Customer Reviews for Just Because Gift Shop
(U-Haul Neighborhood Dealer)

738 reviews

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 1/17/2022: Closed

Services at this Location:

Contact Us

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 1/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very smooth process and very friendly staff. This was my 3rd time renting with them and I will be back.

MONIQUENICOLIAN L. 
Rating:
5.0

Customer did not leave a comment.

Tierra H. 
Rating:
5.0

Customer did not leave a comment.

PETERGERALD G. 
Rating:
5.0

Customer did not leave a comment.

TITUSTERELL J. 
Rating:
5.0

Customer did not leave a comment.

DARYLLAMAR T. 
Rating:
4.0

Customer did not leave a comment.

PAMELABROWN J. 
Rating:
5.0

I rented 15' uhaul truck to help my daughter, While we are loading the uhaul truck Henrico, VA, it's start to rain on and off until on our way to Germantown, MD and the rain stop before we reach our destination. When are unloading, I noticed that some botton of the boxes are wet, so I wonder why, until we unload plastic bin I have stacked in the overhang, the plastic bin cover are with water. And I thought about the somewhere in the truck, that truck is weather resistant but is not weatherproof. So if is raining you are uhaul truck, you what to do.

Felipe L. 
Rating:
5.0

Customer did not leave a comment.

ALBERTAYODELE E. 
Rating:
5.0

They are always nice professional they will try to go above and beyond to make sure you have everything you need and they're very understanding

JATANEOCTAVIA M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
3.0

The location was closed. Had to do the online pick up. Had problems with the online service. Stayed on hold with U-Haul for an hour before someone answered. Then they hung up before the problem was resolved. Called back and was on hold for another hour. Luckily, the owner showed up and did the counter service. The U-Haul phone and online customer service is horrible!

SANTIAGO V. 
Rating:
4.0

Customer did not leave a comment.

KARTHLEAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCARL D. 
Rating:
3.0

Customer did not leave a comment.

WANDAEFFORD W. 
Rating:
2.0

Waited an hour in the location, customer service waited 45 mins on the phone. The experience was not great

TEHANIE A. 
Rating:
4.0

Folks were very nice but limited in knowledge and in providing what was ordered. Specifically, I reserved two furniture dollies. They had none. Had to go to a U-Haul center. They only had one. Very inconvenient for me and poor service on your part not to deliver what was requested.

Virginius R. 
Rating:
3.0

The representative stated the reservation was for Mechanicsville location and that wasn't an accurate statement. I reserved for Laburnum location and my initial and all other correspondence had Laburnum location so not sure why representative would state that's inaccurate statement. Person that checked mileage and gas didn't fully get in truck to check. The gas was below 1/2 tank as pictures where taken showing but I still filled back up to 1/2 tank since that was documented.

ROSEMARY M. 
Rating:
5.0

Customer did not leave a comment.

CHARNEISHAMONAE B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYSHERELLE T. 
Rating:
5.0

Customer did not leave a comment.

ANGELAYVETTE S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Great experience, came in last minute to get a ushual. Staff was friendly and accommodating! Diff will return in future

JENNIFERDIANNE W. 
Rating:
5.0

Customer did not leave a comment.

KEITHBERNARD S. 
Rating:
5.0

Customer did not leave a comment.

DYVAWNONEAL S. 
Rating:
5.0

Customer did not leave a comment.

MARISOLKHRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

CAROLINEJOY F. 
Rating:
4.0

Customer did not leave a comment.

RICHARDLELAND V. 
Rating:
5.0

Customer did not leave a comment.

NATHANIELDAVID R. 
Rating:
5.0

Customer did not leave a comment.

KEITHLAMONT B. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
4.0

Customer did not leave a comment.

Lewis R. 
Rating:
5.0

This is the best place to rent a uhaul. Ms. Stephanie called to confirm my reservations, was very friendly and helpful. The gentleman who was in the store at the time of checkout was a delight as well! 5 stars

COSHENAMICHELLE R. 
Rating:
5.0

Loved the gift shop and the service! Will definitely use them again and refer them for their adorable shop as well!

ANGELALEA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELMARTIN N. 
Rating:
5.0

Customer did not leave a comment.

NICOLEDENISE A. 
Rating:
5.0

Customer did not leave a comment.

ANDRELEE P. 
Rating:
2.0

Did not receive updates receipt after drop off with deductions for appropriate mileage charged. Long wait to be checked in.

EUDORALEE B. 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUEJAMEAN G. 
Rating:
4.0

Customer did not leave a comment.

ANITANELSON H. 
Rating:
4.0

The office needs a much larger sign. Took me 10 minutes of looking around to find the little sign in the window.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ANGELAYVETTE S. 
Rating:
5.0

Everything was wonderful except customer service never answer phone to help if store is closed

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
2.0

Do not rush your return inspections. Creating false documentation as well charges.

Shaniqua R. 
Rating:
5.0

Customer did not leave a comment.

VALICIALAUREN H. 
Rating:
5.0

Everything was great, I just had some difficulty figuring out how to indicate that I had returned the vehicle in a timely manner.. perhaps a drop down on the main menu would help ... thanks

CLINTONRAYMOND W. 
Rating:
1.0

The truck i received did not have working a/c. I attempted to return the truck but the site would not return my calls.

JAMES P. 
Rating:
5.0

make sure your battery is good so they wont be stuck like i was for 3 days

MIGUELA O. 
Rating:
5.0

Everything went well for me, a smooth and quick transaction. Not sure what can be improved because I haven't experienced any problems.

ROSALIAELIZABETH J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Top notch u-haul rental company. Wide selection of trucks and trailers. Very friendly and helpful folks. I've rented u-haul form different places over the years and this company is my new go-to!

MARVINMALLORY C. 
Rating:
5.0

Customer did not leave a comment.

JESSICAM A. 
Rating:
5.0

Customer did not leave a comment.

DETWONLAMONT S. 
Rating:
5.0

Customer did not leave a comment.

VICTORJAMES A. 
Rating:
1.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Lakiesha R. 
Rating:
5.0

Thank you I had a great move I appreciate your company service and stuff as well which has great customer service skills.

Ameisha B. 
Rating:
5.0

impeccable customer service!!!! topnotch interaction with agent I'm hard or hearing... she spoke louder thank you! thank you! thank you!!!

larry C. 
Rating:
5.0

Process was quick and easy thanks

MISSIE H. 
Rating:
5.0

Customer did not leave a comment.

KEITHISAAC S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

If they receive the same service that I received then they will be more than satisfied.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

JULIAN F. 
Rating:
5.0

Customer did not leave a comment.

FELICIADIANE H. 
Rating:
5.0

I

ODESSA V. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

The problem wasn't the location but the U Haul web rental process that needs work. It would have been helpful to know I needed additional paperwork (passport, additional contact). Also fix your location finder i was standing next to the van and you said i wasnt at the site. Over i rate service as poor.

Richard M. 
Rating:
5.0

No smoking, in vehicles I could hardly breathe. I hate the smell of smoke , when ac came on the smoke took over the truck.

LISALUCETTE H H. 
Rating:
5.0

Very friendly and efficient

ANGELAPANDORA R. 
Rating:
3.0

Nothing

KELVIN H. 
Rating:
5.0

Customer did not leave a comment.

JAMARCUSJORAD T. 
Rating:
5.0

Customer did not leave a comment.

KI KEANAWALLACE G. 
Rating:
5.0

Everything was very good, I've rented from them many times

MICHAELMARTIN N. 
Rating:
5.0

Service was excellent. Truck worked great - no problems. Would definitely recommend this as a place to rent U-haul trucks and equipment.

DEBORAHGANTT A. 
Rating:
5.0

Customer did not leave a comment.

KIARAADECHIA G. 
Rating:
5.0

There wasn't a truck available even though I had a reservation. There were several people in the same situation which is completely unacceptable. Luckily I was just moving my son to college and another day wasn't a huge deal, though terribly annoying and inconvenient. However, many of those people absolutely had to move that day and not honoring a reservation is completely unacceptable.

Sarah P. 
Rating:
5.0

Everything was done perfectly great costumer service and very professional

JEFFREYLAMONT R. 
Rating:
5.0

The only reason I am giving five stars is because of the customer service. The experience was TERRIBLE. The customer service was amazing though. U-haul did not have our truck or storage after booking weeks in advance. This was such a disappointment because I had to pay my movers for an extra two hours since we waited at this shop for an hour and a half until we were able to get a truck. Once we arrived at the storage facility at another U-Haul on Parham road, we waited 20 minutes before getting seen and then I was told there were no storages available (after booking 3 weeks prior). There were no accommodations made whatsoever. U-haul should be ashamed. This is unacceptable!

DARYLVINCENT S. 
Rating:
5.0

Customer did not leave a comment.

roger C. 
Rating:
5.0

Nothing

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

ARETHAJOANN N. 
Rating:
5.0

Customer did not leave a comment.

MYRON H. 
Rating:
5.0

Overall, my experience was good. I did have some difficulty with the app; however excellent service rendered by Mrs. Booker helped me be on my way.

RACHAELYVONNE C. 
Rating:
5.0

Customer did not leave a comment.

MILTWANLEVETTE H. 
Rating:
5.0

Passenger side door panel was missing and window roller did not work because it kept coming off. Made the ride very very loud and uncomfortable for passengers. Truck itself did great. Service was also really good.

CARROLLHUGO E. 
Rating:
5.0

Customer did not leave a comment.

ANGELAT S. 
Rating:
5.0

Customer did not leave a comment.

Cherise H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

We had reserved a dolly, but there wasn't one available when we arrived.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
4.0

Call customer prior to their arrival, if guaranteed equipment is not available

PENELOPEG M. 
Rating:
5.0

Customer did not leave a comment.

TAMARARASHELL H. 
Rating:
3.0

We ordered a furniture roller for an additional fee and did not receive one but was still charged

Matthew P. 
Rating:
5.0

On this rental, the bed of the trailer had some dried mud in it and the electrical connection cable was damaged. Not really the fault of the business, but something that needs to be checked between rentals.

EDDIEW W. 
Rating:
4.0

I had a Guaranteed pick up location (reserved 3 weeks in advance) and was called the day before and told the truck would not be available at the location. I ha d scheduled loaders and unloaders at both locations and HAD to vacate the apartment on the scheduled move date. Had to drive 160 miles roundtrip to another city to get a truck. TERRIBLE experience!!!!

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

PIRUNMEN P. 
No reviews have been submitted for this location.

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