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Randy B
Customer Reviews for Katy Road Armor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off at night
CHASSTIN TWe needed a small, enclosed vehicle to pick up a large framed poster. What an easy experience being able to complete most of the rental process from home!
James HVery helpful and friendly staff at the drop off. Five out of 5 stars for him, for sure!
GILBERT CMore space. The guy we meet there was very nice
NAOMI AThe attendant at the location I rented from was very helpful and and nice , Two thumbs up!
Timothy EThis place was outstanding.
JOSEPH VNice gentleman in the office. Perfect
GRACE GVery helpful and kind!
SUSAN EGreat experience, William went above and beyond for me when I requested a last minute change. This location is great, but the Mesa Butte Ct Roanoke location will rip you off with gas charges.
BRIAN AA1
SAMUEL EGreat customer service!
HAYWOOD HI had reserved dollies only to be told they didn’t have it at that location. I also have no idea why my location was changed as I went by the location I wanted and there were plenty of 20’ trucks available
ANDREW FThe U-Haul service representative there was excellent and very professional as well as polite
PATRICK BTruck sounds a little angry, suspension a little rough. Might be time for a small maintenance run? But not severe
DYLAN HThe Moving Help has really bad coordination with contractors. The contractors did a nice job, but everything on the uhaul side wasn’t good: truck rental was average, but I was double charged on the truck rental. And the moving help contractor is still working to get paid. I was hopeful this would work smoothly, but it’s not.
KEVIN PGreat truck and service!! Thanks yall!
LAURA BThe location was closed. The QR codes shown on the doors didn't work.
Russell NClean truck, well maintained and friendly staff at both locations
Richard WGreat customer service friendly and helpful
JOHN GFor my truck return, I had called to be sure someone would be at the site when I got there. I called the number associated with the return site, but spoke to someone in a main office rather than the rental location. So I planned my return to be after the business was to open. When I got to the site there was very little room to park - especially a large truck. I parked almost in the street for lack of room. When I went to the office, the door was locked. I found a sign with a phone number to call and spoke to a pleasant person who told me what to do. I took pictures of the inside and outside and the dash info, locked the doors to the truck and dropped the key in a drop box. I was not prepared for no representative to be there to help. I'm old and don't handle the unexpected well. I was counting on a big corporation like U-Haul to be more predictable. I will not use this site again because of how little room there is to park.
WILLIAM BNothing everything was great
ANTHONY WThe best thing here was Preston, the service rep I dealt. He was pleasant and efficient. The checkout using the app was very easy to as well.
ARTHUR PKeep the prices the same as the quote. I arrived and was immediately priced at a rate double than what I was quoted then was given a discount which still didn’t match what was originally given.
ANTHONY MKeep up the good work!
Charles OCustomer service was amazing! The truck was in great condition and drove smoothly. The ramp worked and the return was easy. Based on this experience, I would definitely rent from this location again!
Bianca PManager was efficient and friendly. Easy pick up & drop off.
RICHARD SThis location is difficult to get trucks in and out of, but is 1 of only 2 or 3 options nearby in Keller.
LEAH BIn and out pretty quick, easy process. The employee working today was very helpful, courteous, professional.
GENNY PMy experience was excellent from pickup to dropoff. The reps were very friendly and explained everything very clearly. Very good experience. Truck was clean and had no issues.
JOHN BPreston has amazing customer service skills! No improvement needed!
LALLIE BThe customer service was great.
JON SWhile I had no issues, other customers could not get access to their truck because another be hike was parked in front of it.
Ahmed BNoone was there not sure about it
Deanna WThe pick-up location was not favorable, however the entire reservation was fouled up on the company's end. After changing pick-up locations twice from my original reservation, U-Haul also mistakenly changed my reservation from 7:30 AM to 7:30 PM, which rendered the 24/7 app pick up process useless.
MICHAEL KGood check-in. Very friendly.
Charles OThe dolly was in bad shape and unusable. Tires extremely worn.
Frank BToo many emails and phone messages! Prefer to talk to U-HAUL rep and get paper!!!
Michael SI was very satisfied I don't see the need for an improvement
michele lMake more facilities like the one I just picked up at!!! Very professional and had me in and out that’s what I like!!
PEDRO QVery friendly customer service and very helpful. Clean trucks and affordable! Would rent from them again
PETE YThanks so much for the service 👍
william aTruck pick up was smooth and easy to do without an employee present. Truck was clean, free of damage, and ready to go. I did not select this location in my original reservation. One day prior to my scheduled pick up, U-haul changed my pick up location and time due to truck availability. The representative I spoke to confirmed that the utility dolly and furniture dolly I requested would both be with my truck upon pick up at this location. Unfortunately, the utility dolly and furniture dolly I reserved were not available at this location or any location between my pick up and drop off locations. I was informed of the dolly unavailability by this location via text one hour before my scheduled pick up, and the text stated, “if this is a problem, contact U-haul.” Well, of course, I was not delighted to learn one hour before pick up that the equipment I needed was not available. When reserving dollies, U-haul’s website reservation page says in bold text, “Any selected items will be with your equipment at the time of pick up.” I know the difference between “will be” (which is stated) and “may be, based on availability” (which is NOT stated), so I expected all I reserved. Joseph, a U-Haul representative, allegedly tried to find dollies for me to pick up, yet after placing me on many holds, none were actually available. He continuously stated “dolly availability isn’t guaranteed.” Perhaps U-Haul needs to adjust the bolded statement posted on the dolly reservation page of their website. Inconvenienced by all of this, I ended up having to purchase a dolly at Home Depot and return after use.
Sydney MGreat experience. Excellent customer service
Norma WFriendly and detailed service representative. The truck was spotless. I recommend for sure.
william pThe agent was very kind, professional and excellent in his way of handling customers. It's not the first time that I'm coming here. I will always come here and will be happy to recommend people at this location. Thank you so much.
Freddy MIt was so hard to get the U-haul, many mistakes were made the reservation wasn't made to be picked up by myself, I was on the phone for a couple of hours with multiple people until I was able to get into the truck. Worst service ever.
Edgar EThe representative that called me was extremely rude. I have never in my life have had someone call me and act that way and then hang up on me
Jeremy EPreston was very professional, proficient, and helpful with my questions. This was one of my best experiences with renting from U-haul, thank you Preston, you were awesome!
Hajah KThe person running this location was awesome great guy....
RON MNeed to change the fuel policy as the current policy is a lose-lose policy for the renters. The vehicle fuel levels need to be full upon rental and returned full. Under the current policy, the vehicles have less than a full tank and are expected to be returned with at least the same amount. The problem is; if I return it with more gas, U Haul gets free gas out of me. If I return it with less gas, you charge me for the shortage. Therefore, it's a lose-lose situation for the renter.
David CHave used this location before, always a wonderful experience!
Richard PGreat service
Marta P