KKAuto employees are always so nice and kind. They do whatever they can to help you. I always recommend them to anyone who is looking to rent a UHaul.
JENNIFER R
Customer Reviews for KK Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service at this location was top notch!
DEREK MThe associate who checked me in and hooked up our trailer was so friendly and personable and very knowledgeable and helpful! UHaul is lucky to have such a professional amazing employee!! I appreciate her help and kindness so much!
ANISSA HNo notes for improvement. Just thanks for being friendly and helpful. We will use this location the next time we need a Uhaul rental.
KIMBERLY GThe right fender is pushed in at the door the right door will not open without creating more damage so we could not enter that door needs to be repaired other than that everything went very well thank you
ELMER TGas was near empty when I got the vehicle. The representative was impolite and only helped put on the dolly. When I asked about the vehicle, they said I had to do it on my own and didn't even stick around to see if I had it secured properly (My first time using uhaul). The brakes did not work well and there was essentially no AC in the vehicle. Be more polite, fill your vehicles up, be more accommodating to customers.
ELEXUS TVery difficult to get a big truck into. If there hadn't been one space left I would have had to leave it in the middle of the parking lot.
AUDRIS MOverall a good experience! The place is clean, organized, and Jan is polite and helpful!
NATHAN BTrailer was perfect. Truck was on a bit worn.
RICHARD MWe did not receive the packing blankets that we ordered. It would be great if I could get reimbursed for the cost.
Katherine MVery friendly and helpful
LINDA Wthe UHaul truck leaked a lot in the rain and we had some items damaged
Teresa JI had the best experience at this U-haul location. Jen Robinson was absolutely amazing!! I ended up having to switch my original reservation to a larger truck, and Jen took great care of me. I will only be using this place in the future.
EVELYN KEverything was done in excellence
SHAMONTAE JNothing follows!
Landen GVery professional
ALBERTO BWhen returning UHaul, there was a U-Haul with a trailer parked across all of the middle parking which made parking and returning difficult and frustrating. Also, my U-Haul had a check engine light. May want to check that.
Ashley DAlways fast friendly service at KKAuto Detailing! Recommend to everyone and anyone who needs a UHaul.
JENNIFER RWith traveling such a long distance, it would have been helpful to have had cruise control on the truck. The only other issue was that the mirrors were unable to be adjusted to the driver, making it difficult to see out of them without leaning way back. Otherwise, this truck did great when navigating through the Colorado mountains and also when we ran into a winter storm. It also held up well to the high winds. The customer service that I received was exceptional. The staff was very helpful and friendly. Thank you, Angi
NANCY MMake sure that the tires are not low... Had to spend about an extra hour going to get air for the right front tire, it was low enough to need it before going on the road to my destination. I first called UHAUL roadside assistance form the UHAUL app, but it was going to take them an hour to get there, had already waited about 15 min. before that. so I cancelled that assistance and drove about 6 miles to a truck stop and put air in the right front and just a little in the inside right rear tire myself. After that, all went well. Truck was fairly clean.
Timothy BBusiness closed during drop off. All was well
LINDA SWhen my husband arrived he was offered no help or guidance in using or hitching up the car dolly and ended up getting hurt. When he attempted to ask for help the employees just stared at him and then walked off.
Cindi FMake it to where customers can make a payment with any type of card that has the money on it. Don't put a card on file then when we get there say it won't work then charge extra for it.
BILLY RI was told immediately after I had "just cleaned equipment / ready to be inspected for return. Was told "just pull it around back and disconnect and park" snow very ice and had a hard time backing! I drove a truck for years as a friend assist..so i know how to back...dangerous to persons involved...
WILLIE PJust keep doing what you do. Really good service. Easy place to rent from
DARRIN RThis U-HAUL location and staff were very professional and knowledgeable. Their friendly attitude made me feel comfortable and I will be recommending them throughout the community! There is nothing that you can do to improvement as this location went above and beyond!!
MARTRAE CLights on the right side of the trailer did not work. No right turn signal, brake light, or parking light.
JOHN SReplace the lights so that they work. Market lights, tail lights, headlights. This truck was not safe at night. I’m getting ready to rent another, now that I know it will be the first thing I look at.
todd bYes ! Even though I wasn’t able To be in person because of work they were very friendly and helpful with answering my questions over the phone to where I was able to pick up the key from the key box. Yes, I would recommend this place to a friend or anyone.
Bethany VI was charged the insurance without even being asked and told it was policy however then found out it isn’t Uhaul’s policy so I’m not happy that I had to pay an extra $70 that I could have used for my trip
JESSICA MThe Uhaul app was horrible and would not work properly. No fault of KK Auto Detailing though. They were helpful, knowledgeable and professional!
Mary GNothing
Kenneth HVehicle was not safe to drive on interstate
Jordan HEveryone was very helpful, stress free for sure.
LAURA CTrailer right turn lamp faulted every time the brakes were on or the right turn signal on
KENNETH TJust great professional, friendly and efficient location.
STEVEN VCheck the brakes. I’m over 6 feet tall and 240 pounds. I had to STAND on the brakes before the truck even thought about slowing down. Additionally, if in a constant braking situation, once I would stop, you could smell the brakes burning. This truck is not safe. Once dropped off; I explained the issue with the agent; and they said; that’s fine if have someone here to rent it right now.
Taylor RI returned after hours didn’t see any staff but the lot was well lit and easy to drop off.
STEPHEN WThe daily was off we didn’t ues it
AHMED FGood to know you all for future endeavors
KATHLEEN JNo comments to improve but I will say that KK Auto detailing staff was amazing. The KK team puts in over the top care for their customers and it shows. They did everything they could to make it as easy and quickly for us to get on the road. I was surprised with the amount of personable touches they had with each and every customer they interacted with. Would definitely recommend them to anyone!
AMY HBest dealer around!
JENNIFER RQuick easy rental , closed trailer worked good
WILLIAM PNothing, everything was perfect 👌
MICHAEL CEverything was great thank you for everything
CLAUDE JThe trailer door was a bit loud and difficult to open, I used a little spray lube and it seemed to help some. Overall great place to use
SCOTT BSmall truck not built for a tall man
Regina IGreat service! Stayed late for me could not have been more relieved to get a trailer to haul my car home to Michigan after buying a Truck. I was so nervous that I would’ve had to find another car hauler on my way back to Michigan after the dealership held me up longer than expected.
MACKENLEY FLot is too small for being a U-Hual dealer. Having a truck and trailer was a pain in the parking lot.
PHILIP WThese comments are for U-Haul and not KK Auto Detailing. The mobile check-in is terrible. We tried to pick up our truck the day prior using the mobile check-in. We waited 1 hour and 20 minutes before giving up and rescheduling to have a person available. After rescheduling was completed we finally received the mobile check-in call at 1 hour and 45 minutes after starting the mobile check in process. We informed them that we had already rescheduled and they cancelled the mobile check-in.
Ian MI reserved a 10' truck and was confirmed online that this location had that truck available for me, however upon pickup day was told they did not have that truck and I'd have to get a 15' truck instead and pay the difference.
Shelby D