I was charged double because they ok it to be dropped off at 5 when my reservation was from 5 to 5 but got email to put at 230SHANDA S.
Trailer Rental & Towing in Georgetown, KY at KK Auto Detailing
(U-Haul Neighborhood Dealer)
Georgetown, KY 40324
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: 9 am - 12 pm
Special Operating Hours
- 6/20/2021: Closed
- 7/4/2021 - 7/5/2021: Closed
- 9/5/2021 - 9/6/2021: Closed
- 11/25/2021 - 11/26/2021: Closed
- 12/24/2021 - 12/26/2021: Closed
- 1/1/2022 - 1/3/2022: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Georgetown, KY 40324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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There was no one there at drop off and could not figure out on line how to do the drop off so had to leave a note in drop box.JAMES S.
So I came to pick up my rental truck came in and I guess the manager of this store was obviously having a bad day. But when I first walked in there was a young girl that I spoke with she was very very young at counter and I said hello how are you no response told her I was there to pick up rental uhaul no response very unprofessional. Plus when I spoke with guy he was very rude and aggervated at something that wasn't my issue ðŸ˜’ and said to another girl can you take care of her I was like really. But anyhow my dolly they tried to give me was broken which girl said she would get me another one. The girl that checked me out was very professional but who ever the guy and young young girl was was rude and not welcoming. Guess ill take business elsewhere if I have to move againTammie M.
This location is the best of all Uhaul places which I usedWilliam W.
My reservation was for 8. Got to original location and there are no trucks. Call 1800 number and told that my u-haul is at this location but I had to wait until 9. Got over there and the manager checked me out early around 8:15.TYLER A.
Clean the floorboard.Mason W.
Easy to find with large parking lot. Took me a minute to figure out the app to check the truck back in but was easy once i found it.JAMES M.
The attendant was very negative about the company and was not very helpful. Gave me keys to a truck and said â€œthe 4th one from the end with â€˜some phrase' in the front window. There were 8 trucks and the middle 2 were both the same size with the same sign in the windows. One had the back gate unlocked and the other was locked. After walking around the entire truck and inspecting damage I tried to use the key only to find I guessed wrong and it was the other locked truck. The attendant displayed frustration with me when he had to go remove the lock. Inside was a hand truck dolly which he removed and walked away mumbling about the employees not cleaning. There was also landscaping dirt throughout and a couple of items. Also I did not have a chance to refuel as I was called into work a day early and had to return the truck quickly before leaving town. I rounded up with estimates found on the uhaul website for average fuel efficiency (which only half of my miles were loaded) 10 mpg and the contracted rate of 4.25/gal to return the fuel to an arbitrary range given at check in (instead of â€œfullâ€) which showed I should at most have been charged $21 and change since I used my estimated miles and not the actual miles driven to determine 5 gallons would have been needed to return the fuel to its original level. Instead (just as with the miles before) Uhaul was more than happy to charge just a little extra to make sure you â€œget yoursâ€. When I asked the attendant about it his response was that he just enters the info and the â€œsystemâ€ does the rest. Similar to his previous frustration to other questions posed during the pick up of the truck. Unpleasant experience. I will drive further and pay more next time to use a different company. Instead of calculating the fuel needed to return the tank to 3/4 tank (where it was at pickup) I was charged for 10 gallons which would completely refill from just over half a tank remaining at time of return. I am not responsible for the extra fuel the previous renter used just because your employees are too lazy to refill it prior to the next use and which I was willing to pay the extra cost for the convenience of dropping it off. If you charge a convenience fee for refueling the truck for someone else, shouldn't YOU be the ones refueling the truck? If you expect the next customer to fill it for you, you should probably pass the convenience fee along to them as savings if they are willing to do your job for you.JOSEPH G.
Was short 2 blankets , didn't realize until after checkin online was finished . I didn't have the opportunity to say anything about it when I turned truck back in. Could not get pic off back of truck lock issue. NEVER USING ONLINE CHECKIN AGAIN!! I will go to a dealer that is actually open for business.Trina M.
Easy to do business with. Great peopleWILLIAM T.
There was a problem with the steering on this vehicle I added power steering fluid and it was still very hard to steer at low speed. Also veh. Was supposed to have 7/8s tank of fuel and fuel gauge was reading at 3/4 tankWILLIAM R.
When someone rents a truck from you and leaves a credit card number you do NOT double book the truck then send them to another location to find out they have you down for 3 hrs. I had the truck for 27 minutes and was charged the full price and now have to repay again this Saturday. And I'm holding my breath that all will be fine. This was the worst experience and I have made sure to tell everyone about this terrible experience and have recommended they seek other companies if they have to move. I definitely rate the second place a -5.DIANA C.
Great customer service at KK auto detailing and the best UHaul rental experience I've had in over a dozen moves.JAMES H.
I wouldn't change a thing!!!Christopher M.
The location was good but it was not easy to see from the road. There is not good signage as it is located at the very back and end of road. Was getting ready to call when I saw a parked uhaul truck. The guy running the place was greatLESLIE M.
Excellent! Best customer service I've had in a long time. Highly recommendedZachary H.
Everything was great.Thomas D.
Only had phone contact and the fellow was very in completing the processDavid P.
Someone was outside and checked me in.Page L.
We used self drop off and had no employee interaction. Mobile app was easy to use. The overall process worked very well.Edward B.
Went well a little hard to locate the people were professional no hassle drop offclayton P.
Great and clean place, and the young lady who helped me was fantastic!Tyler G.
it was very easy dropping the truck off. Verified some information and off i went. Took less than five minutes.Marc E.
The Uhaul associate was courteous and prompt. He processed the rental agreement and even placed the appliance dolly in my truck. Definitely will use KK Auto Detailing for all of my U haul needs and probably have my car detailed there as well.WAYNE P.