I got my rental changed around by you three times! When guaranteed a size and location you should honor it!Marsha B.
Customer Reviews for KB Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cindy H.
Customer did not leave a comment.Judy W.
Very difficult to do online returnWILLIAM B.
Stop stacking rental for less 24 hours. Price is to high I had a 15' truck drove 55 miles for over $120.00 way over priced and on top of that had the truck back in 5 hours.David Y.
Customer did not leave a comment.Grace K.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.pam D.
Customer did not leave a comment.nate R.
Customer did not leave a comment.Natalie C.
Have one set price, include gas in the total price! I picked up a washer and dryer in State College, Pennsylvania from Clearfield PA, and had to rent a 15' uhaul and pay almost $160! JUST BECAUSE I DONT HAVE ACCESS TO A TRUCK! And there was no other equipment available apparently. Never again will I use uhaul, and I will spread the word around to anyone that I can!meggan B.
Great and swift experienceLucas I.
Customer did not leave a comment.Lynnette S.
Customer did not leave a comment.Dorthy S.
Everything was wonderful...fast and simple...excellent customer servicedennis S.
Worked good for what needed noneWilliam C.
It was flawless!William C.
Customer did not leave a comment.DANIELLE W.
Gas tank was 3/4 full and the storage bed was full of dirt. It was filthy. When my husband returned the truck, he filled up the gas tank AND he sept out the storage bed. I called the place where we picked up the truck and told the man about the 3/4 tank amd how filthy the bed was, he dId sorry about that. In my opinion, my husband d should, ateast, get this money back for them extra 1/4 tank of gas he put in after the 3/4 tank we started out with. Amd him having to clean the previous renters mess on the floor. Apparently, no employee checked the truck over when it was returned.chris R.
App was not working AGAIN!! No one was available to check me in so I just left the truck and hoped for the best.Paul M.
I live in Oklahoma and did not use uhaul services. 4058269433annette M.
Customer did not leave a comment.Todd M.
Price was high for a day rental, plus fuel cost and taxesdave S.
Cab floor was dirty and there were items on the dash from a previous customer. Hand truck was unsecured in cargo area and had a broken wheel. Looks like I'm the who paid for an irresponsible slob. Very friendly and personable agent though.Terry R.
Customer did not leave a comment.William H.
The gentleman the helped me was rude and condescending, didn't give me a jack with the cargo trailer rental, had to lift the trailer by hand to unhitch it. He forgot our 2:00 appointment time (had confirmation email with the time) he called me at 9:00 telling me I missed the appointment, and was rude when I told him the appointment was at 2:00. Overall, will not return to rent from this location.justine D.
Make sure the tires psi air pressure were up to specifications making it safer for the tow.Rovin K.
The gentleman that helped me was very friendly!carol M.
Ken was very professional and helpful. I would definitely use KB Motors again if and when I need a uhaul!Catherine G.
Would be nice if an appliance dolly came with each truck rental.rod B.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.joseph F.
Location we used was super friendly and thorough. Thank you Ken!john S.
Customer did not leave a comment.WILL W.
Customer did not leave a comment.Steven S.
I only needed a 10ft truck and this location had at least two available but the online reservation page was only telling me a 17ft was available. I felt this was Uhauls attempt to force me to rent the bigger truck. I didn't like that!! The salesman was able to edit my reservation and let me use the 10ft I needed. Thanks K&B Motors of Clearfield PA!!Amy D.
Better drop off area. Don't confuse drop off location, give rental discount when you can't deliver on vehicle requestJohn M.
Customer did not leave a comment.William L.
Plenty of room to park truck.TIM C.
Customer did not leave a comment.Lori S.
The gentlemen at KB Motors was very helpful.James T.
I was overcharged for gas. They were going to charge me a $20 fee for returning it because he never said that I needed to confirm return on my phone. This was an intown move in a 10' boxtruck. I drove 9 miles and added 2 gallons of gas. He charged me $5.97 more than the original $38.28, and that was with an estimated 16 miles. So I actually got charge for miles I didn't use too! He was rude and even let the door swing back into me when we went out to the truck. I tried to contact uHaul to complain about this but they did nothing. Very upset at the crooked uHaul dealer and at the kack of support from uHaul!kristen W.
Customer did not leave a comment.jerry S.
Customer did not leave a comment.shiela M.
Customer did not leave a comment.Todd S.
Serious potholes entering parking lot that needs addressedvicki H.
Very helpful kind Will go backTimothy B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.anthony J.
The no contact way didnt match up with the website. Was told the lock was on back of truck, it was on building. Lock wouldnt open, truck had hole in ceiling and water was all over floor, which then got all over our furniture. When we went to return it, it kept rejecting our mileage and eventually we just gave up. I was also charged an $87 pending charge and a 162 charge. The actual bill was 100.62. They changed the 162 to 100, but I still have the pending 87 pending on my account and my money is being held by KB. NEVER AGAIN!Kylie H.
Door on box was very difficult to get up and down.justin M.
The man helping me on the 23rd was very nice and able to answer all questions. He even had extenuating circumstances and still was available to help. I wish I knew his name so I could say who deserves a raise but would definitely recommend this location.Branda S.
Customer did not leave a comment.john M.
Customer did not leave a comment.ben T.
You did very well. During the current corona virus outbreak I felt confident knowing the vehicle was wiped clean and disinfected before I took possession of it for the day.dana K.
Customer did not leave a comment.joshua A.
Customer did not leave a comment.WAYNE S.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Jim D.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.richard T.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Jason S.
They charged safe tow insurance on my credit card without asking me my consent. The equipment was too old and inoperable. I'm very disappointed.Abdoulaye S.
Customer did not leave a comment.TODD I.
Excellent service with home town courtesy. Great place to rent from:)Pamela G.
Fantastic service !Elizabeth W.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.clearfield chamb C.
Customer did not leave a comment.cassandra R.
Customer did not leave a comment.GILBERT H.
I pick the truck up and the 1st thing I had to do is clean out the inside there was cigaret ashes paper bags leaves rocks and that was in the cab had to sweep back out and I just left it the way I had itERIC S.
Great location the man helping me was very nice and helpfulJohnny S.
easy access off of US 322; near I-80tim M.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Andy K.
nothing needs to be improved thanks very muchdonna J.
Customer did not leave a comment.mary W.
Customer did not leave a comment.Rebecca H.
Excellent customer service.Joel R.
Nothing at all,it was a pleasant experience.Thomas M.
17 foot truck 170,000 miles ran well. Little over 7 mpg on gas.Plenty of padding covers provided. Small hand truck provided but worked for what I needed. Very helpful gent at rental location KB Motors.peter S.
Really nothing, everything was good to go, clean truck, lots of blankets, dolly, full tank. Keep up the good workbrett O.
Customer did not leave a comment.Denny S.
Customer did not leave a comment.Tonya M.
This location was wonderful to work with. They're customer service is above and beyond. Very highly recommend! Thank you for everything!karen M.
K B motors was great ,The people were nice and service was first rate.Todd H.
Customer did not leave a comment.Melanie P.
KB is really nice guy.jan G.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Gary L.
Outstanding performance would highly suggest this locationRobin S.
Customer did not leave a comment.Gary L.
No brakes on trailer to help hold back wore out my new front brakes on my truck they were smoking and on fire drove 4 hours to get a car and had to leave it because of burnt out brakes on the truck trailer should have brakes to ease the truck brakes like on other trailers it will cost me almost $300 to replace the brakes and came home empty no I will not rent another u-haul trailer not happy at all. very bad trip waste of timeHarry W.
Customer did not leave a comment.Barbara B.
Have the light stay on the hole time the loading door is open, other than that all goodkeith L.
Great customer service! Will absolutely use KB Motors for any U-Haul rentals in the future.James N.