Have a spare tire on board.JOSEPH B.
Customer Reviews for Kaymart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ABRIAN B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.CODY JAMES K.
Customer did not leave a comment.stephen A.
Customer did not leave a comment.Davon H.
Customer did not leave a comment.Delaney E.
Customer did not leave a comment.Ronald B.
I had no where to park the truckMelissa T.
The gentleman who help me was very nice. The only complaint I have is your mileage fee. It's way to high. We are in Texas,, everything is a distance. Also, consider senior discount.MARY E.
Customer did not leave a comment.Crystal C.
Made reservation weeks ahead then got call saying trailer not available. Sent me across town to this run down place where they gave me an old piece of junk that towed crooked and was embarrassing to use. Will not use this place again. What is the point of making a reservation at a location if you don't honor it?Everett P.
We were charged 1.96 for going 4 miles over but the truck had a full tank of gas. We only had to put half a tank of gas as that was what was in it when we picked it up. We should have received a refund for half a tank of gas instead of having to pay for an extra 4 miles.William F.
Customer did not leave a comment.chris J.
Trailer in horrible shape. Embarrassing to pull. Rental agent didn't speak good English. Incorrectly told me I had to drop somewhere else. Had to waste my time calling uhaul support only to confirm I needed to bring back to where I picked it up.Mark B.
Did not know how to hook up the chains. I went down the road to another dealer and they properly fixed this. Took longer than usual to get the trailer checked out. Not place I would go back to. Was not my first choice. UHaul changed the location on the rental.Donnie J.
The lights on the trailer were not working and the person renting it to me said the we're and the sun was just in my eyes. Was dangerous for him to let me leave the lot without them working. Had to end up fixing myself. UnprofessionalCorinna S.
Customer did not leave a comment.Michael C.
The employee asked that I take provide photos of the fuel and mileage, and just leave the keys. Unprofessional. And the store smelled of alcohol.Cody D.
Make your on line app easy-to-use very difficult to useKrista A.
Customer did not leave a comment.Eleatha L.
Customer did not leave a comment.Teri A.
Poor help getting set up with Uhaul and had to call Uhaul and do my paper work over the phone. I had done pre check in on line but the location didn't seem to know how to finish the check in. Then there was no one to hook my trailer up so I had to do it myself. I am 72 years old and would have thought they could have hooked it for me . I will nwber use this location again.Marvin B.
Fire the staff and change your virus proticalGREG F.
After the equipment was returned early, I decline to refund me for returning the equipment early.ROLLIE D.
U-Haul saved the day when we had an emergency requiring a 26 ft truck at night, they were so helpful and I will always be a uhaul fan at this location Only in this area. The one closest to me was quite the opposite.Kerry G.
Customer did not leave a comment.peggy M.
Customer did not leave a comment.Karen C.
I haven't received my refund it's been 5 days who do I contact to be reimbursed.Ariel J.
He apologized for the other locations mistakes.Jonnette B.
Remove this location from your rental pickup and drop off. It's literally a ghetto gaming/gambling room/gas station. The guy didn't want to leave the cash register to confirm my rental vehicles mileage because he was afraid of being robbed by his gambling customers. Was held up for over an hour by this joke of a uhaul location.Gage G.
Customer did not leave a comment.Alicia P.
This was not the location I had picked and the rental pick up location had changed to this location without my knowledge. It did not appears to be in the best part of town and there were bars on the windows of the convenience store. Luckily I dropped it off in the morning as I would not have wanted to be there in the middle of the night. Person helping me was friendly and the procedure was quick and no snags.Shao C.
I rated the Equipment clean/maintained question negatively negatively because the lug nuts were severely corroded to point where a flat would be impossible to change on road. This condition would have resulted in my having to unload the cargo and reload on side of road if a flat occurred. Other than that, trailer was clean.Tad L.
Customer did not leave a comment.Randall A.
Customer did not leave a comment.Phat H.
The staff member was very professional and made the set up/delivery process extremely smooth. He went above and beyond for us and it was very appreciated!megan P.
Customer did not leave a comment.Taylor P.
I use uhaul a lot and first they charged my accout..so almost $70 is being held til who knows when(usually this doesnt happen)..THEN they turned around and charged another card THANK GOD I HAD THE MONEY TO COVER 2 PURCHASES..AND WHETHER I GET THE MONEYBACK OR NOT..I AM CURRENTLY OUT ALMOST $150.00 AND MY INITIAL EXPERIENCE THIS MORNING I WONT SEE THAT MONEY for a couple days ..so over $200.00 LATER..NO I AM NOT HAPPYLisa G.
Customer did not leave a comment.Kathy V.
Customer did not leave a comment.Amanda B.
Cashier of a gas station had to make us wait until he finished checking out customers ( multiple times) before he even offerd to help usChase B.
Customer did not leave a comment.sandra M.
Friendly guyeduardo S.
Customer did not leave a comment.Jarreau R.
Your truck broke down in my front yard as soon as I got it here. You delayed me moving by 5 hours which is going to cause me to have to pay for an entire another day.Tina G.
This was just a gas station, that was not well maintained. The staff was extremely friendly.DAVID WILLIAM K.
Trailer was very old and used. My online checkin did not register and we had to go through the entire checkin again (photo of DL). Overall trailer did fine. Tires were fine. I prefer the main I45 office better than this small gas station office. Couldn't believe that 4x8 trailer was not available at any other location.John P.
Trailer was damaged but not documented. I took a picture of the damage with the rep in the picture. The location later denied the damage. Had it not been for the picture, I would have been held responsible for the damage.Larry B.
Customer did not leave a comment.EUGENE C.
This location the guy has no knowledge of what he's doing at all. He had all my information all jacked up. I'm a highly dissatisfied customer.Courtney R.
I'll never rent from uhaul again $1300 just for me to hook up the trailer because the worker didn't have a clue on how . And I did the inspection on the uhaul . I did everything .then I was change my pick up location minutes before pick up and my drop off location was changed 2 different times . Worst service I've ever had feel like I wasted 1300$Tyler O.
Customer did not leave a comment.Mike O.
A appliance dolly was listed for reserve on line, but when I arrived a appliance Dolly wasn't available. So, if there could be a better verifying system in regards to that.Tarasha R.
Customer did not leave a comment.DONALD R.
Very friendly and helpfulRoelof V.
Customer did not leave a comment.randy C.
Customer did not leave a comment.Peter V S.
Dont send customers to this location. Trucks are disgusting and the owner could care less. I picked up a truck that was clearly used for construction because it still had sheet rock and mud all in itDAVID H.
Customer did not leave a comment.Walter H.
Customer did not leave a comment.wanda J.
Return checkout took 25 minutes. The attendant could not get the paperwork finalized. We finally left with a hand-written receipt.aj K.
Very slow to get paperwork done so I could get home for dinnerJoseph R.
everything okRuth W.
Customer did not leave a comment.Garry G.
Customer did not leave a comment.Adiel V.
I have no complaints about the place where I picked up my Uhaul. But I do have a complaint about the scheduling service you guys provided. First y'all wanted me to go pick up my Uhaul all the way to Spring Tx. I tried telling your scheduling department that there was a big Uhaul rental place right across 45 interstate highway from where my daughters apartment was, which is where we were going to be moving from. Then when I called and talked to someone they set me up for a pick up at feed store in the middle of CONROE on Main st. I asked the guy on the phone why can't I just get set up for the place there on 45? They have a lot of big vans like the one I need. He told they might not be available for the day that I needed! I said fine! So yesterday we my family drove all the way to Conroe from Livingston to the feed store to pickup our rental. There was nothing there! My wife and I came in there and gave the girl the info and she tells us they don't have any Uhaul's at the moment. So she gets on the phone and calls scheduling again and that's where they sent us to the other side of town to pickup the uhaul once more delaying our move! So yes I'm very disappointed with this Uhaul rental and don't think I would ever recommend or rent another one again for the price that I paid!
Both locations seemed poorly trained. My contract states that I was to receive $75 return from my deposit and Safal just seems like he didn't want to give me my refund and just convoluted the process by blame shifting the responsibility to the location of origin. I had until Dec 16 11AM to return the auto hauler. I returned it Dec 15 9:30PM. RENTAL deposit stated in contract was $75 and somehow that got shaved down to $43. I feel cheated and deceived.Xavier W.
Online reservation was good, after the online check in pickup was fast, rate was fair and the five days to drop off very fair,Michael T.
Transmission was slipping and held progress up an extra 1- 1/2 day. I'm not pleased at all. I utilize U-Haul every day this is unacceptable. -JeromeJerome J.
Very pleased with overall experience with your company this is our second time we rented from you. Keep up the great work.Marilyn N.
I tried to rent a truck online the customer service agent was very helpful and walked me through the process. Truck was provided clean and full of gas. Very easy process I will be using them againMelinda B.
Customer did not leave a comment.Kasey B.
Have the equipment at the agreed locationItze B.
Customer did not leave a comment.Joyce S.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Tyler J.
Customer did not leave a comment.Blake C.
Small place, friendly guy. It serves its purposeMaria W.
We were charged almost $10 for a eight of a tank of gas! No way it cost that much. Phone was to me easier but it was harder and the store said they charged 88 cent a mile and phone charged 99 cent. More stress when we were already moving and stressedNancy H.
Did not have needed equipment (pads, dollies, etc.)Andrew H.
Customer did not leave a comment.brenda M.
I wanted to add a driver so I could get help and the Clerck did not know how to add him.HUGO Q.
Customer did not leave a comment.Michael G.
OVER CHARGED NEED REFUND IMMEDIATELY.Roger S.
Quick drop off and paperwork was completed quickly even though we returned it a day early. Best long haul rental of UHaul equipment I've had. Thanks againDevona C.
Customer did not leave a comment.Luisa M.
Try to connect better with the locations that will provide de services and has a better control of the units and a better communication with the costumerJohana C.
The vehicle was fine, but communication was poor. I specifically stated I had to pick up my vehicle at 7 am. I get a text the next day stating pick up time was 10 am. I had movers coming at 8 am. I called the location I made the reservation explain the problem. He said he would correct it in the system. Then I find out I'm suppose to pick up the vehicle at a different location. WOW. My original drop off was My. Vernon, I was asked to drop off my vehicle in Sulphur springs and offered a discount to do so. Was given an 800 number to call in Sulphur springs to know where to drop the vehicle. Made the call, guy says no your contract says My Vernon, we read our contract to him which says drop off Sulphur Springs, everything was screwed up and without my due diligence there would have been a major problem with my move. Poor communicationMichael R.
Customer did not leave a comment.Candie B.
Customer did not leave a comment.christopher H.
Customer did not leave a comment.nicholaus H.
Customer did not leave a comment.Murry G.
This was a convenience store and the one person in the store keep waiting on customers while we were in the middle of our transaction. VERY BAD impression. Not sure he knew what he was doing. Had to make him give me paperwork. Did not go outside and show me anything about the truck. Will never use a convenience location to rent or drop off again. I will use Penske before I do that.Dean S.
It was marked full tank but had 3/4 tank. I went back inside got the person renting to show him. He said he would make the correction. He did not! I returned truck to different location. They tried calling where was rented and he never answered the phone.shirley H.
Don't change a thing! All aspects of the process were spot on! GED Durham Owner/Durham Industries LLCgeorge D.
None.. all went as plannersDon G.