate needs to get their shit together. The pick up location was fine and the associate was great, but the truck I picked up never should have been there in the first place because they are tiny, so my truck was parked on the street a block away because they literally can't get it in the tiny parking lot. And the previous renter must have owned a weed store become that's how the entire Uhaul smelled front and back.Jacob B.
Very courteous and helpfulbette B.
super close to my housePatrick T.
When I called, I asked for a truck from 35th and Morgan location in West Seattle. I was surprised when the reservation showed Juneau Market. West Seattle is a small community. We all know how dirty and run down this Market is and that the workers are usually rude and actually bossy. Please Uhaul, don't show website with the phone number of the wonderful store at 35th and Morgan and then do a "slight -of-hand" and book a truck at Juneau Market. Sincerely Van Zante-Peiser familyJOSHUA R.
The manager/ store clerk (friendly guy) was struggling with the internet because he says the owner is too cheap to get a business line so he has poor internet. This is why we had to run my card(s) about 6-7 times. Waiting 5 mins each time. Just as I was about to walk out. And walk a 1/2 mile up hill in the pouring rain to the other location, it finally possessed my payment. I was in the back of a corner store with stuff everywhere and two massive fans blowing in my face as I stood there waiting for my payment to prossess. Also he was 2 hrs late showing up. Complaining about only making $10 phr "so I ain't gotta rush or put up with nobody's shit" He also said I needed to take a pick of the gas and millage because "I ain't allowed to leave the store" which I thought was odd because he was outside smoking when I got there. So that told me before I even went out to the van that it probably hadn't been cleaned. It had not. Not only that but it was pretty gross, with greasy fingerprints on the window switches so that told me that during these very strict time that the things in this van were far from compliant with the laws for public protection from covid19. I had to clean all the handles and steering wheel as well as the dirt, hair, and leaves that were on the seat. Windows were also smudged and hard to see out of when the headlights hit it. I washed the inside and out side of the windows also. The van pulled hard to the right for 400+ miles. And about the four hundred miles. He told me that the quote is what you charge for. So if I say about 400 that's the limit that is set and any over that I'm charged for. That seems so messed up. Nobody tells you that so I just guessed and of course went over. Had I known I was going to be held to the 400 miles I would have made sure I was more accurate or even buffered it by 10 miles or something. And the lady that booked it on the phone was an asshole. Second time I talked to her. Other time was about renting a 5*10 unit and I hung up on her and went to a place cheaper friendlier and more professional. I know some of the things are stupid and may seem minor, but as a whole experience, It was pretty shitty. I will probably not rent there or even from uhaul again. Not worth the hassle and high costs. That includes the pricegouged storage units. I don't care if you are wanting to give me free rentals for life, don't contact me. You guys suck.Christian S.
The cast of characters and personal touch of the experience was appreciated. This was a friendly neighborhood interaction you don't get with most companies.Peter T.
Fantastic rental!Kenneth B.
Really dirty rental store with just one man splitting his time/attention between us and other customers. Took rental service half an hour to do our paperwork and he counted that time against our 4hour rental time, so actually only had 3.5 hours! Rental agent asked us to completely refill gas tank, though it was only 3/4 full when we left his lot. Interior cargo bay needed cleaning.Randy R.
Wasn't able to get the truck size I reserved. No phone call and showed up being told I had to take the 15' truck which was way too big. Wasn't able to inspect for damage as truck was parked on a busy street. Owner of location tried to get me to return truck somewhere else because he was getting too many parking tickets because they have no parking. Worst uhaul experience ever. Had they just called me to let me know, I would have been able to get the right sized truck from the other uhaul location. Owner was rude when I told him that. Also rude when we dropped it off because he didn't like where we parked it in two hour parking. Took off without checking me back in to move the truck, he. Oils have moved the truck anytime within two hours. Anything for a buck I guess. Next time I'll rent from Enterprise!JENNIFER V.
you have made this whole experience horrible after calling and being disconnected 4 times ! then I finally get a manager on the phone who assures me i will be discounted (fuel discount ,field discount ) for looking for my truck for almost an hours parked 4 blocks from where its supposed to be the the truck is on E (on reserve fuel 20 miles ) witch i left more than a quarter tank and still was charged over 115$ this needs to be fixedAndre W.
The location was in the back of a small corner market and the trucks were parked all over a residential neighborhood! The older man working the computer was a nice guy, but seemed a bit unsure of the system. We had to forego the appliance dolly because he couldn't get past the demand for some code. Amazingly, not five minutes away was a full service U-Haul location with all the supplies, trucks, etc.Teresa L.
For a corner grocery store operation, it couldn't have gone smoother.William T.
Very unprofessionalSoo C.
This is a smaller Authorized U-Haul Dealer run out of a convenience store. Staff was genuinely friendly, helpful, polite and thoughtful. I accidentally left a priceless keepsake in the U-Haul glove box, and they went out of their way to make sure I got it back. Impressive in this day and age.george G.