Friendly folks, easy rental/return!
Jeffrey S
Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure of this place, they seem very helpful
JORGE MThe people were friendly and helpful.
FRANK NThe staff really set this place apart. Friendly, helpful and kind. They are just good people and it shows, excellent customer service comes naturally to them because it’s who they are. Awesome!
THOMAS AFantastic service! Thank you so much! Will come back to this location next time I need a U-Haul for sure!
Gizella FKay and Steve were great! They are now my U-Haul shop!- Dr. Mark Barrett
Mark BProcess was easy and quick. Great customer service.
ALYCE TThe experience I had was an excellent experience. I was welcomed and treated very well.
LARRY MYou were great for me. But I felt bad for the next customer because you informed me you were closing the office early and when I dropped off the trailer around 2pm the same day I rented it, a customer was there to pick up their uhaul and your office was closed. Did you forget you had other appts that day?? Not good to close early if you're supposed to be open til a certain time especially for people who've reserved stuff for that day at your location.
BRIAN BKind of hovering and controlling even with proper communication.
Nevaeh MAlways has what I need and near to my home. Plus, great owner… she is always super friendly and helpful :)
Anthony HNothing needed to improve.
GERALD MSwitching my drop off location without any notification and speaking to someone is unacceptable behavior
RYAN AShe was very kind, helpful, and attentive!
RUTH KStaff was helpful and friendly
Steven MIt’s a great crew that runs this location!
Gregory PThe customer service provided has always been very good. This has neen my location of choice for many years.
Brock LI continue to have high regard to this location. I reserve items and they are ready. No hassles. I return items and am billed correctly. Friendly and courteous. I wish all business was like this.
Gary SThese people are always friendly, and professional. They had my trailer on hold for me and was quick to get me checked in and get me on my way. I will always come back to this location.
MATTHEW HAgain, I had a very pleasant, friendly and professional experience.
DOUGLAS KNo real street parking, then the comes up and tells me i cant park next door. The guy was pretty rude about me wanting to hook up the trailer to my truck.
KEITH CSounded like the engine was going to blow and it was filthy and beat to hell.
ANDREW SI remember not choosing the insurance coverage but they added to our bill and we didn’t notice because we didn’t choose it. Didn’t like that.
GARY BCheck engine light was lit up.
MICHAEL RThe service was wonderful!
BRADLEY HThe facility was filthy. The truck was pretty dirty inside and mechanically not sound.
Mitchell MWonderful experience. Helpful, knowledgeable, friendly staff that assisted us every step of the way. Highly recommend!
wayne mOriginal reserved truck was going to be issued with a check engine light. when i asked for a fix they had an attitude and issued me a truck with a tire pressure sensor light on. when i asked if the tire pressure could be checked i was rudely asked if i could do it myself.
JAYELYNN TKatie is wonderful, the service is excellent. However, the UHaul software seems to be very slow...
TERRYL AThey had the trailer I reserved and was ready. Easy to complete the process of getting the trailer and having it hooked up. Drop off was even easier. Will definitely rent from there next time, the people were friendly.
Alan WThe only thing that was a situation, was the uploading of my driver's license, it didn't work, & I tried the phone number to the Brownsville location, & that didn't go through for some reason. Otherwise, all good. We'll need uhaul again in the near future. Thanks. The Rickwall's...
Dieter RThe staff there was very professional and courteous. I will definitely rent from this location again. Thank you!
Kerry CEverything went smoothly and the owner was nice and helpful.
Dale PIt was showing the gas was under half tank on receipt? when you start the truck the gas gauge reads it as just over half a tank I put gas in just before returning it to you. I returned the truck on the 13th of July at 7pm, I tried taking picture with camera in app and it evidently did not go through when I clicked done. I called u haul and spoke with Wanda as soon as I got home at 7:30 pm on July 13th a Saturday just to confirm it showed as returned, she didn't see that on the app, and I even spoke with the wax on wax off owner to let him know that I was returning it that evening since he closed at 2 pm and I couldn't get ride home till after 6 pm. Wanda said she would put notes in my file to confirm I called her on the 13th of July at 7:30 pm, and when I returned the truck. I should not have had to pay for extra gas as I just put a few gallons into it and it said just over half a tank.
jane jThe truck was suppose to be in Poulsbo, but you sent me out of town (with less than 1 day notice) to get it. Once I got there the u-haul computer system was down and I had to wait while the person helping me called the main office to allow me to get the truck. It was like the 3 stooges running a business.
Nicole CA very small location. Overall a good experience.
Christina TGreat customer service. The owner was very hospitapal!
Nichole GGreat experience! They took care of us!!!
Daniel GWhile the equipment was fine, I've had repeated incidents with the person managing the check out process not being competent with the system. I have not been able to leave within 1 hour of my reservation time because of delays just trying to check out.
Ronald GThe rental was so easy and the service was absolutely stellar! The nicest, most professional people you could ever want for!
Scott SExcellent customer service from the desk manager.
Stephen sThank you for your help!
jessica nIt was a nice experience.
John SThe phone lines are broken, so calls are difficult, but the in-person service is great. Very helpful and kind.
ERIK GFree coffee, cookies, and photographs.
Gary SGreat customer service
VIVA GWe checked the location hours prior to dropping off, it was shown open until 2 we drove there at 11 the location was closed, with a hand wrote note stating to drop the keys in the box which we did, we attempted again to do the return on the app, it would not submit we gave up. The location charged us for extra days 8 total, we had the truck for a total of 4 and then up charged us for gas. After this experience I question if I’ll ever use U-Haul in the future
Derek BGreat service. Trailer worked great. Thanks very much. David Bowman
Robert BNone
Sharon SContinue to have equipment on hand, and keep you great customer service.
Brian RThe truck was clean on the inside but the outside,, you can tell it’s been a long while that it’s been washed
BRIAN BGive more promotion
joyce sEverything was great. However, when we started up the truck the check engine light came on. We had it for a very short time, and only drove a total of 8 miles. We called the next morning to make them aware that the check engine light was on. Staff was very friendly and helpful.
Janet ENothing
Delmar PGreat Customer Service!!!
Howard BThe computer system caused significant problems and delays for the worker (and us). While she was helpful and kind, it was clear that this was a pattern. Providing better computer service would help keep things running smoothly, most certainly.
Hannah EI ordered my uhaul online. I ordered an appliance dolly and 5 blankets. The system added on everything and once we got all that straightened out, I took off. And then thought I should make sure that I have the things I need in the back. Pulled over and there was absolutely nothing in the back. So went from supposedly ordering everything to getting nothing. So I had to turn around and go back. Then when I came to return the truck, that night, my truck was blocked in and I had to do a 20-point turn to get out with assistance from my friend, that was luckily with me. On top of that the uhaul system was not working and I did not receive the email to send the photo of my driver's license until after I left. I would not go back to this location and avoid using uhaul as much as possible.
Molly SNo improvements required. Everything went well and customer service was friendly.
MARI CThe charges were confusing and excessive. When I finished using the U-Haul I tried to change the location where I was going to return it due to being done a day early, which resulted in over an hour in the phone and a wasted hour drive and additional miles due to bad information from one location.
Theodore EKay is by far the best UHAUL Dealer that I've ever dealt with. I will go out of my way to give her buisness as long as she's running her site.
Ignacio C