First time dropping off any uhaul equipment. Lot was pretty packed. The owners I was told were not there to receive the equipment in via computer but the guys working there there were very helpful and parked the van and trailer and even wrote me a receipt of delivery.
Joseph M
Customer Reviews for Kalleels Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This 15' U Haul (65,000 miles) was the perfect truck for my son's apartment move. The truck was marginally dirty (in cab & in box) when we picked it up.... but it was easy to drive & an excellent conveyance choice.
David FInside of the truck was dirty and papers left behind indicated it was last used to haul trash. I was using to haul furniture so needed to pick it up and remove a couple of buckets.
Charles GI picked this truck up from the location of an auto spa. It was the dirtiest truck I’ve ever been in. There were three different types of snacks littered inside the cab as well as other trash. The inside of the cab was also very muddy. I ordered a furniture dolly that was not included, but I was still charged for. I spoke with an online representative today and sent the pictures of the inside of the cab. I should be hearing back in about three business days.
Laura MThey were very helpful in answering the questions I had, and getting me on the road as quickly as possible. Thank you for your patience and professionalism.
DAVID MThe floors of the uhaul was filthy when I got the truck had to clean it just to use it the woman at the location didnt even want to help me with the rental said they were technically closed took 25 minutes just to get help at the location definitely not worth what I was charged
Justin CThis started as a small operation, but has grown to be a great resource for the community. Great people running a great small business.
JASON GNice folks!
Anthony KJust to move 23min away it cost me $116 then they wanted to charge a extra $44 for miles then it was $30 to fill the gas back up when it says 19.98 on the truck for the local move
Alexis HSmooth turn in.
Colleen MEverything was good fast and friendly service.
Carrie WThe two persons that I interacted with at this location were outstanding. Very professional Friendly and helpful. I say if you want to rent a U-Haul this is where you want to go
Paul BSmooth return process and helpful staff.
PAUL RGreat I needed a truck to take donations to Burnsville, NC and they made it happen
james sThy were so kind and considerate the most helpful people I have worked with
david sVery helpful and friendly
GEORGE FI was charged 4 gallons of fuel when I have a picture of the gauge at the same level I got it at. If the gauge doesn’t have 3/8 make and the level is between 1/4 and 1/2 I should not be charged for additional fuel when it can be read differently by anybody. I see this as a fraud and a way to get more money out of people. I still have more moving to do and may be looking at a different option as I am very upset about this situation.
JAMES GGreat Customer Service, great people, i will tell all my friends and family if they need a U-Haul rental go to Kalleels
Nicky RChristopher Gowers did an amazing job!! I accidentally contacted Morgantown UHaul and he assisted me in finding and contacting the Uhaul closest to me and helped me set everything up!!
vanessa yGreat people
Timothy HThe cab of the truck smelled very bad like cigarette smoke and other bad smells.
Evan CThe back of my 15’ truck floor was covered with dirt. They didn’t even offer me a discount. Then they said it had a full tank of gas, which it did not so when I returned it, I returned as I left with and they charged me extra to fill it up.
Akashia HVery helpful and kept me informed of truck status .
Robert DWas ready to go personal was freindly and nice
Greg TThis location was very friendly.
Trina mBoth pick up and drop off business were fantastic and I would recommend them to everyone
richard mThe staff are always pleasant, easy to work with and have great eauipment.
Jason GVery helpful, nice and very fast service.
Kimberly MHeavy smoke smell, could be cleaned better.
Robert MTruck had previous damage on top right side cab. Was loading items, it started raining and leaking into truck bed from the roof. No one would help locally or from the remote customer service and I lost a whole day, lost hours on my hired help, and had to dispose of my furniture that got wet. Put claim in system and no one has called. System said it could take up to 24 hours, it has been almost three business days
Millard ALow tire light on, tge seat wouldn't adjust so I wasn't able to wear a seatbelt and had to sit unsafe to reach pedals
Brenda AOutstanding. Ed and his coworker went above and beyond to make sure lights worked for me. Great shop to rent from.
Brian sThe lady who took care of us was very informative and helpful. Wonderful and non stressful experience.
Sam CEasy location
Chester PEverything went well. The guy was very nice and helpful.
Angela WVery helpful and I will go there again
Johnny WHorrible truck dirty and unsanitary. Check before you leave all property of the U-Haul. Was a diaper in front cab
jason sGreat customer service at this location and made the whole experience enjoyable would definitely rent from them again and will recommend them to everyone
Eric TThe check engine light was on
Madison YKalleels was an alternative drop off location for us due to prior vehicle issues. They were very accommodating, considerate, and helpful.
Michael YI booked a 9’ van. Got a call saying they only had the 10’ box tuck available for the same price. The man on the phone, based on Charleston, WV updated my reservation. However, when done the total came out to more than the original quote. Upon picking up the truck it was clear that a new reservation had been made and the cost was different (internet price vs voice reservation price). So, to save money I opted to take the truck w/o insurance. Not what I preferred and it wasn’t a reservation edit, it was a new reservation with new fee schedule. Seemed tricky and like I was being nickel and dined. The rez was cheaper than what I booked but it wasn’t the same and not what I had ordered / reserved.
Jason SReturn of UHaul truck went smoothly-man @ desk was courteous and friendly.
Rene DWelldone and hope to do it again!!!
James SThey could not have made the return any easier. Great people.
Robert PDrop off location
James SEverything was great with the location, however, the app didn't work even though we had location services turned on.
Todd MI used to drop box to return the truck on Monday but the return was not processed until I called on Tuesday, causing me to be charged an extra day. The charge was credited after I protested.
JAMES SGreat Experience
Connecting LAnswer the phone
Matthew LBest experience ever with U-Haul!! Elijah was great very professional!!
robert yI didn't get all of the items in my reservation.
Dustin AEquipment I reserved was not there. While they did replace the appliance dolly with a utility dolly and adjusted the price difference, it would have been nice to have received a larger discount for my inconvenience as it did t meet my needs 100% and we had to make due. Uhaul continues to let me down with my reservations and never make a financial restitution even when they promise to.
Laurie LOnly local location that I have found trucks with good wiper blades. Will do more business with them
Christopher F