Customer Reviews for Just Time Shipping
(U-Haul Neighborhood Dealer)

Rating:

1.0

No one was present at the facility at the time of pick up. After waiting, I finally got my van. They had no carts or equipment to rent. The big issues were with the car, however. It did not lock! None of the doors locked, neither with the fob nor the button inside. Also, it kept saying the back doors were open despite them being firmly closed. The notification light never went off. The gas cap also would not allow me to fill up gas. I felt completely unsafe driving and placing my stuff in this vehicle. I also went to return the van early during store hours but once again, no one was there.

Rating:

1.0

I scheduled a pick up for a van at the listed opening time for the location. I arrived and waited. Upon searching, I noticed the opening time for this location varies site to site. 40 minutes after the time I booked (and U-Haul site said to book at) they opened. The person who opened had to FaceTime an associate to tell him how to give me the keys. The associate on the FaceTime was unkind to him and unprofessional. I felt bad for the man, who clearly did not know what he would be walking into. The truck I received had an alert that there was a problem with the brake. The left turn signal did not work. There was half a tank of gas. There was trash from the person before me. The customer service on the phone was kind, but could not help me with my problem. The online customer service was curt and unhelpful. I do not write reviews often, let alone poor ones, but this experience was harrowing. Do not book at this location. And U-Haul please refund me as I missed my mover’s time window and almost got in a wreck because people did not see I was turning.

Rating:

1.0

Be open at the times you're supposed to be open??? I waited over an hour to return my truck and no one ever came. And the check engine light was on the entire time!

Rating:

1.0

This was the absolute worst experience ever. The guy behind the register appeared to be on something. He didn’t know where the vehicle was and added additional time to our trip. The vehicle was dirty and had low fuel. And the return process was horrid. I can assure you that I will never ever use this location and/or U-haul again. I am truly disgusted with what happened here today.

Rating:

5.0

Thank you your the best

Rating:

4.0

Everything was seamless, just a few things that will make it perfect. Please add windshield fluid and dust off the cab.

Rating:

5.0

easy pick up and drop off, clean truck

Rating:

1.0

The trick wasn’t there on time , I loose an hour in there trying to get a truck and then when a truck was available the tank was pretty empty. I don’t understand why there are reservations for the truck if the truck is not going to be there at the time that is need it.

Rating:

2.0

Not all equipment ordered was provided. Location did not open promptly with scheduled hours

Rating:

3.0

All good. Thank you

Rating:

5.0

I loved it so much been back 2x this month ! Great place for pick up and drop off . Great customer service - and staff and great experience with the car

Rating:

5.0

Great customer service very helpful and reliable

Rating:

1.0

Reserved a truck at 9 AM, but the location wasn't actually open, and the key hadn't been put in the lockbox yet, so I had to leave and come back a few hours later. I had reserved a dolly, but they said they didn't have any. And I'm pretty certain they added SafeMove coverage when I was picking up without telling me, because I didn't have it on my original reservation.

Rating:

1.0

The van was new and clean, but the brake light and other indicator lights were on while driving. I opted for in-person check-in, not mobile, but the location was closed even though they were supposed to be open at 9am, our reservation was for 9:30, and we got there about 9:45. It took about 30 minutes to download the app and connect with a rep via text to get the key to the van, which already had a parking ticket on it. When we returned the van, we parked in the closest legal parking spot we could find, a 4 min walk from the location, as we didn’t want them to incur another parking ticket. I told the owner of the establishment where the van was parked when I returned the key. 20 minutes later, when I was already back at my apt, he called and demanded I come back and move the van closer to his establishment, even though it was just down the block from him and I’d already told him where I parked when I returned the key. He said the van was not considered checked in and I had to call u-haul to resolve the situation. I wanted to give this location a try despite the poor reviews since it is the closest to me, but the owner has very poor customer service. Just know what you’re signing up for. If you get the mobile pick up and return the vehicle to in front of his store you’re probably fine, but none of that was explained or expected and it cost me time and aggravation.

Rating:

5.0

Nothing