Customer Reviews for Justins Towing and Storage
(U-Haul Neighborhood Dealer)

189 reviews

100-01 Liberty Ave   Ozone Park, NY 11417

(718) 805-2401

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 805-2401

100-01 Liberty Ave
Ozone Park, NY 11417

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

At first they brought this vehicle for me to rent,before i drove the vehicle the right rear lights was broken,the tire pressure lights was on the dashboard,i immediately address these issues to the clerk Jason,I told him i don't want this van,he cancelled this rental contract and gave me another van which was much better,i will like to be reimburse back on my credit card for the first van the was in poor condition,i then paid again for a better van with my credit card.

RANDOLPH A. 
Rating:
5.0

Continue to keep product quality high and the cost of products low.

MohamedQ A. 
Rating:
5.0

Service was great, in/out didn't have to wait long. I recommend this location to all customers.

Dinesh M. 
Rating:
5.0

Customer did not leave a comment.

PETERJ P. 
Rating:
1.0

Customer did not leave a comment.

ANMOL K. 
Rating:
5.0

They are fantastic ,pleasent and always in time !!

JOHN C. 
Rating:
5.0

You can't do any more

JAMES JR H. 
Rating:
5.0

Check your cabin for soiled evidence there was pet fences inside the back of the truck.

VERONICAD J. 
Rating:
5.0

Give a lesser rate to first timers.

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

KARRANKUMAR H. 
Rating:
2.0

Attendant didn't check Gas with me and just charged me 3 gallons of gas. He drove the car inside of the yard and charged me for gas when I put gas and left it as I had it before. Not organized.

Kevin C. 
Rating:
1.0

U need the fix U-Haul app it sucks and dose not work on uploading pic and it is not responding . Fix the U-Haul mobile app or take it offline . Don't waste ppl time .The mobile app has alot of bugs there were never fix.

PREMNATHD A. 
Rating:
4.0

Customer did not leave a comment.

GILAD A. 
Rating:
5.0

Customer did not leave a comment.

JEANCARLO JR S. 
Rating:
5.0

Customer did not leave a comment.

MARIAAMPARO K. 
Rating:
5.0

The only thing I would say for someone that just rented his first uhaul truck would be explanation of the controls in the truck. The service was excellent the guy waited even after the business hours for me to return the truck. I would highly recommend them.

GEORGEA K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
1.0

I received the uhaul not clean mud/sand everywhere from inside driver seat to back. The person just put outside the lot and left. The oil engine light was ON when checked engine had literally NO oil I bought oil. Terrible customer services and return location. I was advised to find a street parking when returning. There was no street parking at the time I spent hours waiting to find parking. I will definitely will not be using 100-01 liberty location anymore. Very unacceptable.

Wazir A. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

I'm very satisfied and happy with your service

VERONICAD J. 
Rating:
3.0

Customer did not leave a comment.

Junjie W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
2.0

I arrived at 15 minutes before my pick up time of 9am and had to wait until 920am for someone to open up. Then I was told that my reservation could not be found when I clearly has a confirmation email and print out of my reservation. The first truck that I received had a broken door and garbage inside. However the second truck offered was trouble free. I came for a 9am pick up and left at 950am.

Doodnauth S. 
Rating:
4.0

I knocked off 1 Star being they were 1/2 hour late opening up and there were other people waiting. But overall, they are really a friendly and Pleasant bunch of guys and will gladly return when the need arises in the future

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN N. 
Rating:
5.0

Customer did not leave a comment.

KIRTHAYANNEE M. 
Rating:
5.0

Customer did not leave a comment.

SIMONE Z. 
Rating:
3.0

Friendly staff…beat up truck

Amrinder K. 
Rating:
4.0

The van was very dirty in the cargo area. It had like dry mud or yellowish substance. But other than that the costumer service was very good.

QUISSYVANESSA O. 
Rating:
4.0

The location was not open at 9 am when my reservation was scheduled for pickup. Then not to the fault of the location but of UHAUL this location does not have any dollies or furniture pads which were supposed to be included in my order. The original location did have access to all of the things I requested but UHAUL rerouted me to this new location without confirming they could meet all of my needs. I was extremely disappointed with my experience.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

Customer did not leave a comment.

Epifania C. 
Rating:
4.0

Customer did not leave a comment.

SOLOO L. 
Rating:
5.0

2nd time I have used rental at this location. Service is excellent.

JAMES R. 
Rating:
5.0

Very nice

JOGINDER S. 
Rating:
1.0

Customer did not leave a comment.

Oganna S. 
Rating:
1.0

You keep emailing me and you have the wrong email address. I don't live anywhere near NY. Either you have typed in the wrong address of someone gave you a bad email address for a reason.

KATHLEENREBECCA G. 
Rating:
5.0

Customer did not leave a comment.

RAMESHWARAKASH P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

This is the first time I rented a UHAUL. I reserved a truck online, picked it up the next morning as scheduled. No hassle, no problems. The employees were very helpful. The truck was very clean and in excellent running condition. I was able to return the vehicle after normal business hours. All I had to do was create a UHAUL account using my phone, provide a few answers, provide a few photos and that was it. The whole process took about 7 minutes. I'm impressed with UHAUL and would definitely recommend them to anyone looking to move themselves and save money.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Afraz K. 
Rating:
5.0

Nothing Service is exceptional

Nalini S. 
Rating:
5.0

Customer did not leave a comment.

Quillian V. 
Rating:
5.0

Nothing

LEONARD L. 
Rating:
5.0

Customer did not leave a comment.

RUBEND M. 
Rating:
5.0

Customer did not leave a comment.

ricardo L. 
Rating:
4.0

Customer did not leave a comment.

Marshall F. 
Rating:
5.0

Great service !!!

JOHN C. 
Rating:
5.0

Everything was fine. No complaints.

JAMES R. 
Rating:
3.0

THE EMPLOYEES DID NOT HAD THEIR MASKS ON.

Nirmal K. 
Rating:
5.0

It was a pleasure to deal with the Guys at Justins as they are professional and most helpful and looking forward to using them in the Future

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Milagros R. 
Rating:
4.0

I always do businesses with budget vans this time I tried uhual but I am very disappointed with your charges too high

PARAMJEET S. 
Rating:
5.0

Nothing Service is exceptional

NALINI S. 
Rating:
5.0

Cleaner truck 🤣

ALEXANDER S. 
Rating:
3.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Friendly service.

CLARITOF S. 
Rating:
3.0

Customer did not leave a comment.

Ferdus R. 
Rating:
5.0

Customer did not leave a comment.

SHELLTON R. 
Rating:
5.0

Fast Process & Nice people

edwin L. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Great service, keep up the good work.

MATILDE L. 
Rating:
3.0

This location had difficult parking and was in a trailer which made me miss it twice since I was looking for a brick & mortar building.

SHERWINK S. 
Rating:
5.0

Customer did not leave a comment.

MAHESHDEVANAND P. 
Rating:
2.0

I initially had a reservation at a different location. Upon arriving we learned the location was closed. I called uhaul and they said it was a mistake on their part and sent me to another location. This entire process made me an hour behind.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L G. 
Rating:
5.0

Customer did not leave a comment.

Rondell H. 
Rating:
5.0

An office or a small area to bring customers inside instead of standing out in the cold..

MICHAELA Z. 
Rating:
2.0

The person's over there are rude

SYEDHASANUR A. 
Rating:
5.0

Customer did not leave a comment.

Nazmul I. 
Rating:
5.0

Not a thing. The staff is kind and offers great customer service. The vehicle was great. Thank you Justin's.

GINA MARIE D. 
Rating:
5.0

Only complaint that Uhaul should safe information for safer Service. Mr. Justin and is staff give Exceptional Service and always very helpful. I already refer my friends and family. Keep up the good work

NALINI S. 
Rating:
2.0

Be sure the truck for online reservations are not 2 hours late. I had to wait to receive the truck at my chosen time.

AVINASH SHIVENDR P. 
Rating:
5.0

Customer did not leave a comment.

JAMESA JR P. 
Rating:
5.0

CLEAN INTERIOR BEFORE GIVEN TO ANOTHER CUSTOMER

John R. 
Rating:
5.0

Helpful staff that made the best of poor communication from UHAUL central. Got me out the door quickly and efficiently

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

ARLEY C. 
Rating:
5.0

Customer did not leave a comment.

Elio D. 
Rating:
1.0

The Young Lady from 100-01 Liberty Avenue. “Justin Towing & Storage Inc”. Had a very bad attitude towards me... she called me broke & harrased me... The U-Haul truck said “Change Oil” I was charged insurance 2x $75

Miguel H. 
Rating:
1.0

The person in the office said he does not rent a Uhaul vehicle to people who do not take his insurance for the day. If this is the case then Uhaul should not send customers to pickup vehicle at this location if they deny the insurance online in the first place. The business owner is ripping the customers off. After I insisted not to take the insurance, then he allowed me to rent the vehicle.

CHANDRALAKHA P. 
Rating:
5.0

Keep up the great work

Leelawattee S. 
Rating:
5.0

None. Justin was amazing.

Kathy D. 
Rating:
1.0

Customer did not leave a comment.

JOSED G. 
Rating:
5.0

Customer did not leave a comment.

DAVID JR J. 
Rating:
5.0

Customer did not leave a comment.

MD KAWSAR K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I would recommend this location, very very courteous people and so helpful, it made the rental easier.

Nancy C. 
Rating:
5.0

Was afraid that know one would be there when I return the vehicle as their was no parking where the uhall rep told me to park. A uhal parking would be great when returning late.

VIVAKANAND P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA N. 
Rating:
1.0

Vehicle was nasty , smell like urine. Bottles garbage dusty . I book for two dolly and didn't receive the dolly. In the event of that I hurt my back . Burnt a lot of fuel . Engine lamp is on .engine service lamp is on too . TMPS lamps is blinking all through my trip . Again worst experience @ uhaul .

kirt S. 
Rating:
1.0

$25 insurance fee $1 environmental fee. $1.59 per mile This is outrageous, False advertisement on making a “$19.99” posted to become and average of $100 for just a few miles. Overpriced and most likely will never use this service again.

Felipe N. 
Rating:
5.0

The young lady that took care of me, was excellent

BECKY F. 
Rating:
1.0

Either this location lies or uhaul, i booked my reservation 10 days earlier and added 2 equipment. just before 10 min when I was about to pick up the van, lady called me saying they do not have any equipment and they never rent equipment from this location. i have to call uhaul to get equipment from somewhere else. first of all if they only let me know 1 day earlier I would've picked it up from somewhere else but they informed me at the 11th hour. then when i called uhaul after 20 mins of waiting on the line the lady from uhaul 1-800 number says it's the location supposed to have the equipment for me, the only solution they have is for me to drive to another location and then pick up the equipment but they will charge me for those extra miles that I have to drive. ARE YOU SERIOUS!!!! DO NOT GO TO THIS LOCATION OR TRY NOT TO WASTE YOU MONEY IN UAHUL. home depot have better option.

SAFWAN A. 
Rating:
5.0

Very friendly and helpful staff. While the lot's setup/location was confusing at first, once I figured out where to go, everything was easy. My only issue was the lack of suspension in the van, but it was an older model and I made the reservation very last minute, so obviously not the fault of the people working there. 10/10 will be recommending to everyone I know in the area.

Anna P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
2.0

Me cobraron 10 dólares por una carretilla que nunca me dieron y ahora estoy haciendo un reclamo a mi banco porque me quieren cobrar doble el servicio?eran 64.00$ y me cobraron 70.00$ el dia 04/09,20 Y hoy día 04/20/20 tengo otro cargo de 75.00$ una estafa.nada contentan con este servicio.

Katia R. 
Rating:
5.0

Customer did not leave a comment.

Amelia M. 
Rating:
5.0

Customer did not leave a comment.

German D. 
No reviews have been submitted for this location.

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