Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)

1,852 reviews

9682 Brownsville Hwy   Bremerton, WA 98311
(Silverdale)

(360) 692-6844

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 1/28/2022: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(360) 692-6844

9682 Brownsville Hwy
Bremerton, WA 98311
(Silverdale)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 1/28/2022: 8:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I said online no to the insurance and have an invoice for 29.95.. When my brother goes to pick it up, you decide to add insurance just in case. So in total paying 42 dollars. That is not ok.

Keyera G. 
Rating:
5.0

Absolutely the friendliest folks we have EVER met. We will send all our friends to them.

Lydia T. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Hollis F. 
Rating:
1.0

When I made my reservation I chose not to purchase the “safe tow” insurance, however I was charged for it anyways. I had a scheduled appointment for 11:30 but had to wait until 12:10 due to the long line. After waiting through the three customers in front me when I arrived, the woman behind the counter allowed 2 more people to go before me, knowing that I had a reservation and had been waiting ( securing more money from a new rental is more important than the guaranteed money from a reservation I guess). The office was FILTHY! I didn't even want to touch anything while I was in there it was so dirty. The trailer hadn't been probably cared for, half inflated tires of different weight tolerances, and the ramp joints were corroded. Don't rent from here, they are garbage.

Matthew B. 
Rating:
5.0

This was the best customer service I have had in a long time. Fast, very friendly and I felt valued. Thank you for the great service!

Shane F. 
Rating:
5.0

Amazing crew!

Justin S. 
Rating:
3.0

Nothing against the location. But mileage charges are absurd and unacceptable.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Good friendly customer service. Equipment clean and ready to go.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

They made it so easy and ere extremely helpful!.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

trinni L. 
Rating:
5.0

Very helpful staff

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This place was amazing!! Very quick checkout and check in.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

anne L. 
Rating:
3.0

The cell phone reception was spotty which was necessary to scan and send pictures of the required documents. Should have a public WiFi connection to make the transaction more smooth

REX G. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Great customer service every time - I always use this location.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

GERRY N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Very nice team.

THOMAS D. 
Rating:
5.0

Great experience thanks so much trailer worked great.

John M. 
Rating:
5.0

I didn't know that the truck I was renting had a cab over that counted as my 15 feet.I shorted myself of 3 usable feet and my calculations of what I needed for truck size was off.

nathan P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Better lighting in parking lot.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

It was a fast checkout and they hooked it up

charles K. 
Rating:
5.0

Very helpful

Michael M. 
Rating:
4.0

The only "hit" on this facility is that it's a little off the beaten path.... which is both good and bad. The management lives in the same building the office is located in, and is VERY friendly and accommodating.

Chris Q. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Thank you for the excellent customer service!

Keith J. 
Rating:
5.0

Customer did not leave a comment.

CARLA L. 
Rating:
5.0

N/A

Eric P. 
Rating:
5.0

Super pleasant staff, expedient, polite and efficient

CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

This dealer, I've always worked with for my needs. They are excellent and local.

john D. 
Rating:
5.0

Helpful and friendly crew

Victor M. 
Rating:
4.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Not much. Kay & Steve are awesome people to work with. If the need arises, I will definitely do business again with them!

ROBERT JAN S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Skylar W. 
Rating:
5.0

Customer did not leave a comment.

shanda C. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD C. 
Rating:
5.0

Every thing went as planned was even able to add an extra day. Thank you

ALLAN F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
3.0

pick up location. windshield was very dirty had to stop and clean it.

TINA LEE V. 
Rating:
3.0

Tiny lot. After hours someone was talking with us about the rental and it wasn't clear if they were an actual off duty employee or not.

robert T. 
Rating:
4.0

Very kind operators

JOSHUA ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

SARAH L. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
2.0

When I went to drop it off, they were closed. The parking lot was also overflowing into the highway, so there was literally no where to park the U-Haul. I definitely would not recommend.

Payton L. 
Rating:
1.0

I had to drive 20 miles out of my way to pick up the truck. I ended up paying for more miles than I should have.

Melody M. 
Rating:
5.0

Great customer service. Experienced with vast information on Uhaul.

HARRY J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

ARNOLD UY S. 
Rating:
5.0

Friendly, courteous service!

ANNA P. 
Rating:
1.0

The clerk at this location refused to come from behind her desk and assured me my rental return would be "checked in". I received my final contract e-mail and it was completely wrong. My original contract specified a return date of 6/14/21 and she charged me 3 extra days. I assured her the gas was proper, which it was, and she said that is fine. She then charged me for $35 worth of gas. I hae no way of knowing she even checked the right truck, if she checked at all.... this was a total snafu. Your agent needs to read the fine print and if she is unclear on the details she needs to question before she shoots. I am just incensed at her negligence...

dennis C. 
Rating:
5.0

The gal that helped me was incredibly friendly and helpful. The gentleman that hooked up the trailer was fast and efficient. I will definitely use this location again.

ERIKA S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

NICK G. 
Rating:
5.0

Great experience overall

Rockey H. 
Rating:
5.0

Great service !!

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

kairos P. 
Rating:
5.0

N/A

KENNETH STUART R. 
Rating:
5.0

Great friendly service

Anna P. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE ALICE O. 
Rating:
5.0

Great hospitality.

VINCENT M. 
Rating:
5.0

No one was there and I dropped the key in the drop box

CRAIG GINDRA B. 
Rating:
5.0

Very helpful and accommodating staff

WESLEY C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT JOHN C. 
Rating:
5.0

Friendly team, Rented a few times while I lived in PNW. Always friendly and professional and would do business again in a heartbeat. I wish all UHaul owners were this great!

EDWIN F. 
Rating:
5.0

Customer did not leave a comment.

KENT M. 
Rating:
5.0

Customer did not leave a comment.

ALAN DARRYL B. 
Rating:
5.0

Customer service really matters and they do it right!!! Not only are they so friendly, but they are experienced, efficient, trusting and a pleasure to do business with. There are a several other close U-Haul locations, and this is my favorite in the top two, The other one is at Pacific Storage on Silverdale Way, but they often don;t have many options. .A little further,r is In Bremerton at 6th and Wyckoff. They usually have a range of choices and while not as personable as the Brownsville crew, they are very efficient and pleasant.) I feel so strongly about customer service that I try my hardest never to rent from the BERNT ROAD LOCATION because the man is so rude; (I have even taken a slightly different vehicular option than what I wanted because Bernt Rd was the only one that had my preferred choice.)

Joey R. 
Rating:
5.0

The people were very friendly. The lady in the office was patient and walked me through how to do some of the paperwork I did not know to do. It was easy when she led the way.

JON C. 
Rating:
5.0

the lady was very pleasant and professional, I would definitely return and recommend this location.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Only if they are picking up and dropping off at this location.

PAUL K. 
Rating:
4.0

The service was great the customer service was very helpful when the equipment ordered did not have needed features. The agent worked very hard to get me the right equipment. This is why I always rent from this location.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

SEAN MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The people at this location were very easy to work with and were very kind and courteous the entire time!

BLAKEEDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Totally outrageous for price I could not believe the charge for the small amount of time I had the vehicle I will be looking elsewhere if I need to rent a vehicle again.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
No reviews have been submitted for this location.

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