Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)

698 reviews

6451 VT 12 S   Berlin, VT 05602

(802) 223-2014

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(802) 223-2014

6451 VT 12 S
Berlin, VT 05602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The available WiFi is not secured, and so I couldn't access the Uhaul site. It was difficult then to get location services to work. We were unable to do the transaction no-contact, which was disappointing. I was given the wrong vehicle at first, and when I got the right one, I had to clean a lot of snow off it myself. While I cleaned it, I put the key on the front seat and closed the door, which automatically locked. The office did not have a copy of the key! Who doesn't have a second key? The associate was kind and patient, and did his best under the circumstances. He gave me another vehicle. I was able to return it via my smart phone, but the process seems unnecessarily complicated.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

When a reserved item with Uhaul is requested, and the location for the item is not available, offer a similar rental if available at the location requested instead of immediately transferring the reservation to a different location. Offer AAA and or AARP discounts, or a discount on mileage cost for overnight rentals That is over 50 miles. Uhauls $19.95 per day advertisement is completely Misleading, when costs incurred for larger mileage amounts, and required Insurance, can lead the rental costs up to, and over $140. Not including the replacement costs for gas. Your $19.95 a day, turned into $210! I only “Physically” used the vehicle for 3 Hours! No, I am NOT a happy customer, and will not be using Uhaul again.

Wendy R. 
Rating:
5.0

Service was very good, can't think of anything to improve it.

Jeremie D. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Trailer was super dirty - pickup location was excellent. Owner met there after hours to accommodate me. Amazing customer service.

Tristin F. 
Rating:
5.0

the fella was great , polite , helpful. I would rent from him again if I need some thing.

Randall S. 
Rating:
5.0

No problems and promptly received the online receipt. Thank you

DAVID F. 
Rating:
5.0

I don't think there are any improvements that could be made to make the process better than it already is. A+++

Johnny E. 
Rating:
5.0

Owner is great!

Christopher H. 
Rating:
5.0

Maybe just make sure the windshield wash is full to start other then that it was a great business transaction.

Royce L. 
Rating:
5.0

I called 30minutes before I needed a trailer, and they had what I needed, got me in and hooked up right away.

ERIC W. 
Rating:
5.0

Outstanding service every time , Jim is great !!!

David P. 
Rating:
5.0

Nothing all was great

Ernest L. 
Rating:
2.0

Customer did not leave a comment.

Evan F. 
Rating:
5.0

Excellent customer service

Jean S. 
Rating:
5.0

Mr. Landrum is always a pleasure to deal with and the flexibility on the return was very helpful.

Kevin C. 
Rating:
5.0

We've used this location before- highly recommend!

William S. 
Rating:
5.0

Everything went very smooth

Todd W. 
Rating:
4.0

Jim is a nice guy. Always a easy drop off. Convenient location to get to

CRAIG M. 
Rating:
4.0

Customer did not leave a comment.

Adolf S. 
Rating:
5.0

Customer did not leave a comment.

Bizhan Y. 
Rating:
4.0

They should clean the snow off their vehicles. Every time I came to a stop, a big chunk of ice would come sliding off. Surprised I didn't break windshield

Todd W. 
Rating:
5.0

Superb service

James L. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Seras R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Amazing customer service!

Seras R. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Everything worked out great

Todd W. 
Rating:
5.0

Knowledgeable and efficient

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Customer did not leave a comment.

Vishal P. 
Rating:
5.0

Customer did not leave a comment.

Seras R. 
Rating:
5.0

3rd time I've used this location recently. Your sales manager there is outstanding. Friendly and always preps equipment in advance. Please pass along my thanks

Curtis F. 
Rating:
4.0

we had a specific pick up time at a slow quiet location. They did not brush the snow off the vehicle until after we finished the paperwork. Please understand the attendant was very friendly and professional. Also, I'm still confused how to check in on line We tried to do this and were told that can't be done until in the parking lot? Another rep told us we could do this an hour in advance. We had a very long day and did not want to spend 45 minutes to an hour checking in.

Kent A. 
Rating:
4.0

Customer did not leave a comment.

Colby C. 
Rating:
5.0

Give Cody another treat! What a nice dog, and a nice owner.

Nasia D. 
Rating:
5.0

No one there at 1:30 PM to assist with drop off. Parking lot tiny and made worse by recent snow storm

David P. 
Rating:
5.0

Customer did not leave a comment.

Luna F. 
Rating:
5.0

Jim is great his trucks are clean and ready to go. He is the most understanding rental agent I have come across always pleasant and smiling.

Natalie C. 
Rating:
4.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Fantastic help. Had the trailer ready for me to go, a trailer hitch and then hooked me up so I could get done what I needed to do. Highly recommend Jim-- he's my go to guy for moving anything.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Nothing at the moment. Jim was great and has been the handful of times we rented a truck at this location. Keep up the great work. Thanks!

Thomas H. 
Rating:
5.0

Very together operation.

James H. 
Rating:
5.0

James is a very sweet man made the process easy. Thank you very much.

Marion N. 
Rating:
3.0

The location was closed when I dropped off the trailer and it was very hard to get it off the hitch alone. Uhaul should have stands with jacks at the locations or the flip down legs for trailers to make it easier to remove alone or take off your vehicle during the move.

Alexandria S. 
Rating:
3.0

Dog Hair all over both Seats

Adolf S. 
Rating:
3.0

Customer did not leave a comment.

Dana D. 
Rating:
5.0

Owner / Operator was knowledgeable, friendly and helpful.

Christopher B. 
Rating:
5.0

No need to do anything. This location is always the best! 👍 🙂

Edward N. 
Rating:
3.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

Gentlemen that ownes/runs the location was extremely helpful hooking up the trailer and assuring all lights operated with my vehicle.

Paul Z. 
Rating:
4.0

Very friendly gentleman at the counter.

Cherian V. 
Rating:
5.0

Great customer and very friendly.

Austin I. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
5.0

The service rep was friendly and efficient. Very nice person!

Eleanor P. 
Rating:
3.0

The area was under construction and it had just rained and there was mud everywhere and almost got stuck driving on their road. Office is not very attractive

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Beverlee C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Gentlemen at the rental place was very friendly and provide great service.

Austin I. 
Rating:
3.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

Customer did not leave a comment.

Carl Q. 
Rating:
4.0

Uhaul initially booked our pick up at Auto Buy in East Montpelier, Vermont. The owner canceled on us at the very last minute! Fortunately we were able to re-book at K&R, and they were very responsive and professional. We were extremely unhappy with Auto Buy and will never book with them again.

James P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
3.0

Customer did not leave a comment.

Isabel V. 
Rating:
4.0

Customer did not leave a comment.

LES C. 
Rating:
1.0

Trailer had bald tires and the owner took a trailer from another customer who was picking it up and rented it to us. The delay made us 3 hours late for the day and added several hundred miles of additional driving to the day.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Erick T. 
Rating:
5.0

I wouldn't change a thing!⁰

Bonita C. 
Rating:
3.0

my sister dropped it off so i have no information on the drop off site.

justine M. 
Rating:
5.0

I hadn't realized I needed the odometer reading before doing the online check out so I'd already returned the keys and locked the cab. It would be helpful to let renters know that they need that info to complete the check out themselves--so don't return the keys until AFTER you've done the mobile/online checkout process! Thank you.

Sophia V. 
Rating:
2.0

Cab was clearly not cleaned. (And likely not disinfected). The owner of this establishment is creepy. Poor communication skills, off leash dog that barks at customers, filthy and disorganized shop area, no solid internet access for remote access check in or check out. If I had other options, I would have gone elsewhere.

Gretchen D. 
Rating:
5.0

Customer did not leave a comment.

NORRIS H. 
Rating:
5.0

James is extremely professional and easy to work with. He make it fast and comfortable to rent and drop off.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Jim was great at the pick-up location. Courteous and informative. The scheduling was seamless and very helpful.

Janet K. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

No one wad there to check in my rental, but plenty of parking.

KEITHJ A. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
5.0

The cab was dirty with mud and road dirt both on the floor and dash significantly dusty. I'm not a prude but I didn't feel as it was my place to clean up after slobs.

Terrence Y. 
Rating:
4.0

When the gas miles is just a little bit off charging the customers just it's right, after paying for the truck and rental along with insurance.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Kylee D. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Super nice, super friendly, I have always loved coming to this location after a long drive. Nice to see a smile!

Michael O. 
Rating:
5.0

James cares about his customers, his fleet, and his customers experience. Thank you!

Robert W. 
No reviews have been submitted for this location.

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