I wanted to share a little feedback regarding our trailer pickup experience in Georgetown. Overall, the pickup process itself went fine. However, we were surprised to find that there was no public restroom available on-site. Since we had driven about three hours to get there that Afternoon that was a bit disappointing and fell short of our expectations. In fairness, that's partly on us for making assumptions. We selected a trailer that had not yet been relocated to a location closer to our area, so the long drive was our choice. Still, after traveling that distance, we expected basic customer amenities such as restroom access. I wanted to pass along that feedback in case it helps improve the experience for future customers. I do want to add that the young man who helped us was great. He was friendly, helpful, and did a good job taking care of us. The restroom situation certainly wasn't his fault—he was obviously not the "bathroom police." My comments are directed more toward the facility and customer experience than the employee, who represented your company well. Thank You.
Russell D
KK Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, KY 40324
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Customer Reviews
- 4.5 Average Customer Rating
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I was confused on where to drop it off at, and people was not welcoming. They kept trying to charge my card over and over. Then they finally charged me without my consent.
Lucas AClean windshield inside and out.
Jeff JCustomer-facing person was very friendly and easy to understand. No problems at all.
Daniel SDropping off was Much easier then picking the truck up.
Kathy B