The guy was having a personal phone call and got upset with me the first time for not knowing which I.D to give him even though I asked. Then when I brought the truck back he yelled at me for not locking the doors even though they were all unlocked when I picked it upCandace A.
Customer Reviews for K&J Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aiden S.
The people at this gas station and unprofessional! I met two of they're worker who were both on the phone while working with me. One asked me to put another 100$ deposit when I was dropping off the keys. They also seemed to have no idea what they were doing and guessed at some of the paperwork. Terrible service and using them gives the U-Haul service a bad name.Tiana D.
Try to be friendly to the customers try to help quickly.Mursal M.
I would never recommend anyone to go to this location. The man is rude he overcharged me twice and wouldn't give me a receiptJanay S.
My experience had nothing to do with the location. Uhaul â€œguaranteedâ€ the truck would be there at 8am for pick up. It was not there. It arrived at 830 and it was filthy. I'd like to know what UHauls means by guarantee? Obviously nothing, it wasn't there, when I called I was transferred 5 times, no one would help and no one cared. When I went to â€œcheck inâ€ upload a pic of the filthy truck your app crashed and then said my session had expired so I could not prove the truck was in horrible condition. That is very convenient for UHaul. If you guarantee something, have a penalty for breaking your word, not just we are sorry and really don't care.Mark R.
Customer did not leave a comment.Chris H.
Very knowledgable and friendly staff.Bruce R.
The truck was over an hour late from our reservation and I didn't get any of my money back!Marcus J.
Just not the best area of town but the guy was professional, he did over charge me for one day though.Benjamin H.
Customer did not leave a comment.MARTHA M.
Customer did not leave a comment.QUAVONIA T.
Customer did not leave a comment.Stephanie K.
First the brake light didn't work, The confirmed they had one that was fictional at location showed and he didn't want to rent it out drove an hour to this locationHoang N.
Customer did not leave a comment.RICHARD S.
Initially was supposed to pick up a location near my house when I made the reservation. I received a call a few days prior that they would have the truck size I needed at a different location. Upon going to that location they did not have the size truck I needed and sent me to the above listed pick up location. The gas attendant was rude and in rush. He did not come out to the truck to check it's condition. Passenger side front tire was almost flat, PSI 20 and had to be inflated to 90. Interior was sticky and dirty and smelled of smoke. Gas tank was leaking and had to be filled every 60 miles. Alignment extremely off. Truck did not seem to have been serviced in a long time. Do not recommend using uhaul. Extremely unsafe and unprofessional.CASSIDY H.
Our recommendation is to close this location. Renting uhaul trucks is not rocket science. There's no reason to be this disorganized and rude. We would also recommend not hiring employees that lie to customers about fees. We will be filing a formal complaint!Derek M.
The person who rented the U-Haul to me was rude. I completed the check in once I was dropping the unit off only to get a call from him accusing me of stealing the U-Haul after I had turned the key in.Leann L.
Customer did not leave a comment.GEORGINA O.
Nothing really, it was a straight forward process. Glad we could do the entire rental via phone. Maybe one thing to improve is offer prorated times for returning early.Danielle W.
Customer did not leave a comment.Christina A.
1) Maybe select a whole new location. I was not impressed in renting a truck (more on that "hot mess" later) from a store that was selling drug paraphernalia and cannabis products. Granted, it's CO and it is legal here, but still...where you rent a moving vehicle from...really?!? 2) Maybe offer some customer service training to the front line staff. The fellow who waited on me at both pick up and drop off was (or at least came off as) quite rude. I'm not sure if it was language differences/accent or what, but he was very short with me and went about his tasks as though I was interrupting something else that he had to due. *Based on the number of other customers that came in while I was there both times, I'm guessing that other thing would be taking a nap or surfing the internet on his phone? 3) Have qualified persons check out the vans/trucks that go out from your location(s). I have no earthly idea how anyone would have cleared the truck that I was given to use as being "road worthy". A key piece of window trim was missing, and subsequently this (along with cruising along 225 at just barely making speed limit speed) led to the driver's side window falling out of the door - somehow by sheer luck managing to be saved by me from falling onto the highway and shattering into thousands of pieces. Additionally, there was barely enough power to keep me at posted speed limit on 225, and to get me up the hill to the East Ridge in Castle Rock. I had to put the hazard lights / flashers on because I was so far below the posted speed limit until I got to the top. 4) Provide some leadership / customer service training to your manager for this location (and others in the area apparently). He needs to listen to an extremely dissatisfied customer just a little more, and not leave long-winded messages on my voicemail about how my actions didn't really follow U-haul protocols and thus I would continue to be charged for a piece of crap (POC) rental I wasn't even using. Then later leaving another long-winded message about how his offering a refund of a paltry $50 on a $120+ rental THAT I DID NOT USE was this massively charitable act on his part. Yeah, NO! Listen to me, the customer who got hosed by the POC rental you sent me off in, ended up having to rent another moving truck because of it, and because I was on a court ordered time schedule to have items moved. **In a side note, the manager for the other U-haul location in Castle Rock, actually lived to my situation and waived the extra day charges I incurred because of conditions that were outside my control on day two of my "move from Hell". I didn't ask for that, he simply made it so! THAT, my good reader of this feedback, is TRUE customer service! You may want to take notes. 5) When I call and ask to speak with a certain level of leadership about my issue, and then I'm told I should hear back (get a call back) from said individual...here's a free tip...MAKE SURE THAT PERSON CALLS ME! Do not have the person with whom I have already dealt and have issue with call me and leave one of their long-winded messages that only causes further aggravation and frustration to grow within me over this situation. I think that is enough for now. As someone who has been in customer service related jobs and climbed the ladder in a customer service focused career path for at least 40 years, let me say this area needs a lot of work for you/your staff/and yes, even U-haul as whole. If you can manage to fix the five items I mentioned and can avoid relapse of same with future customers, well...you might just have a chance at growing some business for your location(s) and U-haul in the region. Best of luck!TROY R.
Poor customer service from the guys running the place. The guy barely gave me any direction on where to park the car. Barely talked to me when he was inspecting the car. This was my first uhaul experience, so I had no idea what was going on. Will be doing everything to avoid renting a uhaul going forward, and I will definitely be telling people to stay away from this place.YUNLIANG L.
I was able to easily extend my reservation to the next day. This is rarely possible in bigger UHaul places!JEANINE Z.
I'm not even sure this can even be called a legit U-Haul rental location! It is a small time gas station and mini-mart that sells questionable items of a recreational nature (It's Colorado, you can likely figure my meaning out). The individual working the store lacked even basic customer service skills and courtesies. This could be due to English not being his primary language and the thick accent, but regardless treating customers with respect and courtesy should be too difficult a skill to employ. What exacerbated this was the fact that I had originally gotten the inferior truck rental from this location, and I had questions about a refund and U-Haul making this situation "right" with me. The employee was terse in his dealing with me, and his tone was anything but empathetic as to the trouble I had dealt with over the previous 24-36 hours. He even said to me, as I thought he was still checking out things on the truck return, "What? I am done with you; you can go now, go!" This as he was counting some furniture pads/covers that I had rented as well. I took the "high road" and apologized for not understanding the transaction was completed - never mind I still had no clear direction on whether I would be getting a refund o any kind (and I still do not at the time I am typing this review). Still, this was rude and not the kind of treatment a customer in my position and level of aggravation should have been subjected to at the time. U-Haul should seriously consider whether or not to continue keeping this location on their list of rental options. Completely inferior service, vehicle, and experience.TROY R.
Just keep doing the good you do in treating customers as well as you're doing with prompt attention to their needs.Anthony O.
I was charged for supplies I never got. When I asked the person over the counter what the $79 dollar charge was for her stated for reserving uhaul. I am waiting on my refund for supplies I never receivedRAQUEL W.
Gentleman at the counter was OK, but was very hard to understand. However, the truck was not in great shape, and the description of the 10 ft truck inside height is inaccurate. We attempted to load a 69â€ tall refrigerator into the truck which has an advertised 74â€ height. We tilted it back in order to make it past the door which was fine, but when we attempted to stand it up there was no way to do so without hitting the roof. So, we had to go back, return that truck and rented a 17' truck (a 15' was not available) that has a taller inside height. A very frustrating experience overall.BENJAMIN B.
The driver side window almost flew on the freeway which was packed manage to roll it down , escaped catastrophe. The renter was not friendly took long time to check out the truck . He was busy doing many things at the same time..YALEMWORK T.
Customer did not leave a comment.KWADJO A.
This location was very sketchy and felt unsafe for me as a woman. The truck cab was not clean, and the shift gear was loose. The 24/7 app for self pick up did not work, so I had to go inside and deal with the gas station attendant.Tammy N.
Uhaul representative was not very helpful. They did not confirm we had everything we needed to use the dolly safely. They did not verify the condition of the dolly either. They took photos of the basic hook-up and walked back inside. Dolly itself was in reasonable condition but the straps were worn and fraying which should be replaced.Chenry B.
There was one person in a Convenient store trying to wait on patrons and rent U-Haul's it took 2 1/2 hours to get the U-Haul unacceptableRHONDA W.
The interior of the cab was dirty. I didn't even want to put my cellphone in the cupholders.STEVE S.
The associates was very helpfulOlumide O.
Customer did not leave a comment.CORY Z.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Lillian V.
Charged me 3 different times. This is unacceptable on both ends the vendor and for U-Haul. TERRIBLE experience.PIERRE-LOUIS J.
This location is a gas station, I'm not at all saying uhaul can't operate from a gas station but this was the most unprofessional experience imaginable. While I'm trying to get my truck, the gentleman behind the counter is also trying to ring up other patrons. He basically threw the keys on the counter and pointed to my truck and sent me on my way. Definitely not the experience I've had in the past...Aareon G.
El trato fue horrible las personas ahÃ son muy agresivas. Me entregaron la truck sucia y despuÃ©s me cobra a mi tarjeta 25 dolares cuando nunca se me dieron las instrucciones y solo me cargo 85 dlls por 2 horas de uso. Es lo peorVALENTINA R.
We had dropped off the truck at 6:55am I got a call at 10 asking where the truck was only for them to then see the truck and the keys in the drop box. Did they not check before calling me???Irma S.
Customer did not leave a comment.GENEVA P.
They only had 1 employee there and as a gas station, renting uhaul equipment did not seem to be a priority. In addition, being sent to a location over an hour away from our residence was extremely inconvenient, I am now considering purchasing a trailer for future travel so that I don't have to deal with such inconveniences.KEVIN M.
Had to remove trash and old facemask from cabJon W.
The owner was unhappy because I did not use much mileage. 745 Peoria is .8 miles from the address I was moving from. The storage I am using is 20 blocks from there 1.7 miles. A total of 3 trips and back to the shop a total of 72 blocks. The owner of the shop accused me of fooling with the mileage. Then he got into the truck and came up with 15miles. He also charged me twice for the insuranceGLENORA R.
Your person at the U-Haul location rented us the wrong size truck and then charged me about $10 because he claims that the needle was moved away from the F line or something I don't know he made the experience from the beginning very complicated and very hard to deal with him in the future I don't think he should run that U-Haul location I don't think he has the proper credentials just FYI I probably won't you ever use it againMarjorie D.
Excellent customer service!Paul B.
Customer did not leave a comment.MATTHEW P.
This location ran a dual shabby convenience store. The truck was disappointingly older and a little beat up. The windows were iced solid. The man did come out, start the truck, and de iced the windows. It was so dinged up, we took a video of the outside.Sarah B.
I requested a Dolly which I never received and when asked about it I was told I won't be refunded. I told him I would need and extra hour and even tried calling but he charged me for an extra day that I didn't use. I will never use uhaul again nor recommend it.Renieka J.
Why are you guys charging me a $25 cleaning fee!?Dionizio F.
the man was Distraction with other customers.BARRIE W.
Customer did not leave a comment.Miguel R.
Blankets and dolly were not in the truck when I picked it up? Didn't find out til I got to my house. ALSO, when I dropped it off I was charged for the blankets and dolly NINETY FKN DOLLARS. Itemized as $40 rental fee. And additional fees as well. Unable to dispute with the drop off location because he barely spoke a lick of English and couldn't explain to me wtf the charges were for.ZACHARY W.
Customer did not leave a comment.Serena S.
Location is easy to get to. There was no wait time. I had booked a dolly and furniture pads, which the location did not have, which is why four stars rather than five.Martin B.
we ordered 12 pads online and when we arrived to pick up the truck, we were told that he had none, bush-league.Vicky W.
Customer did not leave a comment.Regina K.
Not the location I put in my reservation so that made me mad and was frustrating. Once I got there though the guy at the gas station was nice.Ford S.
Just make sure that the person doing the rentals pays more attention to the paperwork, I gassed it up and backed it into the spot then he told me it needed to be full when the paperwork was below full so I was frustrated but overall a good service.Heather W.
Keep d flag flyingBabatunde A.
Customer did not leave a comment.Andrew B.
Was extremely hard to get the equipment we reserved. We showed up and were sent elsewhere because the equipment reserved was not available. Every location we dealt with the representatives were less than helpful and in most cases treated us like an inconvenience. It made our moving experience a lot harder than it had to be and there was no customer service at all.Francisco P.
Customer did not leave a comment.RANDY K.
Service was very good!Sing V.
Was snowing out, door was frozen shut and vehicle was not warmed upJustin T.
The associate was very helpfulOlumide O.
When I arrived to the location I'd made the reservation for I was turned away and sent to further away location. The first location in East Colfax was less than 2 miles from where I was moving. They could not give me a truck due to the gas tanks being cut the night before and the gas being stolen. I was not informed of this information until I was in the store at about 10:30am. The second location was 5+ miles from where I was moving. I asked if I could not be charged the extra mileage and was told no. I was charged an addition 10 miles for something that out of my control.Allison W.
I reported a broken strap on the trailer. Clerk was unable to assist us due to him being busy waiting on counter customers.James R.
Work Uhaul experience I've ever had. The tire on the truck were no good and the guy ripped me off with the gas charges. The truck didn't even have that amount of gas in it. But I didn't argue I remained a good customer and paid. But I will never rent from this location again nor will I refer anyoneKyree E.
The people checking us in and out were okay, but they are also taking care of gas/store customers so you aren't top priority. I had a question about the bill and they weren't able to answer it, so he had me check out on the mobile app to see the itemized bill. I gave it 4 stars because I think the place is fine and the trucks are very nice but Uhaul's overall process could use some tweaking.Peter W.
Did not like the area, place was dirty, the lady too forever to close my account. I returned the truck a day early and I think I should get reimbursed for a day and a half. She did not want to give me back my paperwork until I ask her 3 times.Karen R.
Nice customer service, pretty nice guys!victor G.
This location is terrible. it took 45 minutes to rent the uhaul because it was also a gas station and even though the lady had started helping me any time a customer would come into the gas station she would stop helping me to get the person cigarettes or a drink even though i told her i was in a hurry and was ALREADY IN THE PROCESS OF RENTAL when they would come in, but would get priority. The place was very run down and dingy, the uhaul i was renting was just kind of in front of the gas station. the womans printer did not work so she asked if she could take my phone and take a picture of the contract instead of actually printing it out and having me sign.David W.
I was first sent to a different location where the equipment was not available. I also had a hard time understand the person there. He finally printed out the location I needed to go to. I could not understand what the person at this location was saying. He could barely speak English. He also charged me $70 for the insurance after I said I did not want it. It also took a long time to get the paperwork done and get my equipment. He however did know how to hook up the equipment properly.david W.
The employee was nice - not very personable. He was extremely busy since he was the only person there.KARLA S.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Michael S.
This is a horrible location. The guy behind the counter was very confused when I told him I needed the key to my truck after showing him my app. It was like he had never seen the app before and didn't seem to know what the protocol was for self check out with the app. The location is in a high crime part of town and I didn't feel comfortable leaving my car there while I rented the truck. The truck was dirty with crumbs throughout.Laura W.
Customer did not leave a comment.MARY Z.
Contract couldn't be pulled up. Waited an hour then did rental as a walk in. Equipment was fine and the employee was nice and tried to help. It took way too much time getting the truck and then checking back in was lengthy. I even completed the check in online to cut wait time. I'm not sure this location should handle U-Haul.Stephen M.
It took over an hour and a half to return a truck and tow dolly because the person at the counter had no idea how to work the computer system. It was very frustrating and I will not be using U-haul again because of it.Jordan F.
Excellent service thank you!JUSTIN LEE H.
It was an easy process. The only thing is that I didn't receive the dolly which I paid the $7 dollar fee.Baltazar C.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Johna I.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Rebecca N.
The 2 men at this company were great. They were very friendly and explained everything thoroughly.Sarah W.
Customer did not leave a comment.Anissa D.
This is a very sad filling station, not a u haul pickup location. Very poor service and very confused attendants.RAY M.
Customer did not leave a comment.Nicolas B.
Not lie and miss lead your customers/ properly train all staff so the process doesn't take up your customers valuable time. / If there are issues with your customers, MAKE IT RIGHT!!!!!Patrick C.
Make sure my trailer is secured on my hitch. The round gizmo on top of my ball on the hitch was NOT screwed on at all...un-beknownst to me.Kenneth G.
I just want to say it was definitely a very good experience he was polite helpful and even when I return my truck back it was very professional and I would definitely use him again and I would tell my friends I like the fact that I'm not in a big Uhaul Center and it's so busy and they treat you as though you're just another customer and more concerned with themselves than they are with the customer so thank you thank you thank you so muchNorma J.
Customer did not leave a comment.George A.
I went to the location and they were not ready for me to pick up the truck. Also the person working the counter didn't really know how to handle the transaction and was on the phone with somebody the entire time. Additionally I requested 20 for moving blankets and they only had 18. But I asked where the others were I was told to go to try other U-Haul locations and see if I can find them myself. When I checked out I just gave me the keys with no contract and said I'm done. I had to call the help line at U-Haul to obtain copy of my contract. On the positive side the truck was new only at 4,000 miles and was great.Mark S.