My UHaul order was moved to this location due to truck availability. I reserved a 15 foot truck but had to settle for a 10 foot truck because this location lost the truck key. The truck was fine, the service from this location and UHaul sucked.
Robert G
Customer Reviews for Kav Petroleum Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was sent to 3 different UHaul pick-ups. Different times to pick up so I missed one of them that was the closest to house. One place after another said they didn’t have the size needed when they actually did. We were only going 209 miles so not enough money I guess. My son pressed the last place saying “so you’re telling me you don’t have this size in your lot to rent?” Funny then how they found it. But before them another in Clinton said no, then yes, “but why come this far when so-n-so has one closer to you.” It was a mess. On top of the stress of moving things that was so unnecessary to do to anyone. Associates on 800 number were all great. . I was happy with them for helping.
Suzanne MNothing
Mel wMake sure the truck is well serviced.
Dawn BI did not receive any help with the physical Rental. I waited an hour after informing them I needed a rental truck moved for access to the trailer I rented. Furthermore, I was asked to move the truck myself. Zero assistance in hooking up trailer to my vehicle.
Gerald KWe were not even able to use the truck half the time due to a loud scraping sound from pipes hanging off of it. It was ridiculous.
Zachariah HThe on-site personnel were EXTREMELY helpful in helping me get hooked up to the trailer, as my Expedition hitch was about 4 inches higher than the trailer jack would reach.
JA JNo personnel at drop off location
AMY TThe cashier charged me the $30 safe move protection when I didn’t ask for it and didn’t tell me my total before charging my card.
Elyssa Ethere was no signage as to where the U-Haul part was. the person was helpful but hard to understand.
James MClear communication. I signed up online without SafeMove and ended up with a $30 charge for it. I was talking to another customer a few steps away and just remember the lady holding up my card and saying something like “charge card?”. Absolutely nothing about “would you like to add SafeMove” so I can decline again. Someone please call me so we can get this resolved.
Christopher MNo, they did not know what they are doing and there were many junkies which made it feel unsafe
Tanmaya BSeveral issues with the experience first they canceled my original reservation. Then they Made a new one which required me to bring the truck back to the original which charged me an additional 100 miles on my rental. There also an issue with customer service on the phone and they was not very helpful in solving the issue. The did give me a credit of 50 dollars but that didn’t even add up to half what the issue cost me. Also the amount of time waiting to get the truck and return the truck was crazy seeing how I was the only customer
Duane D