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paul j
Customer Reviews for Karr Docc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The business owners were cordial and helpful. I will rent from them again.
Julia DFast and easy service will be using again
Brandon AExcellent customer service
Jesse BIt was so easy to do the return of the trailer. Thank you
Rodolfo JMy original drop off location was in Centerpoint, Tx. I got there at 2:15 pm and they were closed. Their hours are 10a to 2pm. Crazy for during the week business. The website says they have after hours drop off but they DO NOT. We got there and the fence and gate around the business was locked, so we go to the next U-Haul return location 15 miles away in Comfort Tx. Debbie at Karr Docc was able to check our U-Haul in for us. She was very helpful and efficient.
Mark HI'll be back.
Michael SWonderful people I dealt with. Highly recommend
Bobby DGreat people too rent from friendly atmosphere!
ethan bVery nice and accommodating
Sarah DExcellent customer service throughout the transaction from beginning to end. Thank you for making it easy!
Todd PHey, the representatives of U-Haul at this location were absolutely wonderful. Went out of their way to meet my every need.!!!
PATRICIA LBeautiful people. Very helpful. Would do business with them again.
Carol NThe couple there was so friendly and helpful. They are good people!
randall oAwesome service
lester bStar player's
JENNIFER NSuper friendly staff.
John BI wish the drop box was more visible or at least a sign. I didn't speak with anyone when doing it off
Vera TDon’t judge a book by its cove. Yes, this place looks like a junkyard. There are tons of broken equipment and vehicles everywhere, and many chickens running around. But the woman who helped me was super nice and extremely helpful. There were a few people in line (some upset) and she could have easily been frustrated, but she smiled and kept going. Will definitely go back for a Uhaul if the need arises.
Richard RShe told me their internet was down so she couldn’t check me in and told me to leave trailer beside the road.
Kent CBetter location
Michael MVery nice lady.
Christian AVery nice, accomadating!
MICHAEL FLooked like dropping off at a junk yard - no help even though we arrived during their posted business hours - will not use again
Terry TDebbie was great to deal with and made everything go smoothly, even when our hired load & unloading help never showed up and through the Great Freeze of 2022 requiring us to need extra days. Would definitely recommend to everyone.
Terre RDrop off location was several run down buildings and no personnel on site. Location looked like a scene from junk yard!
Chris MThe office smells like cat piss and litter box. Also, no lighting (very dark) and smells like smokers den. Front porch and yard looks like a trash heap...very unprofessional and surprised that UHaul allows their contractors to have such pitiful conditions for customers to have to enter and transact business.
Cynthia FThe truck was clean but the process of getting the truck and my experience with the truck sucked. My truck was in an old flea market lot without good phone service so the share truck stuff didn’t work. I had to go 3 miles to the other flea market to get helped not a good experience
Roberta RInteresting facility. I spoke with the lady before we dropped the truck. A nice lady. She was not surprised at the cleanliness of the truck when I picked it up. Although I cleaned the truck, she said she'd clean it after we left. I received my turn in receipt, and did not have any extra charge(s) added. Will recommend.
DON RDebby was very friendly and helpful. Thank you!
fred wVery friendly and helpful. Will definitely recommend and use again.
ROBERT HKarr was very helpful and got me on my way.
Gordon GI was surprised that Texas didn’t open on Sunday. Eeekk have to waiting till Monday..
Susan HThis place was a junk yard. I turned the rental in and you charged me for damages and cleaning fee which were not accurate. Please refund those fees.
Guy VNot good
JOHN RThey were heavy smokers so the office was nasty. Yard was junky
Kelly LDebbie and Verne are always nice and helpful. I have rented from them numerous times and will continue to whenever needed. I actually think their dog, Wally is the real office manager. He does a great job!
Miles KI prefer a larger dealer. Office was small. Assume private individuals run the operation. Had a little dog in the office which pooped on the floor and I stepped in it. I like dogs but don't believe they belong in an office.
jerry gThis is at someone's house. Clutered. Could not find night drop as it was on the side of a small shed? Guy came out of HOUSE and was pleasant and helpful.
TYLER GLocation is VERY cramped but folks were super nice and allowed us to drop trailer outside their tiny location so they could squeeze it in.
JOSEPH SLeave name and phone number of drop off location not just the address.
Thomas AI was satisfied
RICHARD LCan't think of any way to improve
NORMAN TYour app, 1-800 support, and chat staff were use less. No one could assist in trouble shooting my concern. Had to drive to another location with a live person to secure my rental. Spent 4 hours of my day to resolve issue. Your social media rep April Ray was quick to respond to my initial survey with a worthless "I'm sorry" email. Had she bothered to call maybe she could of helped me. 60 minute wait times to speak to a rep. Young lady at the Comfort location was very helpful. The only reason I rated 5 stars above is because of Comfort location. Your other services are 1 star at best.
RAMIRO TI had to go out of my way to get back to the right side of the highway to return home. Essentially added about 20 minutes to get back to the north bound side of the freeway.
Tim BI am disabled, the woman. Helped me get into the truck. She was very helpful.
Roberto MEvery aspect of my experience was great. Can't think how you could do anything better than it was. Thank you
DAVID A