Customer Reviews for Just Ask Rental
(U-Haul Neighborhood Dealer)

719 reviews

1215 Hwy 25 N   Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

(763) 682-9182

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(763) 682-9182

1215 Hwy 25 N
Buffalo, MN 55313
(HWY 25 & 14th - Just south of Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I always check the tire pressures when I rent a U-Haul. The tires were supposed to be inflated to 70 p.s.i. and were only at 46 p.s.i. Not a huge deal for me because I work on vehicles all the time, but it could have been an issue for someone else.

David V. 
Rating:
5.0

Great Customer Service!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
4.0

The child working requires additional training on the online pickup process.

Jeremy P. 
Rating:
4.0

Great Service!

ERIC J. 
Rating:
4.0

I did not elected for the $8.00 insurance coverage but was charged for it at check out when returning the trailer.

Angela K. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Very good people at the do off location...2 thumbs up!!

Shawn J. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

Trailer leaked, boxes & paperwork ruined. Person at drop off mad because I couldn't show where water was coming in.

Donald I. 
Rating:
5.0

I was very happy with the service. every body was friendly and helpful.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Ran into a problem where we needed to extend the time needed and there was no problem doing so.

Donald J W. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Brad I. 
Rating:
5.0

Staff was very helpful and friendly. Will go here for future needs.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
3.0

Location is fine. Just the Uhaul on-line experience overall is crap. I had to drive an extra 20 miles to and from the location I originally reserved a truck at and got stuck paying for extra mileage. Wrote the email provided to get a credit I was told I would get and they won't respond.

RENEE R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Z. 
Rating:
5.0

Everything was perfect!

BRADLEY C. 
Rating:
2.0

Please notify the customer if there is a change in pick-up time. My original reservation was for 2:00. It was changed to 5:00 and nobody notified me of the change. When I arrived at 2:00 (it is a 35 minute drive to this location), the trailer wasn't there. The trailer was still not available at 5:00. I had to wait until the next day to pick it up. That part wasn't Uhaul's fault since the previous renter didn't return it on time, but still very frustrating. Hopefully, there is a penalty for not returning on time! It really messed up our travel plans.

Amy M. 
Rating:
3.0

Customer did not leave a comment.

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Make key drop off location easier to find.

Garrett L. 
Rating:
5.0

I was supposed to drop off at Brinkman trailer in Delano, However they do not allow off duty Drop-off. Even though the owner was there he refused to accept the equipment, And told me to go to Buffalo.

Jeffery O. 
Rating:
4.0

Unit had gravel inside and the outside fenders were piled with sawdust. Unit was very old and when we returned the Unit the man told us that he was surprised it was not decommissioned.

Cindy E. 
Rating:
5.0

everything was great! And with nice people

CLEVE J. 
Rating:
2.0

They were dealing with a mistake they had made and were not attentive to my rental. I asked if they would hook up the trailer and was told no you'll have to do that. Then after hooking it up I was trapped in by other trucks and trailers.

Robert M. 
Rating:
4.0

They charged me an extra 41.00 for authorization charge which nobody told me and when I called uhaul in Buffalo where I rented the truck the clerk had no idea why I was charged that fee and gave me a 1800 number to call so not to happy .

sherry T. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

The truck cab was dirty, spilled pop, etc. Also the oil light kept coming on.

LAURA M. 
Rating:
1.0

No dolly in truck. Just awful customer service at this location

STACY L. 
Rating:
3.0

Location was convenient for pick up. Sales associate at the counter did not seem to be trained well. I ended up being charged for Safe Move, even though I did not select it when booking my reservation online. The associate said the only way it would be on there would be if I had selected it. I told him I didn't, and he had no resolution for me. I called the local regional facility and was told that the associate at the pick up location was incorrect, he must have added it on himself. Regional said I would be credited back the Safe Move charges in full, but I have not seen it credited back to me. I am still awaiting an additional $14 worth of credit.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON R. 
Rating:
5.0

For women, you need a cleaner cab. It was a pit - stains, sunflower seeds in the console - just dirty. The overall experience of renting went very well and worked out well for us....but you need to work on the "cleaning" a bit.

Lyndon and Conni L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Cory and staff are excellent!

Joel N. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
2.0

The office was short staffed resulting in a wait time to get the truck key.

Jayme K. 
Rating:
2.0

Reserved the pickup in Buffalo then was notified by Uhaul It was changed to Brooklyn Center even though Buffalo had 2 tow dollies. Had to redo the reservation for Buffalo. Had no assistance from employees to hook up or drop off the tow dollie. Had a 1/2 hour wait 3X while they figured out how to complete the reservation on the computer. The place has large dogs in the customer area that bark and growl at the customers. Employees really don't seem to know how to work the uhaul software.

Robert L. 
Rating:
4.0

Make sure the customer gets the hook up for the lights. Never offered or mentioned. Had to buy at local hardware store. Also have a pin for the hitch.

keith K. 
Rating:
5.0

Offer assistance hooking up uhaul

Meghan J. 
Rating:
4.0

Customer did not leave a comment.

Doyle H. 
Rating:
3.0

Customer did not leave a comment.

SHERRY O. 
Rating:
5.0

Customer did not leave a comment.

Valerie E. 
Rating:
3.0

Uhaul was find but I had my order updated on me without consent and didn't know I had an “In town” truck when I originally came for a pick up and different drop off location moving truck, was inconvenient.

CORY ALLEN P. 
Rating:
5.0

Great people and very cooperative!

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

ERIK R. 
Rating:
4.0

Customer did not leave a comment.

steven N. 
Rating:
2.0

This location was approximately 25 miles out of two large cities.

STEVEN S. 
Rating:
2.0

While the staff worked with me to change the pickup time, they failed to include any of the additional equipment I requested, such as the dolly. I picked up the truck before the store was open so I had no recourse. If picking up like this eliminates the option for such equipment the customer should be notified in advance. Other than that, the staff was friendly, patient, and helpful.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer service was excellent everyone was very nice and helpful. Thank you guys.

PIERRE O. 
Rating:
5.0

These folks were great and very friendly. They came out as soon as I pulled in. Checked me in with no problems and was done in a couple mins. Best service ever.

James B. 
Rating:
5.0

Very nice staff.

ANN R. 
Rating:
5.0

It was only due to out of state vehicular purchase. But it worked out so well !!

Chris S. 
Rating:
5.0

Truck drove fine, seemed to have some sort of screeching coming from brakes inside the cab but other than that it was good

Taylor B. 
Rating:
3.0

Staff needs to understand to offer a co -inspection of the equipment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Harvey A. 
Rating:
5.0

Customer did not leave a comment.

Shawntel D. 
Rating:
5.0

Customer did not leave a comment.

VERNON F. 
Rating:
5.0

Customer did not leave a comment.

ethan A. 
Rating:
4.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Randal C. 
Rating:
5.0

It sucked I had to drive from saint cloud to buffalo to pick up a truck at 1 and it didn't arrive until 3. But it's not the locations fault it's the people that didn't return it on time.

Summer S. 
Rating:
3.0

The Truck was a fithy mess and also it wasn't the location that I should have been to the Uhaul in St Paul on they put in the wrong dates so I had to drive to Buffalo MN instead of St Paul and add 3 hours to my moving day this is the second time in a month Uhaul has screwed up I'm very angry and disappointed

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Alignment on the truck was off but everything else worked well. Friendly staff at this rental location and easy after hours drop off.

Aislynn L. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Customer did not leave a comment.

TED L. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
3.0

Confirm drop off location on each rental piece

Billy L. 
Rating:
2.0

Confusing instructions. Too many steps, too check in.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

Veronica M. 
Rating:
3.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Great location for getting a Uhaul... Easy going, knowledgeable, wonderful staff!!! Made my 2 separate reservations into 1... made life so much easier!!! Thanks!!!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

Phil A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
2.0

Buffalo location opens at 10:00, website gives the option of picking up earlier via website on cell phone. I went thru the process, was told I could do the pickup at 9:00. Truck wasn't ready that morning and I was told I would have to wait until 10:00 when a employee showed up.

John S. 
Rating:
3.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Everything was excellent! Super fast check in and check out. Very nice people to work with.

Chris B. 
Rating:
5.0

Checking out was a problem the website would not confirm my location

ETHAN K. 
Rating:
1.0

I refuse to rent from location. NEVER EVER AGAIN! I had to hook up my trailer. The trailer had to be swept out before I could use it.

Mark J. 
Rating:
4.0

Good experience.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Vehicle does seem to have something loose in the front suspension. It rattles and seems to wander when hitting bumps.

ANTHONY E. 
Rating:
3.0

Insure equipment is safe and works properly. Wrong tire on trailer and trailer lights kept blowing a fuse which prolly bad wiring in trailer.

BRENT J. 
Rating:
3.0

Customer did not leave a comment.

Andrea D. 
Rating:
4.0

I rented the truck, used 36 miles, and returned it within 2 hours. I did add on the extra insurance so my total was $89. I wish that Uhaul would have offered a discount to me for returning it so fast. My quick return enabled you to rent it out right away the same day to someone else, and i just think it would be the right thing for you to have given me a large discount for doing so. I felt cheated for paying that much for 2 hours of use. Thank you, Laura Warner, 763-291-1898, lw5mom@yahoo.com

Laura W. 
No reviews have been submitted for this location.

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