Customer Reviews for K&P Welding
(U-Haul Neighborhood Dealer)

264 reviews

3420 Immigrant Trail Dr.   Scottsbluff, NE 69361

(308) 632-3095

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(308) 632-3095

3420 Immigrant Trail Dr.
Scottsbluff, NE 69361

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Efficient renting experience, will use again!

Kerrie T 
Rating:
5.0

It was perfect

Joe M 
Rating:
2.0

(1) Any kind of written instruction ahead of time to expect the truck in a field with a lock box off of the road and no business or building would have been suuuuper helpful. There is a Uhaul sign, but it isn't illuminated. I picked up in the evening, couldn't see the sign, and was very confused on where to go. Lighting it would help a great deal. In addition, the app kept telling me I wasn't at the right address until I literally stood next to the truck. (2) There is no curb ramp. You should add one, as driving a 26' truck over a full curb at an angle (there's not enough space to take it straight on) was pretty nerve wracking as someone who doesn't often drive large vehicles. AT LEAST note that there isn't one in the written instructions ahead of time so the customer doesn't waste their time looking around for one and then just "hope this is what I'm supposed to do".

Brett C 
Rating:
3.0

Customer did not leave a comment.

Richard W 
Rating:
2.0

Was just an empty lot No building no nothing. When we called them they said they had moved. You would have thought with all the text stuff and when I said what time I wa bring back that would have be said. Pretty poor on Uhaul communication dept. Then they said to just put keys u set the seat and not lock it.

Kenneth C 
Rating:
3.0

Customer did not leave a comment.

Marc B 
Rating:
5.0

Customer did not leave a comment.

ALEX T 
Rating:
4.0

Nothing. Everything was great

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Customer did not leave a comment.

Albert L 
Rating:
5.0

Wouldn't recommend because of my experience in Idaho.

Pat S 
Rating:
5.0

Customer did not leave a comment.

Nicole P 
Rating:
5.0

Very nice and friendly staff

Richard F 
Rating:
5.0

Customer did not leave a comment.

Trenton A 
Rating:
5.0

This location was extremely handy for us. It was a weekend pickup using a mobile device which took extra time for me but worked through it.

Ernest B 
Rating:
5.0

Peggy is so nice to work with. I will always use this u-Haul services.

Edward O 
Rating:
5.0

Customer did not leave a comment.

Rosalie L 
Rating:
5.0

No need for improvement. Things are great just like they are. Very nice professional people, nice clean equipment, very prompt service. See no reason to change anything. Thank you very much.

ROBIN G 
Rating:
4.0

Customer did not leave a comment.

Troy F 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
1.0

They charged me for an extra day even though I returned it an hour early…I was supposed to get $100 back and only received $41. The truck was returned clean, with less miles than allotted, full of fuel and returned an hour early. And was charged almost $300 for a rental that was supposed to be $169. Not thrilled.

Derek B 
Rating:
5.0

Customer did not leave a comment.

Glenn C 
Rating:
5.0

Customer did not leave a comment.

brandon h 
Rating:
5.0

Customer did not leave a comment.

Diane B 
Rating:
4.0

Customer did not leave a comment.

Troy M 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

The agent (Peggy) who helped us was amazing! Very helpful and very accommodating.

Andrew R 
Rating:
5.0

Customer did not leave a comment.

Lluvia O 
Rating:
4.0

Customer did not leave a comment.

Troy M 
Rating:
5.0

Customer did not leave a comment.

Lori M 
Rating:
4.0

Customer did not leave a comment.

MIke W 
Rating:
3.0

For starters the fuel tank was not at half a tank as reported on the contract. Was below the half tank mark by about 4 gallons. While driving truck empty, was worse when loaded, truck pulled to the right, obvious alignment issue. Also both outside rear drive tires were at the wear bars on the tread. The inside of the cargo area was dirty and needed to be blown out with air and swept. Inside of the cab was however very clean, detailed, and no foul odors.

David S 
Rating:
5.0

Customer did not leave a comment.

dave r 
Rating:
5.0

Great service, super friendly

Zachary P 
Rating:
5.0

Customer did not leave a comment.

LES E 
Rating:
5.0

Renting the unit was seamless. Peggy was helpful and easy to work with and she explained the contract and our obligations thoroughly. Pleasant experience.

Michael V 
Rating:
1.0

Lights didn’t work.

Jacob M 
Rating:
5.0

The truck ran flawlessly! Thank you

Gregory V 
Rating:
4.0

Customer did not leave a comment.

Dale B 
Rating:
3.0

Just a dirt field. Nobody there.

Jeff K 
Rating:
4.0

Windows wre very dirty and head lights other than that low on fuel but very nice to talk with you.

pat s 
Rating:
4.0

Truck ran great, Peggy was very helpful. Easy in and easy out. Two thumbs up and four stars

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Will B 
Rating:
5.0

Staff was friendly and on time. When checking out the vehicle everything was fine. Within 10 miles of leaving for destination the exhaust system developed a hole in the system making the noise level in the cab 95db and required us to keep windows open due to exhaust for fumes for a trip of 1000 miles.

Neal J 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Peggy was wonderful!

Elizbeth S 
Rating:
5.0

Very helpful

Matthew E 
Rating:
5.0

Customer did not leave a comment.

Tara L 
Rating:
5.0

They were good people that helped me with my checking in both trucks. They were very kind!

Terry F 
Rating:
5.0

Customer did not leave a comment.

Joshua H 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
4.0

Customer did not leave a comment.

Lamin C 
Rating:
5.0

Very friendly great customer service highly recommended

Christina R 
Rating:
4.0

Great overall experience from beginning to end. Only thing I would say needs fix was is to make it easier to check in trucks after normal business hours. The site wasn't working for me and I had to call the business to let them know I couldn't check in the truck.

Merrilu L 
Rating:
5.0

Customer did not leave a comment.

TERRY F 
Rating:
5.0

Just a lot to park the truck. It worked!

terry f 
Rating:
2.0

Do not mistakenly buy any SUPPLIES from UHAUL! I did and if I drive 75 mile each way, 150 miles total I could return supplies at no cost and refunded. Cost of idumbs I purchased cost $147.18 and I returned them at $239.59. I was told that the you will refund the $147.18. I feel pretty SCAMMED. I will be sure to pass this on on social media and anywhere else I can.

Joseph B 
Rating:
5.0

Fantastic experience with this dealer.

Rob H 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

K & P Welding reached out before I arrived to make sure that this rental experience was excellent and it was!

Mark O 
Rating:
5.0

Customer did not leave a comment.

Monte R 
Rating:
5.0

Customer did not leave a comment.

Astrid M 
Rating:
3.0

Customer did not leave a comment.

KELLY O 
Rating:
5.0

Every thing went great and pulled good. The renting process went quick.

Steven B 
Rating:
4.0

Customer did not leave a comment.

Sandra S 
Rating:
3.0

Poor lighting made it difficult to drop off in the dark there were holes in gravel lot full of water

Nathan V 
Rating:
5.0

Best ever These folks treat the UHaul work as if it were their own, very personal responsive and considerate and punctual Role model for others

Michael F 
Rating:
5.0

Customer did not leave a comment.

Jason T 
Rating:
5.0

Customer did not leave a comment.

Kent L 
Rating:
5.0

Great Team These folks try really hard

Michael F 
Rating:
5.0

Customer did not leave a comment.

Dennis U 
Rating:
3.0

No office available. Called several times prior to drop off and no answer just an answering machine.

JOHN F 
Rating:
4.0

Customer did not leave a comment.

Angela V 
Rating:
5.0

Customer did not leave a comment.

Monte S 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
3.0

It might have been better had a rep. Been on site for the checkout, or at least instructed to be capable of hooking up the heavy tounge by ones self. I managed but someone less fit may not have been able to hitch up without assistance.

Alan W 
Rating:
5.0

Always friendly and very helpfull

Michael F 
Rating:
5.0

Customer did not leave a comment.

QUINCY W 
Rating:
5.0

Customer did not leave a comment.

Danika F 
Rating:
5.0

Nothing! They worked very hard to get the equipment we needed!

Lisa O 
Rating:
4.0

Customer did not leave a comment.

Connie T 
Rating:
5.0

Customer did not leave a comment.

Sara C 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
5.0

Very easy to reserve, pickup, and drop off. Vehicle was exactly want we needed for a local move. The local provider made the experience very smooth. Thanks.

kevin s 
Rating:
5.0

Wonderful service

Glenn C 
Rating:
4.0

Easy process t I drop off though I felt the key drop box seemed like it could easily be tampered with and that made me a smidge nervous!

AMBER Z 
Rating:
4.0

Very Pleasant to deal with.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
4.0

There is no K and P Welding at 3301 Avenue I. Return address is a vacant lot with 4 ft x 8 ft sign stating something like "Avery motors is not a U-Haul dealer. Call ### #### for instructions " This Averys (not actual name) motors is a repair shop next to the vacant lot. It was obvious they were tired of renters knocking on their door to return u-hauls.I found a drop box to insert key and contract. I was very uncomfortable dropping the only document I had relating to the transaction. I expected someone to inspect the truck and read the odometer upon truck return. This is why I checked NA on two questions regarding friendly and helpful, above. Later, I wished I had found where the dealer was and driven there to receive the service I expected. I did take a picture of the odometer and the contract. I am glad I took pictures of vehicle damage as I picked up the truck. I lost some sleep over being charged for damages I did not cause. I always thought your company was of high quality. If I use your product again, I will be more careful and document each step.

ROCKY R 
Rating:
5.0

Great individual with excellent Service, Courteous & Friendly & Professional.

Sal B 
Rating:
5.0

Customer did not leave a comment.

Jamie D 
Rating:
2.0

Everything was done over the phone . The trailer was not clean inside.

Shawn C 
Rating:
5.0

Everything was great. Maybe start with a full tank of gas but otherwise everything was great!

Konni E 
Rating:
2.0

The fact that they don't have anybody present at the location really doesn't bother me. The trailer was where it was supposed to be as planned. Peggy asked that I call her when I get there and tell her which trailer I picked. I called and Peggy didn't answer the phone so I left her a voice message. She called me later, asked if I had the trailer, and made it sound like I had done something wrong. She said she didn't see a missed call or a voicemail so she insisted that I had not called her. At this point we were talking to each other and we could exchange pertinent information but she kept bringing up that she didn't believe that I had called her. I didn't see the point in arguing with her and trying to prove that I had called so we just took care of exchanging information. If you don't bother having an actual person working at your location you might expect that not everything will go exactly as planned.

JEFFREY D 
Rating:
5.0

Very helpful. Friendly.

Steven P 
Rating:
5.0

Great staff!!

DEVIN F 
Rating:
5.0

It was great when I needed help.

Janet s 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Very accommodating and very friendly and helpful.

Candon E 
No reviews have been submitted for this location.

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