None
Sharon S
Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue to have equipment on hand, and keep you great customer service.
Brian RThe truck was clean on the inside but the outside,, you can tell it’s been a long while that it’s been washed
BRIAN BGive more promotion
joyce sEverything was great. However, when we started up the truck the check engine light came on. We had it for a very short time, and only drove a total of 8 miles. We called the next morning to make them aware that the check engine light was on. Staff was very friendly and helpful.
Janet ENothing
Delmar PGreat Customer Service!!!
Howard BThe computer system caused significant problems and delays for the worker (and us). While she was helpful and kind, it was clear that this was a pattern. Providing better computer service would help keep things running smoothly, most certainly.
Hannah EI ordered my uhaul online. I ordered an appliance dolly and 5 blankets. The system added on everything and once we got all that straightened out, I took off. And then thought I should make sure that I have the things I need in the back. Pulled over and there was absolutely nothing in the back. So went from supposedly ordering everything to getting nothing. So I had to turn around and go back. Then when I came to return the truck, that night, my truck was blocked in and I had to do a 20-point turn to get out with assistance from my friend, that was luckily with me. On top of that the uhaul system was not working and I did not receive the email to send the photo of my driver's license until after I left. I would not go back to this location and avoid using uhaul as much as possible.
Molly SNo improvements required. Everything went well and customer service was friendly.
MARI CThe charges were confusing and excessive. When I finished using the U-Haul I tried to change the location where I was going to return it due to being done a day early, which resulted in over an hour in the phone and a wasted hour drive and additional miles due to bad information from one location.
Theodore EKay is by far the best UHAUL Dealer that I've ever dealt with. I will go out of my way to give her buisness as long as she's running her site.
Ignacio CKay is great to work with. Thank you for making it so easy Iya & Norman
NORMAN BProfesional friendly staff. Helpful in hooking up the trailer to my vehicle and making sure I had correct adapter
Patrik RQuick and easy - on-site staff was extremely helpful.
jason bThis is the second time I've availed myself off this locations service, and it's top notch. Both times they've allowed me to borrow a hitch and adapter for lights, way above and beyond.
Tim KThe very nice lady was so nice. When I want to change the truck it so quick.
Mitzi CI was very satisfied with the service at this location
Johnny RNo one on site at 4PM, Did not respond to calls at 4P or 10Am next day or subsequent emails. Took 2 days to check in my trailer and then only through 2 extra communications through corporate on my part and then I was hounded for not returning my trailer for 2 days.
Rodney NThis is my Go-To U-haul location. They always have what I need and their staff is Excellent!
Jeff GBest u-haul location I've used!
Cory HThe staff was amazing and very helpful!
Jared JIt was dark - poorly lit. I returned the vehicle after dark so taking pictures for the return report was difficult.
Stacey SSuper helpful employees and the truck was in excellent condition.
Michael HGreat service! Friendly, quick, great value.
Cory HThe people at this location are very nice and helpful. I like how flexible and accomodating they are. I will rent from here again.
Deborah JPenalized for turning in a rental early when they said they wouldn't.
Cathryn TProfessional, helpful customer service. Highly recommend!
Robert BNone
Nancy DThis location always adds SafeRide, even if we don’t need, ask for, or order it. I don’t mind because the people there are so great, but something to be aware of.
Jon CThey restored my somewhat negative attitude toward Uhaul. Friendly, orderly, made reservation, pick-up and delivery like an old friend. I will be back and have already recommended.
Gary SAmazing customer service.
david pWonderful owners and staff. Highest recommendations!
Anthony HI feel that I was scammed for gas money It was explained to me that the truck had a quarter tank of fuel and that I needed to bring it back at that same level (10gallons). I was provided a chart that showed the gallon required to do so. When I left the rental location I had driven less than 2 miles and the low fuel warning light came on. The warning reader stated that I had 50 miles to empty. Quick math tells me the truck gets .2 miles to the gallon.... really? During my rental period I drove about 30 miles as recorded on my receipt. I put just over 10 gallons of gas in the tank to bring the gas gage to just above a quarter tank. I drove about 2 miles back to the rental lot and returned the truck. The low fuel light did not come on this time. Conclusion: I was given a truck with almost zero fuel in it and required to return it with over $40.00 in fuel that I did not use. Never again. Totally disappointed.
Emanuel AEverything was wonderful. I've used this location on numerous occasions and it's always been excellent. 10/10 I will continue to go here!
Alysha JKairos Project is my go-to place for U-Haul rentals. They are quick and courteous.
Ashley CNothing I can think of
William BExtremely nice and friendly lady behind the counter. Answered any/every question with pleasure. Even the fella in the yard checking the equipment in was fantastic! This place understands customer service!!!!
Michael BThis U haul location is the best. 5 stars. I rent from them every time.
April FThey are great. Worked with us and our niece who picked up the truck. I would definitely use them again.
Thomas DVery friendly and helpful staff! They had exactly what I needed and walked me through all the details. I'll definitely rent with them again.
Melissa SThe service was first rate. I could not be happier with how everything turned out. I will definitely be a return customer.
Josef RPersonal, quick, prepared, extremely helpful
CHARLES PQuick and easy
James SVery nice experience, knowledgeable people. Thank you!
john gI love the sweet lady that works there ❤️ she made the whole process easy and she was very knowledgeable.
Anna GI never received an email receipt when I returned the trailer.
John CThought the trailers were a little more water resistant… a lot of our items were damaged moving cross country.
Robin DWould be nice if it saved my info and license on file so check in wouldn't take so long. Online check in doesn't work on my phone for some reason.
Adria SThey are so nice, helpful, and accommodating at this location that I highly recommend them to all. As long as I am living in this are, I will definitely be doing my U-Haul business Kairos Project U-Haul in Brownsville.
Scott ZExcellent personal customer service.
Wes HVery professional
William TWent like clockwork!!
Theodore KThe staff was extremely friendly and helpful.
Scott PI wouldn’t rent from Any UHaul location in our area, other than Kairos Franchisee. Wonderful family, very efficient and always on time.
James UCalling into the central number was a frustrating experience. Almost gave up the way that my wife did the night before. Rep did not listen well. Once I got to the Brownsville location, everything was great. Very professional and efficient. john
john s