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ABDULLAH A
Customer Reviews for Just Stickers 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well experience
RAVEONNE SThe proprietor was friendly and efficient.
EDWARD SVery friendly staff. Helped me get my U-Haul turned end and got me on my way in a matter of minutes. A+ service.
DAVID MMason and Hunter did a great job unloading our uhaul!
HAYDEN MI really wanted to pick this equipment up in Lorena, TX. I wish there was a way that could have happened. I had even called Justin the week before to confirm and he said I would have to get the transport elsewhere. I said can you not get it there for me? He said he could. Then I was told, no I had to go to a place on Texas Central in Waco. Later I got another call saying I had to go to Just Stickers 2, which was the 3rd place I was told I would have to go to get both the truck and car transport. This was very inconvenient. When I arrived, the place was small and difficult to pull out of the way it was setting and the turn I had to make. On a positive note: Oscar Hilliard made the difference though. He took time to show me exactly how to put my car on the transport and then helped get it up there. I appreciated him taking the time; not rushing through and making sure I knew exactly what I need to know for a safe journey.
JODY TThe helpers were very unprofessional. They were late getting to me by several hours. Wipes muddy shoes on my carpet, broke my TV cabinet, left cigarette butts in my yard. They took there time which cost me 2 more hours..I will never use this company again
GAIL TThe workers were very helpful and had great energy!!!!
KENESHIA RFriendly, efficient pickup. Although the ratchets were somewhat rusty, he treated them with a WD40 spray.
JEROME PNight time drop off had poor lighting and limited parking. Office was closed did not talk to anyone.
CURTIS RExcellent service thank you
JOSE ALoved it and Chris and his wife were so respectful and friendly. I will go back to them again.
Jo OThe manager was super nice. Enjoyed talking to him.
Wendy Bk
JAMES BThe truck’s alignment was terrible.
Cynthia OThe customer service provided was excellent. I would recommend this location to anyone needing uhaul services
LAWRENCE WI’m in the process of filing a law suit against uhaul. I’ve been fraudulently charged for damages on another uhaul truck that I didn’t rent. The owner of this location confirmed that it was a mistake made by someone… other renters hit a deer in another truck, but somehow the damages were charged to my rental (2 months after renting)! I’m being charged for $285 of damages that I didn’t cause, and uhaul has yet to rains to my claim and has not reimbursed me! I’m suing for the amount of the rental charges, the fraudulent damage charges, lost wages from work that I’ve had to take off for dealing with this mess that UHAUL has caused, as well as pain and suffering due to all the stress and anxiety UHAUL has caused me and my husband for the mess THEY have caused!
Kristi REverything is good 👍 I appreciate Mr. Chris He's a good 👞 man 💯 thanks, you.
BETTY BEntrance for drop off is not well marked. Staff came out and directed me almost immediately.
James HExcellent service
RITA JThe place was closed even though it was listed as open on the internet. I went somewhere else to return it. U-Haul neighborhood dealer a half a mile down the road from the first place.
JOSEPH GOwner was friendly and knowledgeable
Jeff JThe building to rent was so filled with cigarette smoke that I had issues breathing soon after I left. I will never pick this location again. The cargo trailer floor had a “give” in it like I was going to fall through it. It may be fine but didn’t feel like it to me
TRACY LStaff was personable and knowledgeable.
David AVery run down location. Dirty with no AC and the worker was smoking a cigar while helping customers. Very unprofessional. The workers were kind, fair and helpful. But the place overall is not very welcoming.
Stan KAttendant was rude and miserable to talk to.
Tyler SEveryone was friendly and helpful
Melissa HChris was very nice and helpful.
Brian SPickup location was convenient and personnel quite helpful. Trailer functioned well and the process quick and easy. Dropoff was the same. I would use this vendor and product again.
James FJust dropped off, no one there. Would like discount for future rental due to safety issues with windshield on this truck.
MICHAEL FGood service
carlyn HI was over charged for one. They took one amount of of my card,and quoted another!
Erica KTake customers time into consideration
Lakhisa GHave the app updated and more user friendly . The business was very helpful in assisting in the rental. The app sucked and took almost a hour to complete.
Randall SDo some maintenance on the transmission on the truck. It was struggling some to change gears .
VALERIE WI have no idea of better when I was treated so well and the truck was clean and ready to go.
Avis WThe truck was filthy, not swept, debris inside, (face mask, used rolls of tape, broken plastic). The roll up door was broken, we had to use a piece of number to hold it up. The cables were attached and when we went to close it it almost took our sons fingers off!. Unsafe and Filthy! Customer service was subpar! We had to drive to another town to pick up the truck since first location changed twice! Horrible experience overall
Patricia MGreat to work with and great customer service!!
David QChris was awesome! Friendly, knowledgeable, helpful and amusing!
Christopher GBe honest with pricing and don’t rent trucks that are impregnated with cigarette smoke.
Valeria LThe uhaul had no gas in it which I took a video before driving off in it. The oil light kept popping on and also the check engine, it will smell like something is burning. When I called they told me they were just maintenance. The lady kept texting me rude text messages from where I picked the truck up from. They tried to charge me for not cleaning up the back off it but I couldn’t from having it repoed because we couldn’t get it to crank.
NATASHA JThe trucks front suspension was not in tip top shape. It could use some work.
Wade WThe gentleman who owns the place was chivalrous and agreeable, and the woman who checked in the vehicle was fast and very nice.
kyle fI reserved a 20 ft. truck and only got a 15 ft. Your scheduling is horrible and these are people's lives that are being disrupted. Uhaul management needs to have a serious review of practices because what you're doing now is pathetic.
James RThe folks, here, we're pleasant and professional. I had actually passed it by several times, over the years. Now that I know it's there, you can bet I'll be back for anything I need from Uhaul.
charles rI was sent over and they tried to give the truck I reserved to another person. Was suppose to pick it up at 1030 and did not get it until almost an hour later.
MORGAN TEverything was good I will use use U Haul every time I need to move.
THOMAS BI scheduled a truck and went to the 4216 W Waco Dr location to pick it up only to be told when I got there that it was not there. My reservation said to go there. I had to go to the 429 W Waco Dr. Location. I never received an email or call to tell me that it was at a different location. This made me late for the pick up I had. There it took forever to get the truck which made me even later. It was dirty and did not run well. It struggled to go and stay at 70 mph, not to mention trying to get it to go the speed limit. Several times it started making noises and the temperature gauge went to hot. I’m not sure why a truck that doesn’t run well would be rented out.
Victoria VStaff wad very helpfull.
Edward L