Get to the drop off location and yet another MAN offered no assistance. Please train the staff!Gregory M.
Customer Reviews for K&J Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing , I swear that the guy that answered my call was the nicest person I've ever spoke to . I will use K&J every time I can !Jon T.
The manager of this location was very professional very Swift and assistant I got all my documents signed accurately. He also provided, assistance for me to get my my furniture and my belongings off of my off the U-Haul and into my apartment which I really appreciate that assistance that U-Haul offer with help assistance that really came in handy for a elderly person like myself moving 66 relocating with no assistant he was very helpful and I would recommend him.Sheila S.
First, there was no representative from K&J Unlimited to help with any of the transaction, instruction, or hook-up. I was by myself, and it was very difficult to hook the auto-transport up by myself, and I was not even sure that when I did hook it up if it was safe or properly completed. Second, the first auto-transport that I was assigned had a flat tire. Both were not in good condition as they were stuck in mud and high grass. Finally, the person I had to contact via phone to complete this transaction was not easy to contact and charged me for insurance that I didn't even know was an option, just charged me an additional $40+ without my consent. I have used U-Haul plenty before and they were all great, this is the poorest showing from this company I have ever experiencedJeremy K.
My complaint is with uhaul - that we had to drive an hour out of our way to get equipment that was promised at another location!Dusty W.
Excellent Customer ServiceLawrence M.
Nothing. Excellent customer service from Anthony, top notch guy and very helpful! Will be doing all my business with him again in the future because he took the time to deliver quality service to us. Thank you Anthony!Joshua K.
Customer did not leave a comment.Amber M.
Wish I knew it was an online type Uhual place.John K.
There was no sign or no one there when we dropped off called both numbers more than once no answer. They called back on our way out we informed them we dropped off our uhaul a day early. Wake up Sunday morning and we're charged a late fee. We dropped off on Saturday I have pictures with time stamped and phone calls I will be calling uhaul on our way home. Pick another drop off location. Ive never had this problem with uhaul drop off locations.Bryant B.
I had a lot of issues getting the rental initially, but the women who answered the phone was very polite and figured everything out. When returning the rental I noticed I had been charged 3 times for the rental. I called the company back just yo make sure there wasn't an error. The man who answered was very rude. Would not let me speak, said it doesn't take â€œrocket scienceâ€ to understand. Implying that I was stupid. When I asked a follow up question concerning the two contracts that I received that had two different prices, both with were charged yo my card, he told me he was explaining it to me again, then hung up in my face.KATURRA R.
Customer did not leave a comment.john C.
Customer did not leave a comment.Charles M.
One light did not work. Had to buy trailer lights to put on the vehicle.Corey S.
Customer did not leave a comment.Raymond L.
They were great.Kathey K.
Location was hard to get to and area was not maintained very well. No professional signs posted to confirm location besides GPS.CHRISTOPHER M.