Customer Reviews for Kaymart
(U-Haul Neighborhood Dealer)

169 reviews

1203 N Loop 336 E   Conroe, TX 77301

(936) 539-9201

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(936) 539-9201

1203 N Loop 336 E
Conroe, TX 77301

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 11 pm
  • Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The survey rating above is for the Natchez, Ms drop off location. I cannot answer any question about Conroe, Tx because I did not rent trailer AV5214C. I rented Trailer AV6762C. The technician at the Slidell, La location caused a lot of confusion because he did not do his job! The drop off location technician at the Natchez, Ms location was very courteous and knowledgeable of his job. The technician at the Natchez, ms location corrected the problem that Slidell, La location created. The drop off location in Natchez, ms was clean and orderly.

Tony T. 
Rating:
1.0

Customer did not leave a comment.

Taylor T. 
Rating:
2.0

Customer did not leave a comment.

Kimberly K. 
Rating:
2.0

Customer did not leave a comment.

Justine G. 
Rating:
1.0

Customer did not leave a comment.

Matt R. 
Rating:
3.0

I don't understand why this location charge me 20 dollars cause we dropping out the truck when they close. I choose this location cause it's 24 hrs drop off!

Carlos B. 
Rating:
4.0

Customer did not leave a comment.

Candy H. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
4.0

Customer did not leave a comment.

Phyllis H. 
Rating:
1.0

When I went to drop off the truck, the employee inside wouldn't check me in. Told me I had to use the 24/7 check in, which I didn't want to use & would not work for me. I had to come back the next day to get the truck checked in. The next day that employee checked in two other pieces of equipment before me, I was the only one there.

Kelly B. 
Rating:
1.0

It was the location in Brookshire ,Tx..The wrong size trailer was reserved there,I had to drive 2 1/2 hr through Houston rush hr 5:30pm didn't get to Conroe 8pm then had to drive back .,which was about 9:30pm and was not able to load the car , it was today to late in the day.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
3.0

I checked on line and it was for $138 And in the store I paid $199

Mario N. 
Rating:
3.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Could not locate my online reservation. Perhaps I failed to save it properly but he was eager and helpful to fulfill my UHaul needs. Within 10 minutes he had assisted me and I was on my way. Friendly and helpful. Very good!

Matt H. 
Rating:
4.0

This was the dirtiest truck I've ever used from U-Haul... disgusting! I was concerned about returning it dirty so I vacuumed the cab out and used an automotive cleaner/spray to finish the job. Swept out the back as well, as previous renter obviously did not do it (as required). Transmission light was on the entire day...

BERNIE R. 
Rating:
3.0

Our first pickup place the trailer was hooked up lights would not work then they shorted out our lights could not get things to work they kept trying to get us to take a bigger trailer that we didn't need so then we were sent to this location although the employees were great and respectful and helpful the trailer we got was very old and dated took us over 2 hours of our time to finally end up with a trailer that we had booked 4 days earlier

RICHARD W. 
Rating:
4.0

The ramp hooks to level even with the truck were missing.

EDGAR S. 
Rating:
3.0

Check equipment before leasing.

Ophelia J. 
Rating:
5.0

Friendly and great!!

JENNIFER R. 
Rating:
1.0

This was one of the worst experience we've ever had. Not only did our reservation “get lost” after Uhaul called the day before to confirm everything but we also didn't get any of the equipment or padding we requested and ended up paying over $100 more than what we were told WITHOUT all of the things we needed. Needless to say I will not be using Uhaul again. This whole experience made our move across the state extremely more stressful and tiring than it should have been.

JOHN S. 
Rating:
5.0

No recommendations at this time

Michael E. 
Rating:
1.0

The trucks were old not in good condition to make a 1500 mile trip for the size I requested. The interior was dirty mud inside and out. The tires were worn to the point of concern a r did not rent that truck. I had to replace the wiper blades they were so bad. The truck I did rent did not have a full tank of gas, I had to back up and connect thr transport trailer from the mud and make all the connections. It was the worst service I ever had. I will second guess my rental choice especially when spending $2000. Very dissatisfied customer. You need to do a better job at qualifying your sites. Also I had to check all the tire pressures which were low but had no way to inflate to 90 psi so left them at 70.

SCOTT F. 
Rating:
5.0

Representative was very attentive and helpful

ARMANDO M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

Cory O. 
Rating:
3.0

Customer did not leave a comment.

BEAU W. 
Rating:
2.0

I wouldn't want to go there after dark

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Third time I've used this location. Top notch.

DREW A. 
Rating:
4.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
4.0

The issue wasn't with the equipment nor the facilities. The pricing was the issue. Uhaul charged me for an extra day when I was under the understanding that when I paid for a day it was the 24 hour period. Just goes to show that uhaul is the lowest budget rental company and you get what you pay for...uhaul has been this way since day 1...

Charles G. 
Rating:
5.0

All good

DOMINIC M. 
Rating:
4.0

I am used to having U-Haul reps check my rental out when I return it - they do not do that at this ;location. You have to go on-line, take pictures of the truck or whatever you rented and send them inn to some U-Haul office located who knows where. I did not care for this system and lack of personal service.

J B. 
Rating:
3.0

none

JESS J. 
Rating:
5.0

Nice customer service.

GEORGE R. 
Rating:
5.0

Very friendly and helpful.

BLAIZE A S. 
Rating:
3.0

Customer did not leave a comment.

OSCAR J. 
Rating:
1.0

Run down gas station rude worker told me I had to unload the uhaul equipment for him

ASHLEY C. 
Rating:
1.0

This was a horrible experience that I have ever encountered with U-Haul. This was due when returning the truck and got into a confrontation with the so-called owner who was definitely not professional whatsoever. Never going to that location ever again. This store needs to be reviewed by the U-Haul corporation.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
3.0

Place looked like a closed down dump. Meth heads playing 8 liners inside, people sitting in the parking lot passed out in cars, etc.

Robert P. 
Rating:
1.0

they fuel tank was not full and they did not tell me how to return the truck with the app so i do not get charge the 20 dls

maria R. 
Rating:
5.0

10/10

Jonathan L. 
Rating:
2.0

Make sure when you schedule someone using the app, they are told where you are sending them to pick up the truck and trailer it is self serve and explain what that means. I'm 62 years old and did not get any help from Kay-Mart employee hooking up the trailer to the truck. I've called customer service and was told the area manager would call me in 2-3 days, so far nobody at U-Haul seems to care about customer service.

FREDRICK C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Hale C. 
Rating:
5.0

Not a thing. Thanks for being so helpful.

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Nothing. Location was convenient and I loved that it was open late and open on Saturday and Sunday. The store owner whom helped me was friendly and helpful. Id definitely choose this location again!

Matthew S. 
Rating:
5.0

The gentleman that checked us in in the morning was awesome. The tow trailer was damaged but it did not affect our ability to use it.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
1.0

The uhaul wasn't returned by the previous customer, which means you shouldn't guarantee it. I had to wait an additional 20 minutes before I could get a truck from a different location. I was never given the $50 reservation guarantee and I had to pay more money because the only truck available was a 26', which is way bigger than what I originally reserved for.

ARSHYLLE V. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

Have the appropriate equipment and don't have your leasing people harrass you during a local moving experience. Also, quit lieing about your "$19.95" rate when it costed me almost $100 for 24 hours and 32 miles. Complete scam. I will go public with this as well, unless you refund my money. Matthew Hall. 832.989.0211

MATTHEW DOUGLAS H. 
Rating:
3.0

Be more knowledgeable on if your equipment will work for what the customer is needing to rent it for. I rented a auto transport and was told it would work for what I needed it for, but it didn't. Now I'm out almost 100.00 and it doesn't look like a refund is going to be happening.

Kim H. 
Rating:
3.0

Customer did not leave a comment.

STEVEN FRANCIS S. 
Rating:
1.0

Customer did not leave a comment.

CURTIS H. 
Rating:
2.0

I am not happy with the location I was sent to at all. The service was terrible. The car carrier strap was broken that you tried to rent me and was tied together. I took pictures and if that gets rented to someone and it brakes I will have a visual record. I have rented from u-haul in the past and had no problems. This was not a good experience at all. I should be reimbursed for at least one of my days. The passenger yellow light was in plugged I finally got that fixed. The electrical connector was laying in the mud. I had to clean it to use it. The later I had to get cotton qtips to stick inside because the left turn signal was failing. I will never rent from that location ever again. I have to transport a vehicle at least once a month. I will not be using the Kay Mart location ever. You can contact me if you want copies of the pictures. But I am probably going to add them to a google review so it will be documented if someone gets hurt or killed by the rental of broken equipment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
2.0

Bring boots, area is muddy. The trailer was extremely old, it was swept out, but looked like it was about to fall apart. It had nothing to do with being maintained, it just was extremely old. I was afraid it would fall apart on the road. I drove slow in the far right lane. Worker at the store could not come out of the store & look at an issue we had with the trailer.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

JAIME G. 
Rating:
4.0

The gentleman a the counter was SUPER helpful. I was nervous about renting/driving a Uhaul for the first time, and he made it a very smooth, positive experience.

KELSEY G. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Associate was very friendly and helpful.h

Michael M. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Have a spare tire on board.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ABRIAN B. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CODY JAMES K. 
Rating:
3.0

Customer did not leave a comment.

stephen A. 
Rating:
4.0

Customer did not leave a comment.

Davon H. 
Rating:
2.0

Customer did not leave a comment.

Delaney E. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
2.0

I had no where to park the truck

Melissa T. 
Rating:
3.0

The gentleman who help me was very nice. The only complaint I have is your mileage fee. It's way to high. We are in Texas,, everything is a distance. Also, consider senior discount.

MARY E. 
Rating:
4.0

Customer did not leave a comment.

Crystal C. 
Rating:
1.0

Made reservation weeks ahead then got call saying trailer not available. Sent me across town to this run down place where they gave me an old piece of junk that towed crooked and was embarrassing to use. Will not use this place again. What is the point of making a reservation at a location if you don't honor it?

Everett P. 
Rating:
1.0

We were charged 1.96 for going 4 miles over but the truck had a full tank of gas. We only had to put half a tank of gas as that was what was in it when we picked it up. We should have received a refund for half a tank of gas instead of having to pay for an extra 4 miles.

William F. 
Rating:
4.0

Customer did not leave a comment.

chris J. 
Rating:
1.0

Trailer in horrible shape. Embarrassing to pull. Rental agent didn't speak good English. Incorrectly told me I had to drop somewhere else. Had to waste my time calling uhaul support only to confirm I needed to bring back to where I picked it up.

Mark B. 
Rating:
1.0

Did not know how to hook up the chains. I went down the road to another dealer and they properly fixed this. Took longer than usual to get the trailer checked out. Not place I would go back to. Was not my first choice. UHaul changed the location on the rental.

Donnie J. 
Rating:
1.0

The lights on the trailer were not working and the person renting it to me said the we're and the sun was just in my eyes. Was dangerous for him to let me leave the lot without them working. Had to end up fixing myself. Unprofessional

Corinna S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

The employee asked that I take provide photos of the fuel and mileage, and just leave the keys. Unprofessional. And the store smelled of alcohol.

Cody D. 
Rating:
4.0

Make your on line app easy-to-use very difficult to use

Krista A. 
Rating:
1.0

Customer did not leave a comment.

Eleatha L. 
Rating:
5.0

Customer did not leave a comment.

Teri A. 
Rating:
1.0

Poor help getting set up with Uhaul and had to call Uhaul and do my paper work over the phone. I had done pre check in on line but the location didn't seem to know how to finish the check in. Then there was no one to hook my trailer up so I had to do it myself. I am 72 years old and would have thought they could have hooked it for me . I will nwber use this location again.

Marvin B. 
Rating:
1.0

Fire the staff and change your virus protical

GREG F. 
Rating:
2.0

After the equipment was returned early, I decline to refund me for returning the equipment early.

ROLLIE D. 
Rating:
5.0

U-Haul saved the day when we had an emergency requiring a 26 ft truck at night, they were so helpful and I will always be a uhaul fan at this location Only in this area. The one closest to me was quite the opposite.

Kerry G. 
Rating:
4.0

Customer did not leave a comment.

peggy M. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
3.0

I haven't received my refund it's been 5 days who do I contact to be reimbursed.

Ariel J. 
Rating:
5.0

He apologized for the other locations mistakes.

Jonnette B. 
No reviews have been submitted for this location.

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