Customer Reviews for K&M Mini Mart
(U-Haul Neighborhood Dealer)

552 reviews

1165 Oxford St E   London, ON N5Y3L7

(519) 850-8361

Hours

  • Mon–Sun
    8 am–10 pm

Services at this Location:

Contact Us

(519) 850-8361

1165 Oxford St E
London, ON N5Y3L7

Services at this Location:

Hours

  • Mon–Sun
    8 am–10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phebe P. 
Rating:
4.0

Location nice. Van smelled like a barn stall. Tire was flat. I was overcharged on KM's by $20. But, I failed to get good picture of starting KM's, so I have no recourse.

SEANC D. 
Rating:
1.0

Customer did not leave a comment.

Bernarvio K. 
Rating:
5.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

Nothing it was great just try to mindful of the gas prices lol, the uhaul was a bit expensive, so it would help customers to cut down a bit on the price. Thank you!

ALY C. 
Rating:
5.0

Customer did not leave a comment.

pierre P. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
2.0

Myself and a friend were meticulous in the effort to return the van cleaner than when i picked it up. The store employee made comment that the vehicle was dirty and that the next customer had taken photos and submitted to uhaul. He said there was cigarette butts and garbage left in the van. I know for fact the van was clean. We dusted, swept and mopped the front AND back inside the van. IF there was a cigarette butt, it would have come off of the bottom of my shoe, from the parking lot of K & M mini mart after the vehicle was returned and the employee requested that i go back to the van to take a photo of the odometer and fuel gauge readings. I believe that by lodging a complaint of this nature, the employee was setting me up for a scam to charge me more in the future and pocket the money. I have rented trucks from uhaul, several times and there has NEVER been the issue of a dirty truck upon its return. I have also rented storage space in the past and upon vacating the unit, i was sure to make it spotless.

B M. 
Rating:
5.0

The rental process was too time taking due to the UHaul's process. Their system to scan the back side of drivers license is tiresome and not sure if it will ever work. The person at the counter was very patient and helpful with repeated failures with verification. May be these details could have been collected and validated before the visit if it is such a time taking process. 5 star to the KM Mart representative who helped. Please streamline the verification process.

Suneel R. 
Rating:
5.0

Thank you wayne nash

wayne N. 
Rating:
3.0

This location needs to have more moving vans or pick up trucks available for rent. I was unable to extend my rental time.

Brenda M. 
Rating:
1.0

I got cargo van 1hour late. Plus, I see the previous customer return the truck before me, didn't sanitize the space, u-haul representative DECLINED to provide sanitizer wipes even to clean with myown. I took pictures of dirty floors (probably someone's spit on driver side) which I took photos of it. I have to manage cleaning by myself while receiving it. Worse customer service I have ever received till the date. Dont recommend this location. Even try to reach u-haul customer service by phone, it was lond waiting time aswell. I could have better options with other rental companies.

Jaimin P. 
Rating:
5.0

Thank you for a very nice services

librado T. 
Rating:
5.0

Improve the software, when I started picking up the truck the website didn't allow me to continue without touching the check box for the $15.00 insurance for damages, I didn't need that since It was a short trip, but I payed unnecessary

Williams C. 
Rating:
4.0

Customer did not leave a comment.

Makenna C. 
Rating:
5.0

Customer did not leave a comment.

adula F. 
Rating:
5.0

No improvements needed.

Diane M. 
Rating:
2.0

Customer did not leave a comment.

KE H. 
Rating:
5.0

Customer did not leave a comment.

Deokjin K. 
Rating:
5.0

The man who rented me the truck was very pleasant and very knowledgeable and easy to get along with!

GEORGEWILLIAM AR C. 
Rating:
3.0

All the customer service people were not wearing masks. This was a bit concerning.

ALEXANDER M. 
Rating:
1.0

THE RATE IN THE CONTRACT WAS 0.59/KM, I WAS CHARGED 0.95/KM.AFTER 2 DAYS TALKING TO THE DEALER, HE SAID THAT HE CHARGED 0.69/KM, AND A REFUND WILL BE AUTOMATICLY DONE. IT HAS BEEN A WEEK, NO REFUND YET.

AKRAM B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

SELFABARRY P. 
Rating:
2.0

The inside of the uhaul was not very clean. The van had damage (already reported but not fixed) on the side. The man inside the store was extremely rude to me and made me wait 20 minutes while he yelled at someone on the telephone and ignored me, the customer! When I returned to drop off the key after use he was inside the store yelling at another person, extremely loud! This was my second time using this location and will definitely be my last! What a terrible establishment! I've learned the lesson. Never again.

Brandon G. 
Rating:
5.0

The customer service was awesome. The guys running the shop were great and super friendly. Would definitely go to them for service again in the future.

SHANEALLAN B. 
Rating:
5.0

Great service from my new favourite convenience store!

michael M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Put a key drop box in the place. The place suppose close at 11:59pm, but I arrived 11pm and the place was closed and I need wait 40 minutes for someone in uhaul answer the phone and tell me to keep the key and drop off another day. Very bad experience.

ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Trudi K. 
Rating:
4.0

Customer did not leave a comment.

Anirudh A. 
Rating:
5.0

Knowledgeable and friendly staff. 2 thumbs way up!

BRIAN M. 
Rating:
5.0

Everything is perfect. I am so happy with U-haul service at this location. Definitely I would use your service again and recommend to my friends as well.

TANG DUNG N. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Karim B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
1.0

Customer did not leave a comment.

KARANVEER S. 
Rating:
2.0

Charger me too much ,19.99 one day ,3 day 456killmetter add mileage,charger me 423dollar

HANGHONG D. 
Rating:
5.0

Keep doing the good job.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Customer did not leave a comment.

PAULDARNEL C. 
Rating:
3.0

Convoluted pickup process... Even though I did all the required steps online, I still had to go into the shop to pick up keys, was about to be given the wrong truck until I double checked the license plate on my reservation, truck was not cleaned and had a receipt from previous renter in the cup holder (this is especially bad during COVID), the separating frame between driver and cargo space was bent in a way that gets in the way of the side doors closing (shop owner shrugged this off as no big deal). Just not the best experience with this rental. Not sure if I will rent again in future.

Oleksiy Z. 
Rating:
3.0

websites indicate that they're open until 12am but they actually close at 9:30pm. for after hours drop off they don't have a key drop off box. so what's the point of dropping the truck off after hours if i have to go back to give them a key when they open?

Christopher C. 
Rating:
1.0

Customer did not leave a comment.

Patel K. 
Rating:
5.0

I was in and out in 15min. Fast service. Thanks

William C. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

The system was down so we were told we had to get the insurance which we did not want to do. This added $15+ dollars to the fees. The van smelled of smoke and was not clean

Nicalo C. 
Rating:
3.0

Good service

GERALDD M. 
Rating:
4.0

Customer did not leave a comment.

CAROLYNABAYA L. 
Rating:
5.0

Excellent customer service... I loved it... 👌

Sharan J. 
Rating:
5.0

Customer did not leave a comment.

shawn P. 
Rating:
4.0

Customer did not leave a comment.

Antonio A. 
Rating:
4.0

There needs to be better policies for gas (this is not exclusive to this location but any time I have rented uhaul) The gas should always be topped up full before taking and none of this guessing stuff, I was told it was full when I left, so I filled it when I was done, and there was no way it cost $18 in gas for 9km total Other times I have rented it's been at odd spots like 1/4 and I had to try and guess what that was.. fix this policy

Donald B. 
Rating:
4.0

Could give a five, just that the Guy did not practice social distancing and the Van was not cleaned and the odor inside was pretty bad. Not recommended especially in times of Covid-19.

Loxlan K. 
Rating:
2.0

Customer did not leave a comment.

RAMZIISSA ABDULH B. 
Rating:
5.0

Excellent service and very friendly environment

ALAAS T. 
Rating:
5.0

Trouble with the location pick up after I booked the van via phone through the call Center. Received two separate invoices with the same booking number. Pick up time and location was wrong. Needed to phone and change the details. Smooth pickup and drop off after that

Donna P. 
Rating:
5.0

Customer did not leave a comment.

RAFIL A. 
Rating:
2.0

Service

jaykumar P. 
Rating:
5.0

Very friendly and professional service. I would definitely come back!

CAROLYNLOUISE A. 
Rating:
5.0

Excellent customer service!

Jennifer A. 
Rating:
3.0

The service provider was polite and courteous. The service provider did not circle the vehicle with me or confirm the km. The interior of the cab was rather dirty and thought it would've been cleaned prior to each use, especially during Covid-19. When I went to return after hours, the U-Haul page would not allow me to share my location even though my location services were on. I was unable to continue with the mobile drop off due to this. Luckily the shop owner was still there and unlocked the store door and I gave him the key. I was also surprised to notice that a $15 fee was added for coverage, despite me selecting in the initial page that I declined and knew I was responsible for the 25k USD vehicle. I would use your service again, just a little disappointed this time

Don D. 
Rating:
5.0

The

KWAME A. 
Rating:
4.0

Customer did not leave a comment.

Bruno L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Andason C. 
Rating:
5.0

Man in the mini mart was very very helpful and polite.

crystal G. 
Rating:
5.0

Customer did not leave a comment.

Darlene W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

All was good.

Yean S. 
Rating:
5.0

Guy was nice

Camila R. 
Rating:
1.0

I returned the truck after cleaning and i was charged for cleaning. This is so unfair.

SAHIL G. 
Rating:
5.0

Customer did not leave a comment.

Hamid B. 
Rating:
5.0

Customer did not leave a comment.

michal K. 
Rating:
5.0

all great

martin H. 
Rating:
5.0

Customer did not leave a comment.

charminkumar P. 
Rating:
4.0

Customer did not leave a comment.

Sethu S. 
Rating:
5.0

Customer did not leave a comment.

Waled A. 
Rating:
5.0

Customer did not leave a comment.

Maciej S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

Customer did not leave a comment.

Syd R. 
Rating:
5.0

Very good customer service! The back of the van (floor) was a bit dirty.

Nicole P. 
Rating:
1.0

The representative wrote more km than l did and cherged me estimated price instead of real usage, l was over charged $ 7.00 dollars.

andrej C. 
Rating:
5.0

Very great persons that attended to me, esp the jovial man who took the delivery details in the night. Very amiable.

Olasunkanmi B. 
Rating:
2.0

Provide vehicle that get decent mileage. We only drove 30 kms and it cost over 17.00 to fill the tank back to full. This was only a van not a big truck. Ridiculous.

David B. 
Rating:
1.0

The employee at this location who was renting the U-Haul van to me started by telling me that women are terrible drivers and men should be driving. He then tried to charge me for insurance even though I had already declined it. When I returned the van, the same employee accused me of not replacing the fuel used (I did, immediately prior to returning the van) and tried to charge me for fuel. I will not be returning to this location.

Kristen S. 
Rating:
5.0

Phenomenal service

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Hadi S. 
Rating:
5.0

Customer did not leave a comment.

nigil C. 
Rating:
5.0

Customer did not leave a comment.

tanveen D. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
1.0

The truck was disgusting and smelled like a horse, but I could have gotten over that had the woman at the store had any customer service skills at all. She was incapable of completing the order (my boyfriend had to get behind the counter with her to show her how to print - two separate times) and she was completely rude. She had him bring the dolly back inside but swung the door shut behind her so it slammed on his face when she knew he was behind him. The whole experience was really odd.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Customer did not leave a comment.

dalton M. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
4.0

Customer did not leave a comment.

Sonead D. 
Rating:
2.0

The gentleman who ran the store in the early morning was extremely courteous and a great person to deal with overall. However, when we returned the truck. there was a lady working instead and she was not as easy to work with. When we had left with the truck in the morning, we were told by the man working that when we return it, to make sure it is parked in the exact same place that we found it - and if the spot is unavailable, to just park it in front of the store. So, I did just that. I returned the truck earlier than discussed and it was parked directly in the spot that I had taken it from. When I walked in to the store to pay and return the keys, the lady refused to take the keys and assist me. My boyfriend and I informed the lady of what we were told earlier that morning. The lady continued to argue with us that we needed to return the truck to a completely different location that was on the other side of town. Feeling very frustrated as this has already taken up much of my time on my moving day, I finally left the store to return it to the other location she insisted that it needed to be returned to. When arriving at the other location, they asked me where I had rented the truck from, and informed me that I must return it back to where it came from. I then explained the situation to the associate, and him and his other co-workers were very helpful and wonderful in resolving the situation. However, I still had to pay for the extra mileage that it took to drive all the way to the other location just because one lady did not want to take the return. Which is more of an annoyance than anything. Other than this, the truck was quite clean and well maintained - super comfy and new so there are a lot of nice features! Would definitely rent and recommend U-Haul again, I just would not recommend that location.

Taylor O. 
No reviews have been submitted for this location.

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