Either repair cigarette lighter outlets or install USB outlets for electronic devices. On your website, don’t have fields automatically filled out as I had insurance I neither wanted or needed.
BURNETTE R
Customer Reviews for Katy Feed & Tack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas meter for the truck is broken. After pumping gas from Empty to half way mark, it took about 30 minutes to move the lever.
KEVIN PGreat customer service
Kathleen CI do not recall her name but female owner of Katy Hockley location was very friendly and helpful!
VYNALL LThe owners at this feed store location were awesome! Definitely a 10!!
MARCUS MThey said we couldn't use online rental. We had to go inside. It was very strange I don't like interact with people.
William CI initially booked a reservation for a 26ft truck upon arriving the guy at the counter told me he couldn’t give me the truck because someone else reserved it for the next day. They asked me to go to cypress for a truck that’s out of my area and out of the question the guy never wanted to give me the truck I ended up with a 20ft truck and when I returned I heard the lady that work there say they had a truck out and it was 3 hrs late I knew she was referring to me because she had called 2hrs before I arrived.. I checked the truck I out at 2:30 the fat lazy fucker who didn’t want to rent to me put my return time 12 noon that was not 24hrs from my rental I was pissed and they also said I drove 51 miles I went from mason rd to franz rd twice no way it’s over 51 miles I also put the gas tank at half tank it was a line before E when I picked it up they said I owed $11 more in gas please kiss my ass both workers that work at Katy feed are garbage I would recommend this location if it was the last one standing
KERRIA CCar smelled of animal feed and truck leave rain into cabin and cargo area really bad.
ANDRES PGreat customer service. Really friendly guy and easy to talk to. Would use this location again.
Allen WThe people were very friendly and nice and would definitely come back for my next U-Haul rental.
GABRIEL MAlthough the gentleman did not have space for it, he made accommodations for the return. He was visiting ery quick and helpful.
JUSTINA OTruck kind of old. Put a short instruction of internal switch as the truck model is very old and lot of people don’t know. For example, I wasn’t aware that headlight needed to be turned off manually as most car nowadays turn off automatically. Luckily I catch that otherwise I would have dead battery.
OSMAN HKeep up the good work! Friendly and attentive service!
JOSE GIn the future I will always use this location, it is two blocks from my house.
JOSE LNone. I enjoyed the owners. Very friendly and professional.
JOHN AEverything was great! Last minute rental and this location was very accommodating!
BURNETTE RExcellent service 👏
DAVID PThe staff were helpful and courteous. They explained the rental completely and answered all of my questions. Return was easy and efficient. 10 out of 10 would use them again!!
DENNIS FThe front end shakes really bad over 40mph. If there was any road construction the truck would swerve and I would almost loose control of it. I wouldn't recommend renting it out again w/o some repairs.
SHARON MGreat customer service
ROGELIO RWe spoke about me keeping the truck until 12pm the next day anytime after that it would be late. She called me at 12:30 and her words were:(same day I got the truck) ARE YOU GONNA BRING MY TRUCK BACK! I’m like I know we agreed to 12pm the next day because again I just picked it up. She said OH YEAH OK I JUST WANTED TO MAKE SURE WE WERE ON THE SAME PAGE. Which was weird. Then when I brought the truck back all these other charges popped up. Gas was a little pass the halfway mark (how they gave it to me) so I put a like more gas in there no problem. Now I went pass the mile NO just wanted to get what they could from you smh. Don’t use go to a uhaul storage or enterprise they are better. Stay away !!!!!!!
SHANTE RGreat customer service and friendly. Keep up the great work.
JASON MFrom now on this will be my go to place for my rental needs, He was the nicest and most helpful person I have ever rented from at a U-Haul dealer. Thank you, Jack Wilson
JACK WN/A
Misty BMy entire experience was great!!!!!!
MELODY HThe lady was so friendly and nice.
ABIDEMI AExcellent friendly service and well-maintained vehicles.
Larry FThe lady did not know how to do her job, she changed my drop off location to another state after I had did it online and the drop off location was trying to charge me an additional 30$ for dropping off at a different location no not happy with my experience and I am a frequent UhAul customer
Jamie DGreat service and clear instructions provided by attendant
Juan CI would never recommend this location to anyone. The lady was very rude even though rental is for 24 hours I promised to come back same day at 5:30 pm when I came back T 5:25 I was passing through the location to get the gas from a gas station at about 600 meters and the lady saw me but when I came back she locked the door and said I am 5 mins late and now she would charge me for extra day and I parked the truck at location and gave her key but she said she would checkout truck tomorrow and charge me 1 day extra. I was charged for an extra day and e insurance.
Usama SAlways great customer service and professionalism. Would highly recommend.
Phillip B1st rate.
John MSmoothest U-Haul renting I’ve ever done and if I need it in the future again I will definitely come to this one.
Melissa JStaci did a great job. Thanks for a very pleasant experience and a quick pick up and drop off!
Tyson GEverything was great..
William DVery kind , they helped me at all that I needed
Arnaldo GNothing. The staff was very informative and knowledgeable about the equipment. Very polite and walked me through the return on the other end of the rental.
FLOYD BGreat customer service!! Thanks
RONALD RConvenient and always pleasant.
Marvin KThis location is by far the best place around me to rent a U-Haul. The owner/operator is amazing and I will use them again. Easy to rent and was on the road in no time.
Chad PContinue your customer service that you are already doing so well. Very friendly place everyone greets you.
Gilbert pThe gentleman that assisted me provided excellent customer service, and the vehicle was is great condition. Thank you!
Valdemar GVery helpful. Thanks.
Mikal WThis location was very friendly, helpful, and great to work with!! We will definitely use them again in the future!
Michael KFirst time renting here and I'll probably be back
Mary TThe staff at Katy Feed and Tack was very helpful.
Robert COwner/Operator was a lot of fun and very courteous!! Would definitely rent again from there.
Elijah GVery friendly people and very helpful.
Rusty AAlways polite and professional
Bryan BCostumer service was great
jackeline sThe service and folks were amazing.
Daniel FExceptional service. Hands down best uhaul renting experience.
Michael JExelente atencion.
Roberto QGreat place, friendly owner! Highly recommend 10/10 experience.
Xander KFriendly customer service! Felt like i was borrowing from a friend.
Milissa SAgent was Great...
Jose m