For my truck return, I had called to be sure someone would be at the site when I got there. I called the number associated with the return site, but spoke to someone in a main office rather than the rental location. So I planned my return to be after the business was to open. When I got to the site there was very little room to park - especially a large truck. I parked almost in the street for lack of room. When I went to the office, the door was locked. I found a sign with a phone number to call and spoke to a pleasant person who told me what to do. I took pictures of the inside and outside and the dash info, locked the doors to the truck and dropped the key in a drop box. I was not prepared for no representative to be there to help. I'm old and don't handle the unexpected well. I was counting on a big corporation like U-Haul to be more predictable. I will not use this site again because of how little room there is to park.
WILLIAM B
Katy Road Armor Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Keller, TX 76248
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing everything was great
ANTHONY WThe best thing here was Preston, the service rep I dealt. He was pleasant and efficient. The checkout using the app was very easy to as well.
ARTHUR PKeep the prices the same as the quote. I arrived and was immediately priced at a rate double than what I was quoted then was given a discount which still didn’t match what was originally given.
ANTHONY MKeep up the good work!
Charles O