Customer Reviews for Just Ask Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Just Ask Rental

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Sue G.
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Customer did not leave a comment.

TED L.
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Aaron A.
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Billy L.
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Confirm drop off location on each rental piece

Lisa S.
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Confusing instructions. Too many steps, too check in.

MARK S.
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Veronica M.
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ERIC L.
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Michael R.
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Great location for getting a Uhaul... Easy going, knowledgeable, wonderful staff!!! Made my 2 separate reservations into 1... made life so much easier!!! Thanks!!!

Derek B.
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John A.
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Benjamin K.
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Phil A.
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MICHAEL B.
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Heidi B.
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Kristin W.
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John S.
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Buffalo location opens at 10:00, website gives the option of picking up earlier via website on cell phone. I went thru the process, was told I could do the pickup at 9:00. Truck wasn't ready that morning and I was told I would have to wait until 10:00 when a employee showed up.

Wayne M.
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Customer did not leave a comment.

Chris B.
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Everything was excellent! Super fast check in and check out. Very nice people to work with.

ETHAN K.
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Checking out was a problem the website would not confirm my location

Mark J.
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I refuse to rent from location. NEVER EVER AGAIN! I had to hook up my trailer. The trailer had to be swept out before I could use it.

Tim O.
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Good experience.

Donald G.
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Customer did not leave a comment.

ANTHONY E.
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Vehicle does seem to have something loose in the front suspension. It rattles and seems to wander when hitting bumps.

BRENT J.
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Insure equipment is safe and works properly. Wrong tire on trailer and trailer lights kept blowing a fuse which prolly bad wiring in trailer.

Andrea D.
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Customer did not leave a comment.

Laura W.
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I rented the truck, used 36 miles, and returned it within 2 hours. I did add on the extra insurance so my total was $89. I wish that Uhaul would have offered a discount to me for returning it so fast. My quick return enabled you to rent it out right away the same day to someone else, and i just think it would be the right thing for you to have given me a large discount for doing so. I felt cheated for paying that much for 2 hours of use. Thank you, Laura Warner, 763-291-1898, lw5mom@yahoo.com

James M.
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Really knowledgeable and helpful.

Connor T.
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My entire experience was ridiculously horrible. The best part was friendliness of location. Coorporate Customer Service has been horrible. Your system is horrible. Tracking of what step in the process I was in was beyond ridiculous. I don't know how I am going to be able to use uhaul again.

MARIELA S.
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Robert B.
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Taunia H.
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Very friendly! Good price!

Dustin H.
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Didn't understand why I entered my drivers license information in and then have to present it again when I picked up the trailer. Just seemed like something was communicated or something

Jonathan S.
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The cab and the truck bed were full of mud. I mentioned it to the gentleman behind the desk when I brought the truck back and he just grunted at me. No one asked how the move went or how the truck was

Nadine Z.
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The truck was dirty in the cup holders and in the back it was not swept. The employees were rude and I keep getting charged on my card extra when I only approved $96. I only received an invoice for $96 yet small fees keep showing up on my card. I will be disputing them and never recommend this location to anyone else.

Craig J.
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Stephanie F.
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Barb B.
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walter L.
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Brian W.
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FRED S.
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Paula V.
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No it much to say they just sit behind counter hmm

Craig F.
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One of the best U-Hauls that I have used.

ANDREW S.
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Marianne P.
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The parking brake did not work and it was dirty inside. However, the gentleman at the service desk was most helpful!

Nathan K.
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No one answers ph # on web site. Great prices, but trailer had wobbly wheel and covered with snow. But prices are best in the area.

Stephanie E.
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Anthony S.
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Ron Z.
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Went smoothly

Russ G.
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Left Running light was burnt out

Steve H.
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John A.
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Robert S.
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Jeff O.
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John P.
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Thank you UHaul!

John P.
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Thank you UHaul!

Jerry B.
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The left rear tail light did not work. I think the bulb needs to be replaced. It didn't work when we picked it up but we had no way of fixing it. Great customer service at pick up and drop off locations.

Todd N.
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STEPHANIE A.
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I have rented from this location and never had an issue! Amazing customer service both times.

Kevin S.
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Excellent customer service

Becca K.
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Gregory J.
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They offered no assistance. Just handed me my paperwork and said it's out back.

Joel M.
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Help customers in order, help customers find their equipment, and give them everything they ordered as well... I did not receive the Dolly's that were supposed to be given to me and waited in a line with 2 people ahead of me for over an hour, this is extremely unacceptable.

Mike W.
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ANNE W.
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Timothy T.
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Jodi M.
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Took one hour to check out... First person didn't know what they were doing because they were new and didn't want to bother the other person to ask them questions, so at least three people who came after me were helped before me while I stood there. The second person could not get computer going to secure reservation and had to call uhaul. Had to redo entire reservation over the phone... Had already done express check in and still had to do it over at least two times... It was ridiculous...never in my life have I seen such incompetency.

Ashley A.
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Jared I.
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My experience was horrible from beginning to end. The staff was extremely unprofessional, my truck wasn't available at my reservation time so I was told to just wait. Finally I was given a different truck that was dirty. Finally at the end of the reservation I required road side assistance and waited on hold for 45 minutes with no answer before I gave up and called a different company. I will never return to this location and will likely never use uhaul after this experience.

DAVID S.
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Nothing. Staff is really helpful and knowledgeable. They really know their job! Very pleased with all the help they provided.

Jerome H.
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Sharon C.
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Terrible customer service!

david F.
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Megan H.
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Ronald S.
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ROBERT H.
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Old 26' truck . Hard to keep in the middle of your lane...Wore out

Brian F.
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Cyndi O.
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Very slow. Didn't give much explaination on trailer. Didn't do walk thru

Kerry K.
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Great customer service and very helpful!!

BRAD V.
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Tail lights on trailer did not work. Waited On Hold for roadside assistance 40 minutes. Got pulled over by the sheriff and had to run with my hazards on till I got home. Not a very good situation in the dark

Ryan W.
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Only one of the 3 people there knew how to do a Uhaul return and he was having computer issues. He ended up calling Uhaul and having me speak to them to do the return. He was very friendly and tried his best to help.

ALAN T.
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Emily W.
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ARRON C.
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Closed when I dropped it off but convenient location.

Ross P.
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I had to drive 45 miles to pick up the truck and trailer. The people working at the hardware store had no idea what they were doing. I wasn't sure if I had completed the check out procedure or not and I had to locate the trailer using the contract. I was over charged. Never Again.

Travis C.
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I was running an hour late to pick up the truck, a uhaul care rep called me and was snotty and said I assume your not picking it up and want to cancel? I said no just running late, she put me on hold and said we need to find you another truck, I asked why I still want it I'm just waiting till my wife gets home, she said the truck isn't there. Well I said I'm glad I'm running late then what would have happened if I drove the 30 mins to pick it up? Silence. She was rude to me for no reason when really I would have wasted my time over an hour to show up with no truck. She then found me a bigger truck nearby and I said I don't need a bigger truck is it the same price and she said yes . When I went to pick up the other truck the lady didn't know how to process it in the system and it was $189! When my other truck was $39 I had to call uhaul again and have them try to fix it and match the price the lady had to wait for two supervisors who never came over , I had a second phone and called the other first place and said call me if that truck shows up. While I was on hold for an hour the other truck now theee hours late shows up. I had to have them cancel everything drive an hour now cause I was more west to pick up this bigger truck and get my original deal it was a freaking mess. I get that it's no ones fault cause that first customer was three hours late but one why didn't anyone call me to let me know it wasn't ready, two when they did call she was rude and didn't know the status of the truck and three why wasn't the price matched like I was told. Overall I'll be really careful next time I use uhaul . I was also emailed instructions for both trucks to use the app to pick it up and neither place would allow that

Ronald M.
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SARAH L.
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I am all for hiring teenagers, but you MUST have an adult present to help out. What should have taken half an hour took over an hour.

Howard L.
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Customer did not leave a comment.

Bethany A.
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U-Haul should be called that U-Hate. U-Haul literally has the worst customer service ever! If you find yourself in a bind like us (we had our closing date changed) It was completely out of our control. We called 48 hours in advance and asked for a one day extension on our truck and was told we had to return ni matter what and that should get “storage'. Although I understand that, I feel like there could've definitely been another truck nearby that could've been used for the next rental. The real problem was the complete lack of empathy on the part of two different customer service representatives. They were downright MEAN.

Tobias S.
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Klatt Just Ask Rental is first class. Fast and friendly service. Equipment always works well.

Roger L.
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Randy L.
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Charles S.
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The equipment had no lighting and i had an emergency so I could not go back. I took it to morries ford and had them fix it.

Richard G.
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As you want it. thanks

Melissa D.
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Customer did not leave a comment.

Mark H.
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Jason D.
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The trailer we were suppose to pick up was not returned and not available. After asking about the $50 return for not having the trailer they decided to give us the in town trailer. A young boy hooked up the trailer and sent me on my way. When I got home I was checking the trailer to make sure it was all ready to go the following day and the 2 left lights were not working. I called uhaul, they sent someone out 2 hours later and said all the wires were shot underneath. it would take a long time to fix. If we drove it during the day we would be fine. We did but had to cut the time short to get back in daylight. We called the shop to tell them and the man who answered didn't seem to care. It was just not a positive experience at all.

David N.
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Moving blankets

Janelle H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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