Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)

906 reviews

6451 VT 12 S   Berlin, VT 05602

(802) 223-2014

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(802) 223-2014

6451 VT 12 S
Berlin, VT 05602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The dude is totally awesome, I highly recommend this location!

David K. 
Rating:
4.0

The wiring for the trailer plug on the uhaul itself was wired wrong. This issue blew the fuse on our vehicle, then making the turn signals inoperable for the duration of time we used the trailer.

Alexandra J. 
Rating:
4.0

Customer did not leave a comment.

Tabitha G. 
Rating:
5.0

When a reservation is made at a specific location do not robotically reassign it to another location, this was done to me, the location was 35 miles out of my way. I personally chose were I wanted the pick. The second location was holding a truck I had no intention of using. Why do you do this? This is very confusing to customers. No fault on the rental agent his order was entered correctly.

Natalie C. 
Rating:
5.0

Customer did not leave a comment.

Morgan C. 
Rating:
1.0

The change in location was very inconvenient and caused a lot of added stress to the move.

Kathryn D. 
Rating:
3.0

Drop off was done by phone, location seemed fine.

Rachel S. 
Rating:
1.0

this place sucked, and the guy was rude and unfriendly. because of him, I will never use U-Haul again, and will warn my friends and colleagues away as well. I will take every opportunity to tell every single person I meet what a horrible experience I had with him.

Miriam B. 
Rating:
3.0

This was the only location where we could get a 26' truck, which we had reserved but were informed was unavailable the day before we intended to move. The representative offered us the option to drive to this location to get the truck (nearly an hour away) and said U-Haul would add one day and 80 miles to our existing reservation. We received the extra day, but no mileage extension (despite the fact that this new location added over 60 miles to the distance we needed to drive the truck) and we were then billed for the mileage over the original reservation. U-Haul has thus far not responded to any of our communications to resolve this concern, so we would encourage prospective customers to be wary of booking trucks as there is no guarantee that you will receive what you need, and may be charged extra despite being personally inconvenienced.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

all was goood everything was ready no troubles

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Nice dog

Vincent Y. 
Rating:
1.0

Go out of business!

Charlie M. 
Rating:
3.0

Customer did not leave a comment.

Lanna J. 
Rating:
5.0

The van used 2 gallons of fuel in less than 10 miles is the only issue with the whole price of rent of the van....other then that it's a great deal 23 hours and 42 dollars got the small move done with time to spare. Jim is always great to work with and really nice and pleasant person. Thank you U-Haul saved my but again...price of fuel is the only bad part.

Ed W. 
Rating:
3.0

Customer did not leave a comment.

Milo P. 
Rating:
4.0

Owner was friendly and helpful. I wish charges were listed up front. Being on a tight budget at this time, it would have helped.

Jeff W. 
Rating:
3.0

Make it clear how to pick up a truck. I arrived and the website wouldn't let me upload the required pictures. I found that there was wifi and tried that, but then I discovered that someone was working there and could just help me. It was all very unclear.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Claire B. 
Rating:
1.0

They over charged me, and charged me for an extra day despite returning it on time, and also charged me $96 in damages and when I call to ask about these charges they hang up the phone.

Aleta K. 
Rating:
5.0

Location and staff were awesome! Super friendly and helpful My issue is with the online reservation system. If I needed additional verification it should have been when/after I made the reservation not when I was trying to pick up the truck! This caused a significant delay and several restarts on the app

Samuel B. 
Rating:
5.0

Was dropped off by a third party with no problems.

D K. 
Rating:
5.0

Best U-Haul location in the country. Always courteous and helpful. Friendly and nice to visit.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Pick up location was very helpful and had the sweetest four legged little helper.

Timothey T. 
Rating:
1.0

Tell them to go to Budget.

steve H. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
4.0

If possible turn in vehicle during working hours, the web check in is useless

Stephen L. 
Rating:
4.0

Good location

Erik O. 
Rating:
5.0

Customer did not leave a comment.

Monte C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
3.0

Truck smelled of old cigarette smoke. Also, truck was not full of gas when I pick it up. Left more gas in than I need needed to. That cost me money!

michael W. 
Rating:
4.0

Customer did not leave a comment.

Conrad L. 
Rating:
5.0

Friendly and competent service. Easy transaction. Good $ value.

FREDERICK P. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

I was very pleased with the service at this uhaul location. I was able to pick up my equipment with ease. The van was clean and gas tank was full. I had no issues. Owner is super nice and overall it was an easy experience; a nice thing when you're trying to manage a move. I had a poor experience at the Burlington location and was about to swear off uhaul but this one was worth it for sure.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Vance G. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Unfortunately, the automated reservation & return processes were painful. No sooner than I'd reserved the 10' truck on line, then I was called - and told that only a 9' van was available (and that the nearest available 10' truck was 30 miles away!!). But when I picked up & returned the 9' van, there in the parking lot sat a 10' truck - unused all day!!! Then, after I returned the van, I tried to document my return using my phone - but couldn't seem to access it with the information that was asked for (& I had provided!). I tried again when I got home on my computer, and still couldn't get in!! All that effort and aggravation and I'll still get charged $20 because I didn't get through. How annoying!! I'm very disappointed!!!!!!

william E. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

We signed up for the phone check-in, because we figured we'd be arriving at the site after they closed at noon, which turned out to be true. As we sat in the parking lot, wrestling with the electronic checkin (which was horrible, confusing, and asked for information we were not warned we'd need!), the owner noticed we'd been sitting there for 20-30 minutes, and came out and offered to check us in even though he was closed! This went quickly and smoothly, and he was extremely friendly about it all. The return was also a breeze, and the assistant we dealt with then was also really nice and pleasant to deal with.

Erik M. 
Rating:
5.0

Drop off was easy as could be. Thanks for a positive experience!!

Bobbi S. 
Rating:
5.0

A++++++

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Rita G. 
Rating:
5.0

Thanks!

Rik D. 
Rating:
5.0

Nothing. I like working with Jim and he's always helpful

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Top notch, local U-Haul business. Friendly, helpful, good people.

Kaitlin S. 
Rating:
5.0

Jim at K&R was great. Understood the reservation issue and was very helpful.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

richmond H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Mr. Garrow, I didn't say it would be back in an hour. I said I had been delayed by weather in New York and it would take me longer than the time allotted to return the truck and wondered if the company could provide some flexibility. Had I been attempting to abuse the terms of the contract by continuing to drive the truck and/or had I deprived the company of income from the use of the truck by someone else I would appreciate your unwillingness to grant me some understanding. I drove the truck 3 miles from the dropoff point to do the unloading and there was clearly no one waiting to use the truck. You are charging me $78 for a few extra hours of having the truck sitting almost within sight of the dropoff point, charged me extra insurance and charged me extra for returning the tow dolly on time. I would also point out that when I was leaving Hendersonville I discovered a taillight not working on the dolly and was delayed while a repair was made, when that should have been inspected prior to giving me the equipment. The price was outrageous to begin with and the way I was treated will most certainly cause me to think better of the decision to do business with Uhaul in the future. I will be making an official complaint to the company about how you handled this situation and use every opportunity that presents itself to share my experience with others contemplating decisions about moving equipment. Greed should never be rewarded. Scott Fillingham

Scott F. 
Rating:
5.0

I wasn't able to use the app to return the truck because of bad cell service, but the staff at this location were awesome.

Dylan B. 
Rating:
4.0

The truck had not been swept out but was otherwise in good shape.

RICHARD M. 
Rating:
5.0

Clean and reliable equipment on short notice from a very helpful dealer with K9 helper.

James L. 
Rating:
5.0

This was my first time using uhaul but it will not be my last. I am so happy with how easy the entire experience was. From pick up to drop off we could not have been more satisfied.

Mary G. 
Rating:
4.0

I dropped off the truck on a Monday morning at 7:30 but it was not checked in for over 2 days.

Scott W. 
Rating:
5.0

Jim Landrum, the manager there, was fabulous! Very very helpful. Top rates to him.

Jim T. 
Rating:
5.0

Very helpful manager

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Phil G. 
Rating:
3.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Garett D. 
Rating:
5.0

Customer did not leave a comment.

Aidan M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Because I didn't verify mileage and fuel levels, I ended up having to pay to fill the tank to 3/4 full, when it started at 1/4 full. This was my fault as I didn't verify, but the site owner/operator should have known the actual fuel levels and mileage. Other than that, the experience was fine, though slow in the office during closure of the contract. I do have a picture of the fuel levels, taken at the time of pickup, but I didn't pay that much attention.

Marty T. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

Everything was perfect. Jim was incredibly helpful and friendly. Thank you!

Edmar M. 
Rating:
3.0

Personnel very friendly and helpful. The driveway was a sheet of ice! No Sanding! A customer in a truck almost slid into us on our way out. We were instructed not to exit on the side with the hill because we wouldn't make it up the slope.

Devon C. 
Rating:
4.0

Have a less slippery parking lot! Otherwise, we enjoy renting from K&R. Oh, and the van was clean and worked well, but previous users had left several pieces of trash in the cab.

Carl Q. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
3.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Owner was very courteous and helpful! He went out of his way to accommodate us. Much appreciated!

Lynne H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

The very friendly representative and his devoted shop assistant were easy to work with. I received good advice for using the mobile app as well.

Virginia T. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Tymmy S. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

I was sent to K&R after my scheduled return location in Barre was closed due to COVID quarantine. I explained the situation and the person accepted the equipment return. Apparently the equipment did not get properly checked in because I received a call three days later asking when I would return the equipment. I would say this location was helpful, but perhaps not efficient in logging in returns. These are strange times, and this was an odd situation.

DAVIDALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

Kira B. 
Rating:
3.0

The location was on a dirt road and very worn down. We were supposed to have pickup on the the mobile app overnight, but they didn't leave the key behind so I was not able to pickup the truck until late which postponed our movers in the morning.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Randi H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Very friendly and helpful, and the office dog was a GREAT addition!!!

Hailee M. 
Rating:
5.0

Very nice, very helpful

Dennis D. 
Rating:
5.0

Wonderful customer service! Even had the truck running for me when I picked it up! Couldn't be happier with the service and will recommend! -Lindsay

Lindsay H. 
Rating:
3.0

Customer did not leave a comment.

marvin M. 
Rating:
3.0

I drove an hour out of the way in a snow storm to be told I had to drive to a different Uhaul than where I had reserved it...

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

This was a very good rental experience.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
No reviews have been submitted for this location.

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