I'm very happy this location is so close to where I live. I can walk there (despite having to cross the craziness of Main Street/Forest Hills) which is a huge plus when it comes to Uhaul rental. The business is surprisingly in the laundromat but it was all fine. I gave this five stars; it's probably more like three stars in terms of the overall location, but I was very happy with the convenience, the person helping me, and the truck itself so it gets five. I'm very happy that I can call the number and someone picks up and tells me if they have the van. There's no automation on the call which seems rare these days. Also, I had to keep the van an extra day and I called it in and she had no problem with that. Using the van for a stressful situation, not having pressure from Uhaul to get it back to them was a huge relief that I appreciate. The trucks are in this parking lot dominated by Tim Horton's and people just hanging out in their parked cars, so it's kind of brutal to navigate the space, but it's not that bad if you're patient and you exit along the strip mall. Definitely plan to turn right onto Main rather than left (unless it's a quiet time of day). The person that helped me was very pleasant. I think the sign up process needs to be refined as it is done on an ipad but it's kind of tedious. The 15' foot cube van was exactly what I needed (and I thought at first it was going to be way bigger than I needed, so that was a pleasant surprise).
Peter G
Customer Reviews for Karen And Billys Laundromat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved a truck with a cart and furniture mats. Went to get truck at a laundromat location, not cart or mats. Then I have to go to a uhaul main location to get mats. I expressed my frustration on not getting what I reserved. The mail location said there would be no charge for the mats BUT when I get the bill receipt it show being charge for the cart and mats. NOT HAPPY.
Gary A