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Timeko B
Customer Reviews for Just Because Gift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice experience
Linda KDolly was not present, wrong code and wrong lock box
Damayah HMaybe clean trucks out and fill truck up instead of half a tank
LEWIS HN/A
DAVID LEnsure that the location has the supplies that the customer paid for would be a good start.
Mike FI was satisfied with the received service and the equipment/pickup used.
JIMEEKA SWe did a load share from MA to VA and there was something constantly running in that trailer we hauled that was constantly running. After 18 hrs on the road we were super anxious and took three days to recover from all that shaking. I won’t ever do a load share again.
Robin MThe truck was not clean at all it had pollen all in the inside and ashes on the floor and pieces of food. The truck smelled like smoke also
Omar MThe AC wasn't working. It only blew out from the bottom vents!!
Irece SThis is my #1 choice when i need a uhaul. I appreciate the service and the care I receive at this location . The price is also extremely reasonable compared to others. I rate them a 10 .
odessa vOther u haul dealers should follow this company process and customer service protocols
MARY WVery good people, I will rent here again and again
Allen Vconvenient location and friendly staff
DENISE YEverything was great.
paulette bThe Just Because Gift shop Uhaul location is the best. The staff is friendly, courteous and always willing to help. We love renting at this location for these reasons.
LATORIA DNothing
CARLA CGreat experience overall. Great customer service from the desk attendant. She was very friendly and knowledgeable. Not much need for improvement in my opinion.
JESUS JGood experience
LARRY ASeamless transaction.
MALISSA LWe have used this shop a few times. Always friendly and helpful.
JO EThe Shop was closed when I dropped the truck off. There was more than enough space for parking, which made the process quick and easy.
TANGELA FAfter all the trouble getting truck ( which I understand is not on them) then I was charged for 2 gallons of gas. Doesn’t seem right after all the earlier trouble.
DOUGLAS WNOTHING
LUCEPHUS SEverything was great even their customer service was professional they was on point for young people
DEBORAH JThey overcharged me on mileage by 450 dollars, so no, I would not recommend this location to ANYONE. I don't think it was malicious, just a super, super careless mistake. If this person has been paying even the slightest bit of attention, they'd know it's impossible to travel more than a couple hundred of miles in a six hour span (I did a grand total of 47 miles). But I guess that's asking too much. They didn't even bother to print me a receipt, so I couldn't see their dumb mistake and address it until I got home. Awful experience being charged exorbitant rates after taking such care of the vehicle and even overfilling past the original half tank line.
Michael NI had booked my reservation almost two weeks in advance #14594670 and upon my arrival there was No key the said box of #3. Spent over an hour trying to speak to a live representative through the 800 number to be told that he would have to cancel my approved reservation and restart a new one for a larger truck in which I didn't need. While this was being processed I seen a manager proceed to go inside the store and I muted my phone while telling her what had happened. This was a waste of time because she not once came back outside to assist or have followed up. This is definitely poor and unprofessional customer service. It had been 24 fours and I had not received any receipts. Went back to this store location on Monday November 18, and it was three young clerks working in which one of them I had spoken to on Saturday when I stopped by to ensure that Sundays pickup would be smooth with no problems. The young lady that claimed she was the manager on duty was so nasty to me along with other customers within the store at that time. I left the store. I immediately called the 800 number to file a complaint inside my vehicle and a rep named LaTasha answered and assured me that within three business days I should receive a call from the District Field Manager named Aisha Bean but now it's going on another week and no follow up call. What's the purpose of having a paying customer as myself that utilized this established here at Just Because Gift Shop Richmond, VA frequently to be treated in such a rude manner? Why no one has followed up? And due to the mishap with no key being left in the drop box for me to retrieve on a close day per my reservation, the guy on the line issued a replacement for the the largest truck. Why was my credit card even charged $54.85 that was a mishaps on the store managers roles and responsibility? Awaiting to hear back from the powers to be. Thank You
Lisa TRent vehicles that DO NOT need repair. Check ENGINE light
JAMES ECheck engine light is on, and some jerking was happening while driving.
DARYL LStaff was very friendly, helpful and professional.
KAREN RWe love renting at this location! It’s convenient, the people are friendly and the communication is great! They need 1-2 more pickup trucks though so they can leverage the reservations. Thanks Just Because Gift Shop
LATORIA HExcellent drop off at this location. Efficient and friendly!
CATHERINE CThanks for your service
MYRON HI rented a U-Haul van on Sept.15th on the U-Haul app. I drove for a total of 6.9 miles but was charged for 135.98 miles and the extended day rate of $89.00. I spoke with an agent after the trip, and she said it looked like the after-trip miles from the previous customer were entered incorrectly at 4481. My actual before miles are 4851.6. The U-Haul agent said she would work to correct the charges. On Oct. 11th, I emailed U-Haul to let them know that my account has not been corrected. Someone did email me back to state that they were working on it but as of today Oct 16th I have not heard anything back. Thank you
Stacia HMake sure when renting out your equipment that the gas is filled beforehand.
RUPERT AVery nice & respectable employees…They go over & beyond to help..Which is appreciated these days..I will return for my next rental
FAITH SHave more modern vehicles with power windows and adjustable mirrors
SANDRA DNothing…the service was very friendly
marvin jEasy peasy
GAY CThis location was wonderful and I received the best customer service from the staff I have no complaints about this place at all
BRENDA LThe truck has major danger to it. Its wasn't clean. The truck ran so bad.
CATRINA JEverything went well better than I expected. Thank you for your services.
JUANITA BIt met all of my travel and storage needs.
SHANTA PThe Agent at the store was exceptionally professional and caring. She made the whole experience memorable.
CHANDRA PMaybe a discount for Veterans or Seniors.
LAWRENCE RPrepare the customer with as much information as possible, I know you have all of this information on apps and telephone,however some information was nit clear, you a question about what cards you accept, debit cards,so we reserve the truck with a debit card when we went to pay the cargo truck we were told we could use that card to rent that type of truck,we had been trying since 7a 8a when the customer service person said that why the payment didn't go through so had to make another rese
Frances MKeep vehicles clean inside and out.
MARK ACustomer service was excellent ! Thank you for everything! I will certainly refer my family and friends to you.
MYRTLE HNothing!
JOSE AThe price is a bit high and others do not charge a milage fee if you are just using local would be nice for Uhaul to do the same for local use
Gary HI really love the services there, and the people are so pleasant, nice and respectful to customers. They helped me out so much my move was disappointed and they allowed to use the van for another day
TANYA HThings went fine. No need to change anything on my end.
Alice FWhen customers put gas in the truck stop charging fuel charges …..
Ashanti ESuperb customer service. Quickly responded to my needs. Highly recommend.
BRANDON QProfessional
MARILYN S