Customer Reviews for Karam Storage & Event Center
(U-Haul Neighborhood Dealer)

92 reviews

3316 Church St   Galveston, TX 77550

(409) 877-4467

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(409) 877-4467

3316 Church St
Galveston, TX 77550

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. U-Haul was an excellent experience

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

anita H. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
2.0

The inside of the moving truck was dirty with animal hair and food. the odor was bad enough that I had to drive with the windows down.

Saban R. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Hud H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

They made the pick up and drop off easy.

Eleanor M. 
Rating:
5.0

Fast courteous service

CLYDE D. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

No concerns. Christine was helpful.

Dong L. 
Rating:
5.0

The associate that helped me was helping another customer but was gracious enough to notice that I was just returning a truck. She invited me to just leave the key with her and that they would text me if there were any issues. Great customer service!

Luther E. 
Rating:
5.0

She was friendly and helpful!!!

GLENDA V. 
Rating:
5.0

Customer did not leave a comment.

LARA T. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
1.0

Odometer reading was incorrect. I took pictures of the odometer for corrections Gas Guage reading was incorrect; I drove the truck 1 mile and was I informed I owed $8.00 in fuel. It was corrected I was charged $43.00 in trip insurance I did not request or authorize. When I brought to your attention I was told I had to pay it then dispute it. Unbelievable. Sadly, I am also a storage rental customer of yours spending in excess of over $400.00 a month in rental fees and this is how I am treated. I have not written a negative review in over 10 years, but today's experience and the way it was responded to and treated was absolutely ridiculous. I think the the very first and foremost thing you can do as a local company is to teach your employees to STOP AND LISTEN TO THE CUSTOMER. I will not elaborate here, but am more than willing to to discuss at a later time.

JOELLYN M. 
Rating:
5.0

Customer did not leave a comment.

CASIANO C. 
Rating:
5.0

Customer did not leave a comment.

KIFFERIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA W. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

DRUSILLA M. 
Rating:
5.0

One of the easiest uhaul experiences ever and uhaul rep was very respectful and timely. Nice place to do business with and we will be back in future. Keep up the good work we appreciate it.

Jody A. 
Rating:
5.0

Customer service was on point she was very nice and friendly and respectful too us I would come back again and recommend too my friends and family

ISAH B. 
Rating:
4.0

Customer did not leave a comment.

Raine L. 
Rating:
3.0

It was not entirely clear where we should park the truck. There were n other U-Haul trucks or trailers in sight. Wasn't sure it was really the right location. But the app seemed to accept that it was. Process took a little time but was not hard, and all the steps were understandable as to why they were there. I was disappointed that I brought the truck back full when it was NOT full when I picked it up but still got charged for 11 extra miles. The extra gas was way more than the extra mileage. Just seemed very petty.

Bonnie L. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
1.0

I was charged twice!! I now hate u-haul! I have used u-haul services many times in the past, but this time was horrible!!

Justin G. 
Rating:
5.0

Everything went smoothly and I had a Great Customer experience!

SHERI LYNN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Kristin Q. 
Rating:
3.0

Customer did not leave a comment.

Akachukwu E. 
Rating:
5.0

Customer did not leave a comment.

VARNA T. 
Rating:
5.0

Customer did not leave a comment.

Paulo A. 
Rating:
4.0

Attendant was very helpful when we had online problems, however the truck had not been swept clean. The truck was very smooth and easy to maneuver

Hector A. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA A. 
Rating:
5.0

The staff at this location (Christine) went above and beyond to help me with my Uhaul pick up. I didn't reserve moving equipment, but she took the time to help me add on to my reservation. She displayed EXCELLENT customer service. I observed her interaction with customers on the phone and she was nothing short of amazing!

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

The truck I reserved wasn't available but Christine worked hard to get me a different one. She was awesome!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ANNA A. 
Rating:
4.0

Have the vehicle parked near the entrance when possible. Although there were several open spaces near the entrance and the paved lot; the one reserved for me was parked the farthest on the gravel lot.

FRANCES G. 
Rating:
5.0

I was able to just drop my key and leave right away. We called the day before and they agreed to take the truck. Thank you.

TABITHA B. 
Rating:
5.0

Customer did not leave a comment.

LOGAN C. 
Rating:
4.0

Very personable. Came out to meet me and said she would get things checked in right away, which she did.

GARY Q. 
Rating:
4.0

I'd make the bet that post virus it's totally fine - could have used a bit of signage for now and a key box outside.

DARRELL S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
2.0

Customer did not leave a comment.

Margret W. 
Rating:
4.0

Easy pick-up and Friendly associate

Baki G. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

N/A

Vanessa K. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Very professional & efficient. The truck was very clean and the overall rental process was smooth! The music was cool too!!!

Sharon L. 
Rating:
5.0

They were ready for us. We received excellent service!

Jon S. 
Rating:
3.0

When I got the U-Haul, I opened the cargo area and it had not been cleaned. There was busted glass everywhere and trash. My rental dolly or furniture pads were not in the truck. I had to go in the office and request it cleaned and request my rental items.

DANIEL S. 
Rating:
5.0

I didn't notice a need for improvement. The facility took clear steps to protect customers and employees from Covid 19. The representative Christine? Was very helpful during my call to the store. I was extremely stressed and she was quick and informative. Thank you.

Danielle E. 
Rating:
5.0

I have no complaints

Margaret W. 
Rating:
3.0

The Uhaul drop off/pick up area needs to be clearly marked and due to construction, there was not easy access to drop off the trailer. The drop off location wasn't the same as our email and planned drop off so the lady had to call to get it fixed for us. It took about 30 min. to drop off and get paperwork finalized.

Melissa B. 
Rating:
1.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Was great experience. Fast and quick rental no problems. Would highly recommend this place.

Michelle H. 
Rating:
3.0

Customer did not leave a comment.

Luisa M. 
Rating:
4.0

Very limited inventory of available trucks and trailers; service was excellent, facility was very well kept and clean, parking was somewhat cramped and inaccessible,

David F. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Corina T. 
Rating:
5.0

Customer did not leave a comment.

Blake P. 
Rating:
5.0

The property manager, Christine Black, was outstanding--professional, eager to be helpful, knowledgeable, polite and friendly. You really found a good one here. My suggestion: give her a raise.

John R. 
Rating:
5.0

Trailer lights did not work

george P. 
Rating:
5.0

Pay the lady at the desk more??she was really nice and helpful. She took time to calculate miles verse flat rate,so I would get the best bang for my bucks. (In this case) Miles bought smiles to my wallet.

Christopher W. 
Rating:
5.0

Was very happy with the service your sales rep gave me

derlis S. 
Rating:
4.0

Customer did not leave a comment.

leslie W. 
Rating:
5.0

Customer did not leave a comment.

Douglas G S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Need better signage. Drove right by and missed the location. Employee who checked us in is to be commended. She got completely soaked in a hard rain checking us in. Need to issue company rain coats or umbrellas. We didn't go inside the facility.

Blake P. 
Rating:
5.0

Customer did not leave a comment.

Nassim J. 
Rating:
4.0

front end alignment needed ,, steering wheel askew... and only 1/4 filled at pick up

Robert M. 
Rating:
5.0

Christine was the Uhaul agent who assisted me when I arrived. She was exceptionally helpful and professional.

Paul K. 
Rating:
1.0

Too many things to write you can call me

George R. 
Rating:
3.0

Customer did not leave a comment.

Allison H. 
Rating:
4.0

Customer did not leave a comment.

Vincent F. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The location was great. However, this was the worst pulling trailer I've ever towed. It felt like the brakes kept engaging - the trailer was tugging on my truck, which resulted in a VERY bumpy ride.

Tod H. 
Rating:
3.0

Don't tell a customer "We're all at lunch until 2:00" when he arrives at 1:30.

William F P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert D. 
Rating:
2.0

The trailer I had a contract on did not have functional lights. I got a smaller trailer for the same amount (?) and had to return it within 17 hours (?). I thought that rental was 24 hours! Not good for uhaul, but only person working did the best that she could with inadequate equipment. The smaller trailer was too small. Had to do extra trips with my personal car!

Constance M. 
Rating:
5.0

Customer did not leave a comment.

SHANE A. 
Rating:
5.0

Even though I returned the truck with an extra 1/4 tank, they had the audacity to charge me for a measly 19 extra mile for $8.00. I think this is not a way to treat a customer especially when they're going to profit from the extra gas. I do not blame the drop off location,but the company policy.

Mario B. 
Rating:
3.0

The vehicle was dirty. I took it to my location and loaded it up that evening. When I got into it the next morning to start my drive from TX to CA is when I noticed that it did not have a center console. It was too late to return it because it was already loaded. The vehicle's air conditioner was not working properly and I sweated my ass off on a 1600 mile drive through Texas and Arizona. There was also no cruise control. Equipment was incredibly sub par for the price I paid and the distance I had to drive. I liked the people I picked it up from and they were incredibly friendly but the equipment was terrible. No cup holders due to no console, bad A/C and no cruise control. Made it a very hard trip! I will not rent from UHaul in the future due to these conditions!

Christene M. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Glenda V. 
No reviews have been submitted for this location.

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