you did everything right good jobJoseph B.
Customer Reviews for K S & F Moving Rentals Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location was fine, but the texted link to go around the vehicle and describe any damage found didn't work, repeatedly, and calls to UHaul for support left me on hold for ages, so I didn't complete that part. When I talked to the people at the location all they said was, "Yeah...sometimes UHaul has a problem with their links not working."Barry F.
they did their job. Didn't have to use my personal phone for their profitDEVAN W.
Customer did not leave a comment.MARK G.
Online reservation for the hours when all the businesses are closed. Should allow pick up no matter what time it is. I'm sure that there are people who need a trailer in the middle of the night\emergency 24hr. Have them pay and sign on line. And u-haul can provide a combination of some sort to unlock after payment goes through of course. Assuming that the businesses have video cams so they can record the pickup on tape. And if the customer lied about any of the information like the truck that they use, if anything gets damaged because of the customer lying. Then THAT customer can get black flagged and not ever get to use that service Again. Or just have a rental place that is 24hr open in the towns that has more than 1 u-haul business. For example Warsaw indiana has like four or five places. Thank you for the serviceEdward P.
this is the only agent that i will deal with, Mary does everything she can to make renting a truck or trailer pleasurablejames S.
Don't think you have anywhere that you could improve because everything was perfect thank youJAMES G.
Customer did not leave a comment.MATTHEW G.
Friendly helpful people. Would be happy to work with them again.KIMBERLY P.
Customer did not leave a comment.MICHAEL PAUL C.
Service staff can be more available?WALTER R.
I'd like my $75 deposit back. Everything was fine, other than still waitingAARON B.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Tucker W.