The dashboard showed the front right tire being flat, and the truck smelled like cigarettes....Jorge R.
Customer Reviews for K&X Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeremiah A.
These people behave as if they are still in communist China let alone their poor language skills. Had to explain simple things four times and they still don't get it. Those two who were there on Sunday: one male wearing a hat in his 40s and a woman in her 40s as well with lots of pimples were the worst professional we have dealt in over a decadeSteve C.
Filthy vehicle with windows you cannot see thru, I asked them to clean them and they laughed at me, saying not their problem. Tried to sneak 6 blankets into truck so I would have to pay for them later. They couldn't even give me a copy of the contract. They tried to send via email but even that was ridiculous. Worst place ever to rent a U-Haul.THOMAS K.
Customer did not leave a comment.lei P.
If the customer pays the gas bill directly after using the vehicle, it is better not to go to the gas station.xin Z.
Customer did not leave a comment.jose C.
Customer did not leave a comment.JOSE L N.
can you ask to wash the van? i used it two weekends in a row, and i noticed it has not been washed, i tried to wipe down the windows for safety,jose N.
Customer did not leave a comment.April L.
Customer did not leave a comment.Raul D.
Good. A+++Chao J.
Customer did not leave a comment.Cindy C.
Customer did not leave a comment.Lorraine Y.
The mobile pick up process will need to be improved. Took 30mins to check-in. The app and the website itself was quite faulty, 1st step was asked to take a head shot. 4 tries later, the pic uploaded. Returning the truck, I had to take a pic of the dash board 5 times for the picture to officially uploaded.Raymond T.
Customer did not leave a comment.allen W.
Customer did not leave a comment.peng W.
Customer did not leave a comment.Aileen C.
Customer did not leave a comment.Antonio C.
Cathy was very nice and polite knew what she was doing.EDWARD L.
Customer did not leave a comment.YAXING J.
Customer did not leave a comment.MIN Z.
Excellent serviceJEFFEREY Z.
very satisfied.Thanks!LILIAN LIYAN F.