Staff was helpful.Jim Karlo A.
Customer Reviews for K9's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JEFFREY B.
The lady was rude when I called and although the sign said leave truck in the driveway the lady said to park it. On the side of the building where Uhaul wasnt written. Since the truck is not allowed to be backed up I had to disconnect the tow dolly and push it up an incline to be straight in front of the building.James J.
Customer did not leave a comment.Tammy L.
We have used K9's u-haul services many times.we have always been treated very well and informed about any details we might need to know. The equipment has always been clean and always runs well. No suggestions for improvement.Marla G.
Tried to calling the number to verify pickup and also to see if we could possible get it sooner than 4:00 pm on Saturday. Voicemail on phone was not set up. Old filling station is in disrepair with many old vehicles in drive that have obviously been there a while. Gentleman was very polite but not organized at all. They did not have a 6X12 trailer so I had to settle with a 5X8. Thank goodness the queen mattress and boxsprings fit (barely). Will not use or recommend U-haul in the future. I booked far in advance and received a message on Thursday morning that they could not accommodate the trailer I reserved. I would have had to travel 45 minutes to/from Dodge City to get the 6X12. The lack of communication and accommodation is a concern when you are depending on Uhaul. I understand Meade is a small town but Uhaul is a national company that should be aware of their clients needs. No one ever offered to compensate me for not having what I reserved. Throwing in the insurance (which I paid for) would have been a nice gesture and would not have been a penny out of Uhaul's pocket. Just saying.Judy F.
Express check in still took over an hour. Shouldn't have taken so long...David H.
Customer did not leave a comment.James K.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Ron N.
Customer did not leave a comment.Zachary N.
Customer did not leave a comment.Jonathan F.
Got to our house 12 miles away and found broken brake drum. I can't believe it took 3 hrs to get a replacement trailer. Nothing against the employees. U-Haul needs to find a better way. So glad I wasn't on the road out in the middle of nowhereDAVID M.
Customer did not leave a comment.jim K.
It said it was "open" yet no one was there. We did not know where to park it since there is TONS of stuff lying around. There after hours key bin was non existent. So, we had to put them in a small box that was on a seat outside the door. We called Uhaul help service and they were not helpful. About 4 hours later, we got a call back from the employee (we called him when we could not find a key bin - no answer). He said the keys were fine and he would go pick them up. It took us much longer than it should have to complete the return. I did like the app designed for self returns after hours. That is nice.Crystal C.
Customer did not leave a comment.michael W.
Let people know how to contact you when you are away. Don't make them go around to neighboring businesses to figure out how to get in contact with you.Louis B.
Customer did not leave a comment.Jamie Z.
Customer did not leave a comment.Becky S.
Customer did not leave a comment.James M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jon H.
Very friendly and helpful. Got us out of a moving bind.betty D.
They were so kind and helpful.JACKY J.
Customer did not leave a comment.TORRE P.
Very nice peopleDON C.
Very friendly peopleDON C.
Customer did not leave a comment.Jerrie R.
Dropped the truck after hours and put the key through the drop hole in the door.James S.
No recommendations, satisfied with my UHaul rental servicegeorge Ann S.
Customer did not leave a comment.dennis C.
When we got to the man's house, he was drunk and stumbling. We appreciated him letting us pick it up so late, but it was a not an experience I would ever want to have again.William S.
Customer did not leave a comment.LUELLA R.
Customer did not leave a comment.ron C.
Customer did not leave a comment.bryan B.
Customer did not leave a comment.larry B.
Customer did not leave a comment.Aaron S.
Warn the customers about the materials they need to bringMikayla A.
Customer did not leave a comment.Ashlee L.
very good serviceLarry L.
Customer did not leave a comment.Scott C.
Everything was way above par compared to previous rentals from Uhaul. Excellent service at this location and will use again and recommend to anyone.Eric L.
Customer did not leave a comment.Kimberly M.
I had to drive 100 miles one way to get the truck which was extremely inconvienentElizabeth E.
Great customer servicesandra T.
Stick with price quoted.Kathy H.
Great dealer to work with.Robert T.
Customer did not leave a comment.Wynette H.
Renting trailers are convenient. I had to drive 40 miles and pass a uhaul location to get my trailer.Roland V.
The location and service was great! He was extremely friendly and got us in and out in no time! The largest issue was this was NOT where I wanted to pick up the truck to start with and the UHaul 1-800 number, while attempting to be helpful, didn't seem to get it that I lost FOUR hours due to the truck not being available where it was scheduled.Barbara R.
It is an okay place to drop off the truck and trailer.Javier M.
Customer did not leave a comment.Lauren H.
Customer did not leave a comment.Marla K.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.KIRK B.
Customer did not leave a comment.CHRISTIE P.
The guy at this place was awesome. He had the truck warming up prior to us getting there. He was all about customer service. We had to change the time of pickup and he was so willing to help us out. THANKSTAMMI B.
Customer did not leave a comment.Teresa W.
Customer did not leave a comment.Shawn T.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.DANIEL U.
Not where truck was to be picked up an cost me more fuel to drive additional 41 miles that I shouldn't had to drive.MICHAEL L.
Customer did not leave a comment.BILLIE J.
Customer did not leave a comment.Richard M.
Robert Eason went above and beyond all expectations. Very impressed with k9 auto u haul rental experience.CHELSEA P.
Customer should be informed atleast before 4or 5 days if there is any changes. I booked online and I suppose to pick up in my town . But i was told only 2 days before the reservation date to drive 45 miles to pick up the truck. And i got 20" instead of 17" . I had to buy more gas. So upset this time.Naing K.
I had no problems. Robert was very accomodating.Matt H.
IS GREAT TO HAVE A UHAUL HERE IN OUR TOWN THEY TREAT YOU VERY NICEjan S.
THEY WERE VERY HELPFULL AND POLITE MADE SURE EVERYTHING WORKED ON THE EQUIPMENTTOMMY P.
THE OWNER WAS VERY HELPFULdick B.
the drop off was 14140 Hwy 160MaryJo H.
The office was freezing cold. No heat or lights and its a storage building that smells of cigarettes. The owner needs additional training and needs to keep a cash drawer to make change.KATHLEEN P.
The drop off process was very easy and convenient. The owner provided a follow up phone call with me to ensure i received my e-mail receipt. Thank youBARTLEY F.
Customer did not leave a comment.BRYAN D.
Had to drive over hr to pick up equip wasn't told of a deposit when hot there had to use has money to pay. It no help from customer service on phone or oyherwiseLynn D.
I signed up for one dealer and then a week later right before I am to pick up it sent me to another one 40 miles away!!!! Why would the online or local not let me know one was not available?? Lots of extra gas spent to rent the little 5X8 trailer, then a light did not work and had to be repaired!!! Was a lot of hassleCraig R.
This location provided good service and helped us get the right size truck for our move.KENNETH D.
Lights no working and tire explod One tire leak airVISHORR A.
Customer did not leave a comment.CALISTA A.
I can not believe this is an approved location for a Uhaul truck pickup. This is in THE most dangerous neighborhood in St Louis, and the location is primarily a liquor store. We settled our contracts behind the bulletproof glass in the middle of a run down liquor store aisle, on a borrowed computer from a 14 yr old girl. The printer was under a bunch of trash and liquor boxes that we had to hook up. I am a grown man and was with my older brother, and I was SCARED FOR MY LIFE as we waited outside to get the truck ready. I am also normally comfortable in rough neighborhoods, but this location was ridiculously bad. I would later find out it was only a mile away from where my friend got robbed at gunpoint. The gentleman who met us was respectable and actually warned us about the location, but it was much worse than I could have ever imagined. This location should be closed immediately as it is a ticking time bomb - if and when somebody gets robbed or hurt picking up a truck at this location Uhaul could and should be held liable. CLOSE THIS LOCATION NOW.