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Santhosh M
Customer Reviews for Katy Postal Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I got there, it was the only truck. They were very nice, but it was a postal store and I felt they were limited on options.
Tyler EI just dropped the trailer off after hours and used the on-line portal to do that. Made it very easy! I liked that feature!
Terry MThere was not a deop off box for the keys, so I had to wedge them into the door if the business
Megan TMake vehicle wasn’t clean
TAMMY SThe guy was amazing the truck was super clean but was told that it was back Sunday night ( before opening Monday )I wouldnt be charged extra and they charged me when the truck was back
connor SWhen returned the vehicle We found the location closed and no box to drop the key and we wast much time to find any solution for this problem I will never use Uhaul for the future
HATEM FI was told that I have one hour window for the return bryond my reservation time. I was charged for two 4 hour reservations when the return was 3 minutes after the window time. Considering the return processing time, I think I wasn't late.
AASHISH SThe representative could had walked to the truck with to ensure all was well before allowing us to pull away. Otherwise, all was well .
AWILDA BAsk people if they want the $14 coverage. Don’t just add it without out permission.
ANDREANICOLE BThe truck was not ready for pick up, the location was hard to find. I accidentally filled the tank all the way and the guy laughed at me and said he couldn’t pull it out of the tank instead of being polite about it. I was so tired I just decided not to deal with it and left.
Lauren FEverything’ was great...thanks
FRANK CThe attendant only spoke Spanish, the store closed earlier than posted on the operating hours, and there was no lockbox. When I called the number to ask about the lockbox, the manager told me I had to return the truck at a different location. When I arrived at the new location, I was told I would be charged a fee if I did not return the truck to the same location I rented from. The most frustrating rental ever!!!
MICHAEL DThey seemed very unorganized and also gave no instructions to where to leave the truck or the keys after hrs and charged me for 2 days when I went to return and was closed.
AMIE DThe attendant did not speak english, I wasn’t sure if the truck was check in or not. Overall, she was nice and friendly.
Burnokwer KTook over an hour for to get my rental the employee did not know how to use the U-haul website and had to call a supervisor several times to help her complete the process.
Dionna BTOO LATE. I AM WAIT 20MIN.
Hoseong LThe man at Mi Cargo Katy Postal was doing great at first till end when he tried to add on some random charge it went from okay your total is $63 and some change too okay sorry sir your total is $94 and some change. I went to calculate because I asked him how is that possible and he said it was the total I calculated in my head then took out my calculator to show him and he changed it back too the $63 and some change. Then he went to make a smart comment about oh I don’t work for uhual they just have a truck here and I do the work shouting so others can hear. We returned truck with the half of tank how we got it and the man charged us $12 and some change on the receipt this morning in my email! He is just trying to squeeze every dollar he can this is not affordable and easy as uhaul makes it. What a terrible experience I will know now to go to an actual uhaul location so they are not so petty next time. I would also like a refund for my money of the charge for gas of $12 .
Melllanie AI would not recommend your locations because it is impossible to be found. I drove around for 1h and I could not find it. A friend that new the location had to go and pick it up for me. Google maps do not take people to your location.
Ivana FI couldn’t find a dropbox near the Postal+ Office. I will have to take the keys all the way back tomorrow morning. Is it so hard to install a dropbox to a wall near the office?
Omer CFast and easy!
MARC TKaty Postal was limited with their availability of trucks, but had what I needed and was very accommodating.
Jim CGood
Mauricio CWe reserved the truck for 9am. The location is supposed to open at 8am according to the u-haul website. When we arrived, the doors were locked. We tried calling and no one answered. We called customer service and they couldn’t reach anyone either. They said they couldn’t help us. The people showed up around 10? When we went to return the truck, there was no one there AGAIN.
Christy MAmazing help
Michael BThe clerk was not trained well enough to handle our transaction and did not understand English either.
MIchael BFast, easy, great service.
hubert kNo drop box for keys. Office closed. No instruction on how to drop off U haul. Had to call Brenham office for instruction. Business next door to a scary vapor smoke business with a bunch of young people in and out.
susan pWas to pick up truck at 9am and no one arrived there til 9:30am to open the store up.
LOREE FNot much really unless you want to give it free. !!!!!! I think the Mileage fee is too high for long distance( out of town rental). Those who rent one or 2 days to move few hundred Miles should pay few hundreds only for Mileage , that is much too much. It should be kind of Gradual decreasing Fee or Maximum Fee per day or rental .
ALAIN FNo suggestion
SUBHASH MAnswer phone in English and identify it is a postal AND UHaul establishment. Outdoor sign indicating it is a UHaul place would be helpful since it is in a commercial park with several businesses. The small "portable" UHaul trailer doesn't indicate that.
Carol G