Customer Reviews for K&J Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K&J Mart

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Sarah B.
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This location ran a dual shabby convenience store. The truck was disappointingly older and a little beat up. The windows were iced solid. The man did come out, start the truck, and de iced the windows. It was so dinged up, we took a video of the outside.

Renieka J.
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I requested a Dolly which I never received and when asked about it I was told I won't be refunded. I told him I would need and extra hour and even tried calling but he charged me for an extra day that I didn't use. I will never use uhaul again nor recommend it.

Dionizio F.
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Why are you guys charging me a $25 cleaning fee!?

BARRIE W.
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the man was Distraction with other customers.

Miguel R.
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Customer did not leave a comment.

ZACHARY W.
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Blankets and dolly were not in the truck when I picked it up? Didn't find out til I got to my house. ALSO, when I dropped it off I was charged for the blankets and dolly NINETY FKN DOLLARS. Itemized as $40 rental fee. And additional fees as well. Unable to dispute with the drop off location because he barely spoke a lick of English and couldn't explain to me wtf the charges were for.

Serena S.
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Customer did not leave a comment.

Martin B.
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Location is easy to get to. There was no wait time. I had booked a dolly and furniture pads, which the location did not have, which is why four stars rather than five.

Vicky W.
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we ordered 12 pads online and when we arrived to pick up the truck, we were told that he had none, bush-league.

Regina K.
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Customer did not leave a comment.

Ford S.
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Not the location I put in my reservation so that made me mad and was frustrating. Once I got there though the guy at the gas station was nice.

Heather W.
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Just make sure that the person doing the rentals pays more attention to the paperwork, I gassed it up and backed it into the spot then he told me it needed to be full when the paperwork was below full so I was frustrated but overall a good service.

Babatunde A.
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Keep d flag flying

Andrew B.
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Customer did not leave a comment.

Francisco P.
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Was extremely hard to get the equipment we reserved. We showed up and were sent elsewhere because the equipment reserved was not available. Every location we dealt with the representatives were less than helpful and in most cases treated us like an inconvenience. It made our moving experience a lot harder than it had to be and there was no customer service at all.

RANDY K.
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Customer did not leave a comment.

Sing V.
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Service was very good!

Justin T.
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Was snowing out, door was frozen shut and vehicle was not warmed up

Olumide O.
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The associate was very helpful

Allison W.
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When I arrived to the location I'd made the reservation for I was turned away and sent to further away location. The first location in East Colfax was less than 2 miles from where I was moving. They could not give me a truck due to the gas tanks being cut the night before and the gas being stolen. I was not informed of this information until I was in the store at about 10:30am. The second location was 5+ miles from where I was moving. I asked if I could not be charged the extra mileage and was told no. I was charged an addition 10 miles for something that out of my control.

James R.
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I reported a broken strap on the trailer. Clerk was unable to assist us due to him being busy waiting on counter customers.

Kyree E.
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Work Uhaul experience I've ever had. The tire on the truck were no good and the guy ripped me off with the gas charges. The truck didn't even have that amount of gas in it. But I didn't argue I remained a good customer and paid. But I will never rent from this location again nor will I refer anyone

Peter W.
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The people checking us in and out were okay, but they are also taking care of gas/store customers so you aren't top priority. I had a question about the bill and they weren't able to answer it, so he had me check out on the mobile app to see the itemized bill. I gave it 4 stars because I think the place is fine and the trucks are very nice but Uhaul's overall process could use some tweaking.

Karen R.
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Did not like the area, place was dirty, the lady too forever to close my account. I returned the truck a day early and I think I should get reimbursed for a day and a half. She did not want to give me back my paperwork until I ask her 3 times.

victor G.
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Nice customer service, pretty nice guys!

David W.
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This location is terrible. it took 45 minutes to rent the uhaul because it was also a gas station and even though the lady had started helping me any time a customer would come into the gas station she would stop helping me to get the person cigarettes or a drink even though i told her i was in a hurry and was ALREADY IN THE PROCESS OF RENTAL when they would come in, but would get priority. The place was very run down and dingy, the uhaul i was renting was just kind of in front of the gas station. the womans printer did not work so she asked if she could take my phone and take a picture of the contract instead of actually printing it out and having me sign.

david W.
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I was first sent to a different location where the equipment was not available. I also had a hard time understand the person there. He finally printed out the location I needed to go to. I could not understand what the person at this location was saying. He could barely speak English. He also charged me $70 for the insurance after I said I did not want it. It also took a long time to get the paperwork done and get my equipment. He however did know how to hook up the equipment properly.

KARLA S.
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The employee was nice - not very personable. He was extremely busy since he was the only person there.

Ryan S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Laura W.
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This is a horrible location. The guy behind the counter was very confused when I told him I needed the key to my truck after showing him my app. It was like he had never seen the app before and didn't seem to know what the protocol was for self check out with the app. The location is in a high crime part of town and I didn't feel comfortable leaving my car there while I rented the truck. The truck was dirty with crumbs throughout.

MARY Z.
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Customer did not leave a comment.

Stephen M.
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Contract couldn't be pulled up. Waited an hour then did rental as a walk in. Equipment was fine and the employee was nice and tried to help. It took way too much time getting the truck and then checking back in was lengthy. I even completed the check in online to cut wait time. I'm not sure this location should handle U-Haul.

Jordan F.
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It took over an hour and a half to return a truck and tow dolly because the person at the counter had no idea how to work the computer system. It was very frustrating and I will not be using U-haul again because of it.

JUSTIN LEE H.
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Excellent service thank you!

Baltazar C.
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It was an easy process. The only thing is that I didn't receive the dolly which I paid the $7 dollar fee.

Charles F.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Johna I.
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Customer did not leave a comment.

Kenneth M.
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Customer did not leave a comment.

Rebecca N.
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Customer did not leave a comment.

Sarah W.
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The 2 men at this company were great. They were very friendly and explained everything thoroughly.

Anissa D.
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Customer did not leave a comment.

RAY M.
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This is a very sad filling station, not a u haul pickup location. Very poor service and very confused attendants.

Nicolas B.
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Customer did not leave a comment.

Patrick C.
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Not lie and miss lead your customers/ properly train all staff so the process doesn't take up your customers valuable time. / If there are issues with your customers, MAKE IT RIGHT!!!!!

Kenneth G.
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Make sure my trailer is secured on my hitch. The round gizmo on top of my ball on the hitch was NOT screwed on at all...un-beknownst to me.

Norma J.
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I just want to say it was definitely a very good experience he was polite helpful and even when I return my truck back it was very professional and I would definitely use him again and I would tell my friends I like the fact that I'm not in a big Uhaul Center and it's so busy and they treat you as though you're just another customer and more concerned with themselves than they are with the customer so thank you thank you thank you so much

George A.
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Customer did not leave a comment.

Mark S.
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I went to the location and they were not ready for me to pick up the truck. Also the person working the counter didn't really know how to handle the transaction and was on the phone with somebody the entire time. Additionally I requested 20 for moving blankets and they only had 18. But I asked where the others were I was told to go to try other U-Haul locations and see if I can find them myself. When I checked out I just gave me the keys with no contract and said I'm done. I had to call the help line at U-Haul to obtain copy of my contract. On the positive side the truck was new only at 4,000 miles and was great.

RANDALL C.
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Customer did not leave a comment.

SHANNON A.
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Both locations failed to give me the details of my contract (the difference between in-town and one-way) when I dropped off at a different location and was told about a “convenience” fee I waited on hold for almost an hour with Uhaul customer service who said I could hook it back up and take it to the previous location, but the location manager refused to hook it back up and I couldn't because I'm 5 months pregnant. So I was subsequently charged more than double the original price because of extremely poor customer service. I will not be using Uhaul ever again.

James N.
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Customer did not leave a comment.

tom D.
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Customer did not leave a comment.

Jay W.
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It was good, down side to everything is multiple locations to fulfill my reservation. Truck was in Parker, trailer and dolly in aurora. I know the Parker location said they no longer do trailers because storage tenants kept stealing the trailers, recommend using trailer locks, 5 to 15 a pop. The Aurora location was nice and friendly, just difficult to find as it was on the back side of a mom and pop gas station.

Natalie M.
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Customer did not leave a comment.

Timothy W.
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It was a convenient store, not a Uhaul store.

Brett M.
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The man assisting was rude. The location was awful and nearly impossible to access. I can not stress enough how awful of an experience this was.

Louis J G.
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The gentleman that helped me was very professional and efficient. Thank You

LeRoy T.
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Customer did not leave a comment.

Star L.
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The area of town felt unsafe, however the personnel was very helpful and professional.

Brian H.
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The location did not know what they were doing couldn't find the keys have the transporter in a position where you couldn't get too easily just a horrible pick up experience equipment was not up to standard I was at the pickup location for about 4 hours to pick up the equipment horrible experience

Jeremy W.
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Truck had cigar/marijuana ashes all over inside, a bottle of "personal lubricant" was broken open and all over the floor boards and smelled like truck had been smoked in for days. The location is a sketchy gas station, in a rough part of town and spent a while waiting for employee to help as he was running convenience store at same time. So glad I spent that much money for a nasty truck. It ran well at least.

richard B.
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Customer did not leave a comment.

Rob S.
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Customer did not leave a comment.

Andre H.
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Have info on rates also let cutomers know about any extra charges

DANI E.
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Customer did not leave a comment.

paul C.
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This place was very friendly.

SAMEER B.
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The truck and the cabin was not clean. It was a bit muddy. Also the lady at the counter could process the payment from the Gift Certificate I had. She said she did not know how to use it and asked me to call customer care to find out. I did call customer care, but they asked me to ask her to call her ASA. I was not, in the end, able to use my gift certificate.

jennifer K.
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The man was extremely rude, I would not recommend this facility to my worst enemy

Darin M.
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Customer did not leave a comment.

ayodele I.
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Nothing cos everything is good to go

Robert F.
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Customer did not leave a comment.

Antoinette G.
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Customer did not leave a comment.

James L.
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None, He was very professional.

David C.
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Online pickup was long & cumbersome. Allow to start process sooner. Took almost an hour to find truck & the wrong keys provided.

Patrick H.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

Tracy E.
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Customer did not leave a comment.

jeremiah F.
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Too pricey, lame as hell.

tom L.
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When I called to rent the truck it was at a location that was close to my point of origin. When I pick the truck up it was several miles away from my point of origin. The location was just a small run down filling station. The location for Return of the vehicle at my destination was closed on weekends there for I was somewhat unsure of the Dropbox was preferably used and if my contract was ended at the time of drop off. There is no one to talk to

Austin C.
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They had no adapters and I had to go to multiple uhual to find an adapter to give power to a trailer.

Tosha H.
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They need to read the miles and the gas right before renting out anything. Also I had to take pictures of the truck because she did not come out side too look at the truck with me. I will never go back there.

eric M.
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No comment

Andrew K.
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The person who was there in the morning acted like we didn't have a reservation and it was a major inconvenience for her that I was there. I rarely have met more rude customer service reps. When I went to drop it off at 6:25 (35 mins before it is supposed to close) the place was closed. I had to spend an extra 30 minutes trying to figure out how to check in my trailer online. Not cool. Very bad experience. Won''t use Uhaul again unless I get reimbursement or an apology.

Moses T.
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Price was expensive for customers.

Scott T.
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Customer did not leave a comment.

CATALINA V.
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I much rather go to a main UHaul branch. This is a gas station/bodega with a UHaul employee. He is very nice and efficient, but I prefer a place that offers full service.

Bryan L.
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Customer did not leave a comment.

john R.
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Completely different than the pick up

Brian M.
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Customer did not leave a comment.

James P.
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Customer did not leave a comment.

Lorraine L.
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This was not the location I had chosen for my return it was far from my house. I called this U-Haul place and they said I couldn't change it to somewhere closer unless I was charged.

James V.
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I have been double charged for my uhaul. Please help me resolve this.

JASON B.
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Customer did not leave a comment.

Lavern M.
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Customer did not leave a comment.

Amy S.
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I actually thought I had rented from a I haul service a quarter mile from my home but was redirected to this one 3 miles away . I was not notified I need to refill truck to Avert a huge gas charge until I returned it.

Kathy S.
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Customer did not leave a comment.

Robert P.
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the manager was phenomenol, he came in on his day off to make sure my needs were met and even helped me make sure I knew how to properly hook up the trailer

lynette A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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