The elderly couple that runs the place seems nice, however the entire experience felt like a giant bait and switch. We originally reserved a truck from a U-Haul location 2 miles from our home, but the next morning the reservation was changed to pick-up at a location 7 miles from our home. When we arrived at the new pick-up location the office was poorly lit and extremely dated. The woman at the desk seemed confused and flustered by her computer. When she finished the paperwork she told us several times that there was a dropbox outside in case they were not there which I took to mean they definitely would not be there. We had some things come up but still got the truck back by 1:10. I received 4 transaction receipt emails from U-Haul. Then on Saturday morning I received yet another stating the vehicle was dropped off at 8:50 that morning. Based on the initial reservation I expected the total to come to about $40 0r $50, but the total was twice that. Overall it was not a great experience and one I will not repeat with your company.
Jason K
Kairos Project
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bremerton, WA 98311
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Customer Reviews
- 4.0 Average Customer Rating
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Staff is always great and friendly.
Brian LKate and Steve are great folks!
TERRYL AThey gave my truck I was assigned online to someone else, the rep asked me my name like 15 times and took 45 minutes to even get to talk to me, I think she barely knew what day it was let alone what truck she was assigning to whom.
Justin MFriendly staff and really helpful attaching the trailer.
Paul A