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LINDSAY W.
Customer Reviews for Just Stickers 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Drop the trailer off after hours and there was still someone willing to help me get it checked in.
Tommy S.Staff was very friendly and helpful. The trailer could have been swept out prior to us picking it up.
Lohn H.It was nice and easy at the drop off.
STARR E.Not great vehicle parking, could have had more clear markings for customers using facility outside of business hours
Caley P.All was good
JOHN D.I paid for moving blankets and did not get them in my truck. I picked up outside of open hours and was not able to wait for the site to open, so I had to purchase them at a store
Ryan N.Great service friendly and helpful people. Thanks
Bruce W.My drop off time wasn't discussed with me. My fault but we were talking about Monday.... and if its a two day rental, why did I get less than 48 hours?
PAMELA T.Had to wait for the representative to finish cleaning something out of her car before I could be waiting on
SHARON DIONE M.Efficient other than talking to other employees while customers are waiting. Serving customers needs to always be #1 priority.
JEROME R.The location was very dirty. The lady was nice and helpful.
Sergio G.Had to wait an hour to get the truck and it was given to me completely empty. The lady told me I would be credited 40 but was never given anything
Daniel N.Equipment was not ready when told to arrive, had two flat tires one before we left but after loading the other loading.
RANDY T.Everything was perfect
Tanisha M.The lady was very nice a helpful I will be coming back to this location for my future U-Haul rentals
stephanie P.I can't imagine what you could do better at this location.
Roderick M.Service was fast, friendly and knowledgeable.
Chuck L.No improvements are needed
FRANCISCO J.The guy working on 04/05/2021 around 10:00am blew cigar smoke the entire time we did the return process. Agent isn't educated on job because he couldn't answer any of my questions pertaining the return process and billing.
ArReeyion W.And there is 210$ charge to my card for a U-haul I used for 4 hours in the same town
Adrian W.Very Poor Customer Service. Bad Communication Which Caused Me To Be Charged Twice Due To The Young Lady There Saying The Truck Was Due Back The Next Day.
RIKKO W.This was the worst customer service I have ever experienced. I was not greeted when I walked in, the employee was on her phone talking to someone being very unprofessional. Her system was down and took a while to explain explain what was going on and then walked outside for a few minutes. I was about to leave and then she wrote down our information and gave us the keys...finally. I told her the mikes I was driving and she added extra so I hope I was not charged for them but honestly just wanted to leave. When I returned the truck, same thing, didn't acknowledge me and still on the phone. She had someone go check the mileage and go upset when there just a few strands of dog hair from my dog. She was going to charge me $50 so I cleaned it myself which took 2 minutes. She also in front of me was complaining to her friend that she just cleaned the truck. Will definatly not be going back
Jarrett B.Location was extremly accommodating due to me being late due to a vehicle break down. Owner was extremly helpful.
Harold W.Nothing u haul is really great
MARGUERITA H.Very helpful and convinant.
Robert S.Dropped trailer at this location after they were closed, but called earlier and the gentleman that answered the phone was nice and accomadating.
GARY R.I didn't get the name of the lady but she was extremely helpful, when I returned the truck.
Rebecca T.Not much, very friendly I had to wait for my son in law to pick up a part. They offered coffee and took care of me. Very friendly service.
EVA V.It was disorganized. My original dropoff was overloaded. 'Traffic Dispatch' sent me to a non-existing location. On the 4th attempt, I found this location to take the truck and trailer.
MATTHEW W.Shout out to Vicki at the Waco location. I had issues (not with U-Haul) but with my move. She was so patient and understanding and kept in contact with me. She really alleviated the stress of my cross country move. I give her 🌟🌟🌟🌟🌟
PEGGY M.This location is a little tight on parking but otherwise great.
Jerrid C.The initial drop location was an auto repair shop. The gentleman there said they were not certified to accept trailers, and sent me to Just Stickers 2. Please remove non-functional locations from the list of drop choices. It made the experience less than great, and wasted about an hour of my time.
BILLY V.Drop off went real smooth
Kaliie W.Everything went very well.
Phillip R.Have more locations with real people working instead of just a parking lot with a kiosk. When I first made my resevervation I was sent to a place like that, had to call and change the date and time of my pick up so that I could have an actual person help me. It made all the difference in the world. It turned a crappy experience into a great one. I realize that a lot of things are going virtual however there are just times when a real person can make all the difference.
Sheri M.Owner and workers were friendly but didn't go over the tires on uhaul before letting us take off. After leaving the location, uhaul was jerking, loud, and unbalanced. We thought this was due to the bad location and construction on the road but it continued throughout the whole trip. We pulled over to find the tire was almost completely stripped and had to get it repaired. The mechanic said there was a ball inside the tire, which means the tire should have been replaced a long time ago.
Terry W.Nothing very friendly
MARY T.Won't use yopur online service again. Requested open trailer with ramp, got cargo trailer no ramp. Requested 1 location, got sent to another. Sorry but will speak with a live person if I ever need service again
James H.I have been a uhaul customer for many years and always had a great experience. I am sorry to say that this time was different. I called u haul and asked for a recommendationf for a truck size. I was thinking of a 20 foot truck to move. The agent recommended a 15' foot truck saying that given the inventory that I read off to her, the 20 foot truck would be too big and things would break more easily. I heeded his instructions and went with the 15' truck. It was not big enough. I ended up having to rent a trailer as well. The trailer was not big enough so I ended up having to give many things away. To make matters worse the truck had no A/C and we were moving across country in the summer from Texas. I ended up having to pay the driver while we waited for the repair. The move ended up costing more than double due to the added labor. I ended up giving away over $1200 worth of things. The experience was beyond awful.
Diana m F.excellent customer service.,,,,i would use this location again
john K.Equipment was clean but the truck was very old and drove poorly. Loose steering. Cab was very loud. Was very disappointed with the truck. Would have asked for a different truck but we had a time constraint so we needed to get going. However, the young lady who helped us at the location was very nice and helpful.
Jennifer J.Well, my time to pick it up my cargo was at 7:30am but, the place time was 9:00 to open, Je told us to be there by 8:30am and still was 8:50, This the only thing I didn't liked, but in the other side, the person helped me to fill all the paperwork (I'm sure that was his part of the job) Thank you for the service
Virgina C.Chris was very kind and friendly. I enjoyed visiting with him! He did a great job at hooking up the trailer.
Don N.service was good
Roderick W.Grass was grown up around all trailers. Office was dank and dark and not clean. Trailer could have been washed; looked very dingy. Inside had a couple of boxes, but was overall clean.Tires were good and all dents were noted on the trailer prior to rental. Everything worked properly. All trailers were parked behind the building. Building looked as thought it may have been a mechanic's shop.
Amy C.Check out full trucks. Simple: check out full. Return full.
john M.THE PEOPLE AT PICK UP AND DROP OFF WERE GREAT THE PEOPLE ON THE 800 GO UHAUL # LIE TO YOU THEY TELL YOU ONE PRICE TOTAL COSTS INCLUDING TAXES AND FEES YOU GO TO PICK UP AND IT'S MORE LIARS CORPORATE LIARS
Rand M.