When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.
MATTHEWSTEPHEN J.
Trailer Rental & Towing in Richmond, VA at Just Because Gift Shop
(U-Haul Neighborhood Dealer)
Contact Us
4378 S Laburnum AveRichmond, VA 23231
Services at this Location:
Hours
- Mon-Sat: 10 am - 5 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23231
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
NA
ISAAC LIBERT S.- Rating:
- 5.0
Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.
SHARNISE HAMLIN J.- Rating:
- 3.0
The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.
MARQUELLA W.- Rating:
- 5.0
Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.
DARNETTAMICHELLE J.- Rating:
- 4.0
Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.
Blair B.- Rating:
- 5.0
The app was ok but hd a few delays in returning check out but all n all its was okay.
Cynthia C.- Rating:
- 5.0
Nothing to improve
Danique M.- Rating:
- 5.0
Ummm I don't really know what you can do I think I've rented from there 3 times and the workers were always really nice don't think it's much else to ask for
JASONKENDALE W.- Rating:
- 5.0
Stay positive and keep doing what you are doing
DARNELL R.- Rating:
- 4.0
The truck I borrowed had been smoked in. My passenger is alergic to smoke and suffered over the course of the reservation.
Caroline S.- Rating:
- 1.0
They really to check gas before sending people out to take a truck. Lady to us is was a full tank of gas but turns out it was almost half of tank. Now they are trying to charge me extra because they lied. I made sure I took a picture before leaving out of parking lot of gas and mileage.
tiquandra M.- Rating:
- 5.0
Nothing
VANESSAANN H.- Rating:
- 5.0
They were awesome!!!
JALESSA ERICA H.- Rating:
- 5.0
A couple of weeks ago I scheduled ( reserved) a uhaul when I got there they didn't have anything but they redeemed themselves this time I really appreciate it ALOT
HENRY MARCUS T.- Rating:
- 5.0
Nothing it was easy, fast and friendly. Thank you so much!
THERESASHAW C.- Rating:
- 1.0
Renting the truck during the time the facility is closed was awful. I spent most of my time trying to check in and get the info for the truck, waiting for a uhaul rep to answer and then returning the vehicle. This was a terrible experience and I will no longer rent if the office is closed.
QUIANA HUBBARD L.- Rating:
- 5.0
The equipment WAS CLEAN! Thank you! Though I didn't have any trouble with the truck during my 1500 mile drive, I was concerned by the check engine light that stayed on the entire time. This means that some maintenance needs to be done to this truck, and I wonder if I would have gotten better gas mileage if the issue related to this service light was not present.
Tara P.- Rating:
- 3.0
Unfortunately the cab and cargo area were not clean. I was not given the the impression that the cab was sanitized between users. With Covid-19 I would have expected higher cleaning standars than a check box if I might have been exposed. I chose u-haul because of the contactless service. I am very disappointed and will not be using this service in the future.
Mathew P.- Rating:
- 5.0
Excellent Customer Service
MARVIN VAN R.- Rating:
- 5.0
Excellent service
MIGUELA O.- Rating:
- 5.0
I got charged twice for some reason. Called 1-800 number no one ever answered. Just because gift shop has no idea why I got charged twice.
DESHAY D.- Rating:
- 5.0
Great customer services and working equipment.
EARLLEWIS T.- Rating:
- 4.0
I really didn't have any problems the service was great and the was very nice people
PATRICIA B.- Rating:
- 5.0
Such nice and friendly people. Process was seamless. Thank you.
JULETTIA W.