Issue is that U-Haul forces the insurance program even tho it says it is optional. It’s not $20 a day, it’s actually $40 with your insurance requirement. Scam
stephen m
K&M Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Y3L7
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkRenting the U-Haul was a stressful and unpleasant experience. The interior of the uhaul was remarkably dirty; the rear held two socks left by a previous renter, while the front was heavily dusted. The seats were dusted too as soon as you sat you could see the dust in the air. The older man assisting us with the reservation was disrespectful and intrusive. He was difficult to deal with from the moment we arrived for our reservation, stating he could not help us there. He told my partner that the credit he uses must be under his name because of ‘double standards.’ He continued to offer sarcastic, cocky ‘jokes’ toward us. He also proceeded to ask questions about our background and brought up history from the 50s and was upset and yelled when we did not understand what he was referring to. He said that we wouldn’t be here without our history. He seems aggressive and unstable, making the overall experience terrible. He seriously needs help. Talking to customers that way is not okay.
Gurjot SThe store was closed for over 20 minutes because he said he had to pray. I respect other religions, but closing your location for more than 5 minutes at a time is too much.
josiah kThe app keep looping. The guy at the store checked us in. Would ask dumb and obvious questions and the answer was already in front of him. When we checked in the truck. He did some stuff on a computer then his smartphone then walked away and rung up a customer at a different station. We wait for about 30 seconds. Then I got annoyed and I was like ok guys cant that wait. We're still standing here. He said we were done. Then he got annoyed about how we talked him. He was clueless to see that just walking away and saying nothing was what provoked the annoyance.
leroy oThe K&M mini mart guy was really nice but his store needs a good cleaning. The van ran well no mechanical issues but I don't think it had been cleaned in a while
Ian T