Customer Reviews for Kalleels Auto Spa
(U-Haul Neighborhood Dealer)

96 reviews

210 Tiano St   Fairmont, WV 26554

(681) 404-3793

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(681) 404-3793

210 Tiano St
Fairmont, WV 26554

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

First time dropping off any uhaul equipment. Lot was pretty packed. The owners I was told were not there to receive the equipment in via computer but the guys working there there were very helpful and parked the van and trailer and even wrote me a receipt of delivery.

Joseph M 
Rating:
4.0

This 15' U Haul (65,000 miles) was the perfect truck for my son's apartment move. The truck was marginally dirty (in cab & in box) when we picked it up.... but it was easy to drive & an excellent conveyance choice.

David F 
Rating:
4.0

Inside of the truck was dirty and papers left behind indicated it was last used to haul trash. I was using to haul furniture so needed to pick it up and remove a couple of buckets.

Charles G 
Rating:
5.0

Customer did not leave a comment.

Dawn B 
Rating:
2.0

I picked this truck up from the location of an auto spa. It was the dirtiest truck I’ve ever been in. There were three different types of snacks littered inside the cab as well as other trash. The inside of the cab was also very muddy. I ordered a furniture dolly that was not included, but I was still charged for. I spoke with an online representative today and sent the pictures of the inside of the cab. I should be hearing back in about three business days.

Laura M 
Rating:
5.0

Customer did not leave a comment.

Superior L 
Rating:
5.0

Customer did not leave a comment.

Llyod G 
Rating:
5.0

They were very helpful in answering the questions I had, and getting me on the road as quickly as possible. Thank you for your patience and professionalism.

DAVID M 
Rating:
1.0

The floors of the uhaul was filthy when I got the truck had to clean it just to use it the woman at the location didnt even want to help me with the rental said they were technically closed took 25 minutes just to get help at the location definitely not worth what I was charged

Justin C 
Rating:
5.0

This started as a small operation, but has grown to be a great resource for the community. Great people running a great small business.

JASON G 
Rating:
4.0

Nice folks!

Anthony K 
Rating:
1.0

Just to move 23min away it cost me $116 then they wanted to charge a extra $44 for miles then it was $30 to fill the gas back up when it says 19.98 on the truck for the local move

Alexis H 
Rating:
5.0

Smooth turn in.

Colleen M 
Rating:
5.0

Everything was good fast and friendly service.

Carrie W 
Rating:
5.0

The two persons that I interacted with at this location were outstanding. Very professional Friendly and helpful. I say if you want to rent a U-Haul this is where you want to go

Paul B 
Rating:
5.0

Smooth return process and helpful staff.

PAUL R 
Rating:
5.0

Great I needed a truck to take donations to Burnsville, NC and they made it happen

james s 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

robert f 
Rating:
5.0

Thy were so kind and considerate the most helpful people I have worked with

david s 
Rating:
4.0

Very helpful and friendly

GEORGE F 
Rating:
1.0

I was charged 4 gallons of fuel when I have a picture of the gauge at the same level I got it at. If the gauge doesn’t have 3/8 make and the level is between 1/4 and 1/2 I should not be charged for additional fuel when it can be read differently by anybody. I see this as a fraud and a way to get more money out of people. I still have more moving to do and may be looking at a different option as I am very upset about this situation.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

APRIL C 
Rating:
5.0

Great Customer Service, great people, i will tell all my friends and family if they need a U-Haul rental go to Kalleels

Nicky R 
Rating:
5.0

Customer did not leave a comment.

Tashara M 
Rating:
5.0

Customer did not leave a comment.

Heather W 
Rating:
5.0

Christopher Gowers did an amazing job!! I accidentally contacted Morgantown UHaul and he assisted me in finding and contacting the Uhaul closest to me and helped me set everything up!!

vanessa y 
Rating:
5.0

Great people

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Kimmy W 
Rating:
5.0

Customer did not leave a comment.

Jim F 
Rating:
3.0

The cab of the truck smelled very bad like cigarette smoke and other bad smells.

Evan C 
Rating:
2.0

The back of my 15’ truck floor was covered with dirt. They didn’t even offer me a discount. Then they said it had a full tank of gas, which it did not so when I returned it, I returned as I left with and they charged me extra to fill it up.

Akashia H 
Rating:
3.0

Customer did not leave a comment.

Jane L 
Rating:
5.0

Very helpful and kept me informed of truck status .

Robert D 
Rating:
5.0

Was ready to go personal was freindly and nice

Greg T 
Rating:
5.0

This location was very friendly.

Trina m 
Rating:
5.0

Customer did not leave a comment.

Gary F 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Both pick up and drop off business were fantastic and I would recommend them to everyone

richard m 
Rating:
5.0

The staff are always pleasant, easy to work with and have great eauipment.

Jason G 
Rating:
5.0

Very helpful, nice and very fast service.

Kimberly M 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Heavy smoke smell, could be cleaned better.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
5.0

Customer did not leave a comment.

richard m 
Rating:
1.0

Truck had previous damage on top right side cab. Was loading items, it started raining and leaking into truck bed from the roof. No one would help locally or from the remote customer service and I lost a whole day, lost hours on my hired help, and had to dispose of my furniture that got wet. Put claim in system and no one has called. System said it could take up to 24 hours, it has been almost three business days

Millard A 
Rating:
5.0

Low tire light on, tge seat wouldn't adjust so I wasn't able to wear a seatbelt and had to sit unsafe to reach pedals

Brenda A 
Rating:
5.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Chad A 
Rating:
5.0

Customer did not leave a comment.

Stan C 
Rating:
5.0

Customer did not leave a comment.

Julian M 
Rating:
5.0

Outstanding. Ed and his coworker went above and beyond to make sure lights worked for me. Great shop to rent from.

Brian s 
Rating:
5.0

Customer did not leave a comment.

Harold F 
Rating:
5.0

Customer did not leave a comment.

Millard A 
Rating:
5.0

Customer did not leave a comment.

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

The lady who took care of us was very informative and helpful. Wonderful and non stressful experience.

Sam C 
Rating:
5.0

Easy location

Chester P 
Rating:
5.0

Customer did not leave a comment.

Amber S 
Rating:
5.0

Everything went well. The guy was very nice and helpful.

Angela W 
Rating:
5.0

Customer did not leave a comment.

Benjamin A 
Rating:
5.0

Very helpful and I will go there again

Johnny W 
Rating:
5.0

Customer did not leave a comment.

Hector B 
Rating:
1.0

Horrible truck dirty and unsanitary. Check before you leave all property of the U-Haul. Was a diaper in front cab

jason s 
Rating:
5.0

Great customer service at this location and made the whole experience enjoyable would definitely rent from them again and will recommend them to everyone

Eric T 
Rating:
5.0

The check engine light was on

Madison Y 
Rating:
4.0

Kalleels was an alternative drop off location for us due to prior vehicle issues. They were very accommodating, considerate, and helpful.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
5.0

I booked a 9’ van. Got a call saying they only had the 10’ box tuck available for the same price. The man on the phone, based on Charleston, WV updated my reservation. However, when done the total came out to more than the original quote. Upon picking up the truck it was clear that a new reservation had been made and the cost was different (internet price vs voice reservation price). So, to save money I opted to take the truck w/o insurance. Not what I preferred and it wasn’t a reservation edit, it was a new reservation with new fee schedule. Seemed tricky and like I was being nickel and dined. The rez was cheaper than what I booked but it wasn’t the same and not what I had ordered / reserved.

Jason S 
Rating:
5.0

Return of UHaul truck went smoothly-man @ desk was courteous and friendly.

Rene D 
Rating:
5.0

Customer did not leave a comment.

Jospeh E 
Rating:
5.0

Customer did not leave a comment.

ken z 
Rating:
5.0

Welldone and hope to do it again!!!

James S 
Rating:
5.0

Customer did not leave a comment.

Sherrill D 
Rating:
4.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

They could not have made the return any easier. Great people.

Robert P 
Rating:
3.0

Drop off location

James S 
Rating:
4.0

Everything was great with the location, however, the app didn't work even though we had location services turned on.

Todd M 
Rating:
5.0

Customer did not leave a comment.

eric m 
Rating:
2.0

I used to drop box to return the truck on Monday but the return was not processed until I called on Tuesday, causing me to be charged an extra day. The charge was credited after I protested.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
4.0

Customer did not leave a comment.

Timothy E 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Great Experience

Connecting L 
Rating:
5.0

Answer the phone

Matthew L 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Best experience ever with U-Haul!! Elijah was great very professional!!

robert y 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
1.0

I didn't get all of the items in my reservation.

Dustin A 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
4.0

Customer did not leave a comment.

Art M 
Rating:
4.0

Equipment I reserved was not there. While they did replace the appliance dolly with a utility dolly and adjusted the price difference, it would have been nice to have received a larger discount for my inconvenience as it did t meet my needs 100% and we had to make due. Uhaul continues to let me down with my reservations and never make a financial restitution even when they promise to.

Laurie L 
Rating:
5.0

Only local location that I have found trucks with good wiper blades. Will do more business with them

Christopher F 
No reviews have been submitted for this location.

Additional Services at this Location

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