Moving Truck Rental in Richmond, VA at Just Because Gift Shop
(U-Haul Neighborhood Dealer)

601 reviews

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services at this Location:

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Richmond, VA 23231

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

601 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Great service and people were extremely nice and very helpful

CHARLESLYNN L. 
Rating:
2.0

When I picked up the truck, the agent disappeared for 10 minutes with no explanation while another Uhaul customer and I waited. The agent asked for ALL of the information I had already entered into the website when I scheduled the rental. She took a picture of my driver's license with her phone. You can guarantee that if my personal information is violated, I will point insurance identity theft investigators straight to Uhaul and Just Because. When I returned the truck, I was told that my original payment was insufficient and that I had a new total because my mileage exceeded the original estimate. I get that the fee would increase. I have yet to receive the updated statement with a new total. As a whole, this experience with Uhaul was not a good one.

MATTHEWSTEPHEN J. 
Rating:
4.0

NA

ISAAC LIBERT S. 
Rating:
5.0

Very easy to rent. Location was clean and staff was pleasant. Would rent again from this location.

SHARNISE HAMLIN J. 
Rating:
3.0

The online process was a little complicated picking up after hours but other than that I had no issues. I think a step by step print would be great to have in the trucks. I felt like I was playing monopoly trying to figure it out from my iPhone. Overall good experience.

MARQUELLA W. 
Rating:
5.0

Your customer service representative was amazing!! She was also polite, kind and smiling. You could see behind the mask.

DARNETTAMICHELLE J. 
Rating:
4.0

Soon after reserving a trailer we received a call from a courteous uhaul representative telling us our trailer wasn't available and helped us to get another trailer. It seems like we were able to reserve a trailer that you didn't have and then we had to settle for a smaller one.

Blair B. 
Rating:
5.0

The app was ok but hd a few delays in returning check out but all n all its was okay.

Cynthia C. 
Rating:
5.0

Nothing to improve

Danique M. 
Rating:
5.0

Ummm I don't really know what you can do I think I've rented from there 3 times and the workers were always really nice don't think it's much else to ask for

JASONKENDALE W. 
Rating:
5.0

Stay positive and keep doing what you are doing

DARNELL R. 
Rating:
4.0

The truck I borrowed had been smoked in. My passenger is alergic to smoke and suffered over the course of the reservation.

Caroline S. 
Rating:
1.0

They really to check gas before sending people out to take a truck. Lady to us is was a full tank of gas but turns out it was almost half of tank. Now they are trying to charge me extra because they lied. I made sure I took a picture before leaving out of parking lot of gas and mileage.

tiquandra M. 
Rating:
5.0

Nothing

VANESSAANN H. 
Rating:
5.0

They were awesome!!!

JALESSA ERICA H. 
Rating:
5.0

A couple of weeks ago I scheduled ( reserved) a uhaul when I got there they didn't have anything but they redeemed themselves this time I really appreciate it ALOT

HENRY MARCUS T. 
Rating:
5.0

Nothing it was easy, fast and friendly. Thank you so much!

THERESASHAW C. 
Rating:
1.0

Renting the truck during the time the facility is closed was awful. I spent most of my time trying to check in and get the info for the truck, waiting for a uhaul rep to answer and then returning the vehicle. This was a terrible experience and I will no longer rent if the office is closed.

QUIANA HUBBARD L. 
Rating:
5.0

The equipment WAS CLEAN! Thank you! Though I didn't have any trouble with the truck during my 1500 mile drive, I was concerned by the check engine light that stayed on the entire time. This means that some maintenance needs to be done to this truck, and I wonder if I would have gotten better gas mileage if the issue related to this service light was not present.

Tara P. 
Rating:
3.0

Unfortunately the cab and cargo area were not clean. I was not given the the impression that the cab was sanitized between users. With Covid-19 I would have expected higher cleaning standars than a check box if I might have been exposed. I chose u-haul because of the contactless service. I am very disappointed and will not be using this service in the future.

Mathew P. 
Rating:
5.0

Excellent Customer Service

MARVIN VAN R. 
Rating:
5.0

Excellent service

MIGUELA O. 
Rating:
5.0

I got charged twice for some reason. Called 1-800 number no one ever answered. Just because gift shop has no idea why I got charged twice.

DESHAY D. 
Rating:
5.0

Great customer services and working equipment.

EARLLEWIS T. 
Rating:
4.0

I really didn't have any problems the service was great and the was very nice people

PATRICIA B. 
No reviews have been submitted for this location.

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