(1) Any kind of written instruction ahead of time to expect the truck in a field with a lock box off of the road and no business or building would have been suuuuper helpful. There is a Uhaul sign, but it isn't illuminated. I picked up in the evening, couldn't see the sign, and was very confused on where to go. Lighting it would help a great deal. In addition, the app kept telling me I wasn't at the right address until I literally stood next to the truck. (2) There is no curb ramp. You should add one, as driving a 26' truck over a full curb at an angle (there's not enough space to take it straight on) was pretty nerve wracking as someone who doesn't often drive large vehicles. AT LEAST note that there isn't one in the written instructions ahead of time so the customer doesn't waste their time looking around for one and then just "hope this is what I'm supposed to do".
Brett C
Customer Reviews for K&P Welding
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was just an empty lot No building no nothing. When we called them they said they had moved. You would have thought with all the text stuff and when I said what time I wa bring back that would have be said. Pretty poor on Uhaul communication dept. Then they said to just put keys u set the seat and not lock it.
Kenneth CNothing. Everything was great
MICHAEL LWouldn't recommend because of my experience in Idaho.
Pat SVery nice and friendly staff
Richard FThis location was extremely handy for us. It was a weekend pickup using a mobile device which took extra time for me but worked through it.
Ernest BPeggy is so nice to work with. I will always use this u-Haul services.
Edward ONo need for improvement. Things are great just like they are. Very nice professional people, nice clean equipment, very prompt service. See no reason to change anything. Thank you very much.
ROBIN GThey charged me for an extra day even though I returned it an hour early…I was supposed to get $100 back and only received $41. The truck was returned clean, with less miles than allotted, full of fuel and returned an hour early. And was charged almost $300 for a rental that was supposed to be $169. Not thrilled.
Derek BThe agent (Peggy) who helped us was amazing! Very helpful and very accommodating.
Andrew RFor starters the fuel tank was not at half a tank as reported on the contract. Was below the half tank mark by about 4 gallons. While driving truck empty, was worse when loaded, truck pulled to the right, obvious alignment issue. Also both outside rear drive tires were at the wear bars on the tread. The inside of the cargo area was dirty and needed to be blown out with air and swept. Inside of the cab was however very clean, detailed, and no foul odors.
David SGreat service, super friendly
Zachary PRenting the unit was seamless. Peggy was helpful and easy to work with and she explained the contract and our obligations thoroughly. Pleasant experience.
Michael VLights didn’t work.
Jacob MThe truck ran flawlessly! Thank you
Gregory VJust a dirt field. Nobody there.
Jeff KWindows wre very dirty and head lights other than that low on fuel but very nice to talk with you.
pat sTruck ran great, Peggy was very helpful. Easy in and easy out. Two thumbs up and four stars
Matthew HStaff was friendly and on time. When checking out the vehicle everything was fine. Within 10 miles of leaving for destination the exhaust system developed a hole in the system making the noise level in the cab 95db and required us to keep windows open due to exhaust for fumes for a trip of 1000 miles.
Neal JPeggy was wonderful!
Elizbeth SVery helpful
Matthew EThey were good people that helped me with my checking in both trucks. They were very kind!
Terry FVery friendly great customer service highly recommended
Christina RGreat overall experience from beginning to end. Only thing I would say needs fix was is to make it easier to check in trucks after normal business hours. The site wasn't working for me and I had to call the business to let them know I couldn't check in the truck.
Merrilu LJust a lot to park the truck. It worked!
terry fDo not mistakenly buy any SUPPLIES from UHAUL! I did and if I drive 75 mile each way, 150 miles total I could return supplies at no cost and refunded. Cost of idumbs I purchased cost $147.18 and I returned them at $239.59. I was told that the you will refund the $147.18. I feel pretty SCAMMED. I will be sure to pass this on on social media and anywhere else I can.
Joseph BFantastic experience with this dealer.
Rob HK & P Welding reached out before I arrived to make sure that this rental experience was excellent and it was!
Mark OEvery thing went great and pulled good. The renting process went quick.
Steven BPoor lighting made it difficult to drop off in the dark there were holes in gravel lot full of water
Nathan VBest ever These folks treat the UHaul work as if it were their own, very personal responsive and considerate and punctual Role model for others
Michael FGreat Team These folks try really hard
Michael FNo office available. Called several times prior to drop off and no answer just an answering machine.
JOHN FIt might have been better had a rep. Been on site for the checkout, or at least instructed to be capable of hooking up the heavy tounge by ones self. I managed but someone less fit may not have been able to hitch up without assistance.
Alan WAlways friendly and very helpfull
Michael FNothing! They worked very hard to get the equipment we needed!
Lisa OVery easy to reserve, pickup, and drop off. Vehicle was exactly want we needed for a local move. The local provider made the experience very smooth. Thanks.
kevin sWonderful service
Glenn CEasy process t I drop off though I felt the key drop box seemed like it could easily be tampered with and that made me a smidge nervous!
AMBER ZVery Pleasant to deal with.
Michael FThere is no K and P Welding at 3301 Avenue I. Return address is a vacant lot with 4 ft x 8 ft sign stating something like "Avery motors is not a U-Haul dealer. Call ### #### for instructions " This Averys (not actual name) motors is a repair shop next to the vacant lot. It was obvious they were tired of renters knocking on their door to return u-hauls.I found a drop box to insert key and contract. I was very uncomfortable dropping the only document I had relating to the transaction. I expected someone to inspect the truck and read the odometer upon truck return. This is why I checked NA on two questions regarding friendly and helpful, above. Later, I wished I had found where the dealer was and driven there to receive the service I expected. I did take a picture of the odometer and the contract. I am glad I took pictures of vehicle damage as I picked up the truck. I lost some sleep over being charged for damages I did not cause. I always thought your company was of high quality. If I use your product again, I will be more careful and document each step.
ROCKY RGreat individual with excellent Service, Courteous & Friendly & Professional.
Sal BEverything was done over the phone . The trailer was not clean inside.
Shawn CEverything was great. Maybe start with a full tank of gas but otherwise everything was great!
Konni EThe fact that they don't have anybody present at the location really doesn't bother me. The trailer was where it was supposed to be as planned. Peggy asked that I call her when I get there and tell her which trailer I picked. I called and Peggy didn't answer the phone so I left her a voice message. She called me later, asked if I had the trailer, and made it sound like I had done something wrong. She said she didn't see a missed call or a voicemail so she insisted that I had not called her. At this point we were talking to each other and we could exchange pertinent information but she kept bringing up that she didn't believe that I had called her. I didn't see the point in arguing with her and trying to prove that I had called so we just took care of exchanging information. If you don't bother having an actual person working at your location you might expect that not everything will go exactly as planned.
JEFFREY DVery helpful. Friendly.
Steven PGreat staff!!
DEVIN FIt was great when I needed help.
Janet sVery accommodating and very friendly and helpful.
Candon EThe problem with my rental was in corporate office computers. It kept messing up my return location and sending me wrong email information.
LAURIE Ljust an empty unsecured lot with a telephone number to call when you drop off. I called the number but nobody answered. Left a message and asked for a call back confirming their receipt of my dropped off equipment. Never received a call back. Plenty of other Uhaul places in Scottsbluff that are attended and secure. Use them instead.
Travis H