Customer Reviews for Karans International Distributors Ltd
(U-Haul Neighborhood Dealer)

Rating:

4.0

The numbered lock was not easy to open.

Rating:

3.0

Did not have an interaction with staff. Used secure drop off.

Rating:

5.0

I only use this location! Rayna provides quick and easy pickup and is very punctual and intelligent. I will recommend her location to everyone!

Rating:

2.0

I had to wait 2 1/2 hours for the business to open up because the Truck I rented was behind another vehicle. The most frustrating move I have done. I will not be recommending U Haul to anyone I know

Rating:

5.0

Kayran and her location are excellent in communication and service.

Rating:

5.0

everything was perfect , Whenever i need a u-haul this location will be the prority.

Rating:

5.0

Customer service person was friendly and helpful. The process was quick and easy. 😊

Rating:

1.0

Charges to much and i fill fuel more when i pickup cargo van but they didn’t give me fuel credit

Rating:

5.0

Everything was good. We were happy with the service.

Rating:

5.0

Wonderful service from Rayna

Rating:

3.0

Location was ok, the person there tried to help me to the best of his ability. OK location

Rating:

4.0

I made a last minute reservation the night before and got there during posted opening hours to find the place closed. Called the number posted on door and did not get any response. Eventually after about 20 minutes finally got through to Rayna who helped smooth out the check-in process and we were finally on our way with the truck. Returning was pretty painless. Slightly nerve wracking experience in beginning but everything worked out

Rating:

5.0

There were dirty dishes and garbage left in the cab of the truck. Yuck! But the guys working at the location were friendly and helpful. Thanks!

Rating:

5.0

Excellent support from the owner. Great service and price.

Rating:

5.0

Rayna was amazing! She set everything up so pick up was very fast and easy!

Rating:

5.0

The best u haul in Surrey

Rating:

5.0

Very helpful but our truck started leaking from rhe roof and our clothes and sofa got wet. Somehow water got inside from the top of the truck and our sofa and clothes got damaged along with a couple of other items

Rating:

5.0

Only one thing is missing: It should be informed to the customer days ago if the equipment is not available. Other than that l really loved and it was incredibly easy to rent a truck. Customer service was on top!

Rating:

4.0

The staff very cooperative easy pickup drop

Rating:

5.0

Rayna was excellent at ensuring my experience was trouble-free. Thank you Rayna!!

Rating:

5.0

Rayna went out of her way to make sure that my U-Haul booking experience Went very smoothly. When an emergency came up, and I could not return the U-Haul in time, she made sure she went an extra mile to extend my rental without causing any hassle to me. I appreciate this booking experience and would recommend it for anybody looking for a smooth and hassle free move.

Rating:

5.0

Rayna is a rock star. She totally went beyond. She was soo sweet and helpful. We are moving to the 100 mile house area and if we have use u-haul again we hope we can get Rayna to help us again.

Rating:

3.0

Can you please send me my deposit back as soon as possible Gouri Vij

Rating:

4.0

Some info ahead of time telling me about picking up the truck when no one is there

Rating:

5.0

Great customer service, friendly and going beyond to assist!

Rating:

5.0

Was a very easy and awesome experiance, save my day for sure. Gladly recomend to anyone. Cheers

Rating:

4.0

Employee should always be present during working hours.

Rating:

5.0

You can't get any thing better than this on rentals Perfect on everything made my day thanks to Rayna and Amanda

Rating:

5.0

Thank you so much Everything were very good

Rating:

5.0

Got a wonderful service from Rayan. Thank you so much

Rating:

5.0

People were great.

Rating:

5.0

Rayna was very courteous and very competent

Rating:

4.0

To me up to good level and very friendly person on time Rayna is very kind and polite person.

Rating:

5.0

Thank you for making my moving easy and affordable. I received great customer service by provider, Rayna. Because of her I was able to sign in/out easily. Moreover, she was available for any questions I had in between my moving. Recommending all to use this facility for future pickup/ moving.

Rating:

1.0

The appointment was 4, but sent me message that they will delay which is OK, BUT around 4.20 one mover only arrived and told me the other mover on his way, and he started to unload boxes that doesn't need another hand, but off course he was taking a lot of time, meanwhile he was checking the other mover who wasn't answer his call, then told me the other mover won't come and the manager is looking for other one, around half an hour and his manager told him that a new mover on his way, so he started every 15 minutes to go to bus station to check the mover if arrived or not because his phone battery is dead, finally the other mover arrived and started to move big stuff but also overall they were very slow, started 4.15 and finished around 8.15 for a house got unloaded in 1 hour and 30 minutes, highly not recommend.

Rating:

5.0

The vehicle was in good condition, and the service was top-notch. Rayna was super helpful and highly recommend for anyone in need of a rental truck!

Rating:

5.0

Amazing customer service.

Rating:

1.0

You guys charge 340$ for 8hours what the fuck man seriously without informing u deducted soo much amount

Rating:

2.0

The agent never mentioned that I would be receiving an online registration/pickup or return notification that I needed to fill out. I was only asked to text her a photo of the odometer and fuel level readings before and after the rental. Consequently, I do not expect to be charged the $20 next day “convenience fee”.

Rating:

5.0

Very good cooperation from the owner

Rating:

5.0

All Are good & deals are also good

Rating:

2.0

The pickup process was not good. Pickup time was 10:00 am. No one was there and the door was locked. The phone numbers provided continuously responded with messages saying they were "unavailable". At about 10:35 a person arrived who was apparently related to the Uhaul representative and phoned them at home. That person called me back and explained how to access the truck. I left the pick up location an hour late. The truck only had a quarter tank of fuel and had a broken windshield and a broken driver's side mirror. Ensure you do the online pickup process. This should not be "recommended", but essential! Once you get over the pick up issues, everything else was ok.

Rating:

5.0

The young lady was absolutely excellent and made the process quick and efficient. Service was fantastic. Will definitely recommend this location to any friends

Rating:

5.0

The lady that helped me was absolutely amazing, she made it super easy to pick up and drop off.

Rating:

2.0

- very poor signage - confusing pick up instructions - hard to get ahold of someone for help

Rating:

5.0

This drop off location personnel went beyond her job. She made this whole experience so much better. Many thanks to her. She made my day so much better

Rating:

4.0

hand crank on front of car hauler trailer not working properly. Staff was very friendly and helpful.

Rating:

5.0

Great customer service. The owner was very pleasant to deal with and very accommodating. Good location on the main road.

Rating:

5.0

Truck was ready for me on time. Phone pick up was supper convenient. I put little extra gas and they refunded me for that, that itself is a five star quality 😊 highly recommended

Rating:

5.0

Super fast and convenient. Rayna is very knowledgeable and super helpful. She guided through every step and made the process so quick and easy. Highly recommend this location.

Rating:

5.0

Awesome thanks

Rating:

5.0

Pretty awesome service! Atleast much better from others. Had a pretty great experience

Rating:

1.0

I rented it at 12:45 Saturday and returned it at 12:45 Monday there was no one there at pick as she was running late and had to have her dad come and get me keys. Told me on the phone on Saturday no one would be there when I returned it so I should text her a picture of the mileage and gas and leave the key in the drop box. Then I get a bill for three day instead of 2 days. When I phoned uhaul I’m told I have to deal with the location. When I phone I’m told between 12 and 2 are in the same billing period. I said I picked it up at 12:45 and returned it 48 hours later at 12:45 like I was told. Now I have to wait for them to look into this. I have a text time strapped and phoned and left a voice message asking them to confirm they got it. Never heard from them. But they got the picture as they had the gas and mileage. I think uhaul should be on top of things. For me to be told uhaul can’t do anything but only the location.

Rating:

5.0

Renting a truck here was a breeze. Reyna was so helpful and easy to deal with, I wish all customer service people were like her. She's simply fantastic. I will go to her any time I need a rental.

Rating:

5.0

Nothing to improve, it was an amazing facility and great staff

Rating:

4.0

All good thanks

Rating:

5.0

Amazing customer service and whole experience was great !!! Rayna followed up in middle of the rental period to check on the vehicle and such. That’s great customer support.