Customer Reviews for KCM Sales Group LLC
(U-Haul Neighborhood Dealer)

62 reviews

13728 S River Rd   Grand Rapids, OH 43522

(419) 830-0371

Location Hours

  • Mon-Fri: 11 am - 6 pm
  • Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 830-0371

13728 S River Rd
Grand Rapids, OH 43522

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 6 pm
  • Sat: 11 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Provide equipment in good condition, the light from the tow dolly was in terrible condition and it doesn't work properly. I take the UHaul truck and dolly to the close location to explain the situation but couldn't give a solution because they donde have any other tow dolly so I had to call road assistance to fix the problem. I really recommend do not split an order in 2 different location for pick up, there was not coordination between locations. I really have a bad experience renting the equipment for a big moving trip.

PEDRO A. 
Rating:
5.0

Very helpful and accommodating to my schedule, the pickup location was farther than expected but of no fault of KMC's. Be ready to drive a bit to pick up a tow dolly.

Tim H. 
Rating:
5.0

the owner of this location was very friendly, fast and helpful

Brian R. 
Rating:
5.0

Drivers license should be saved in the system

JEFF S. 
Rating:
3.0

Shop owner was friendly and very helpful. Went above an beyond in helping me make sure I had what I needed to hook everything up correctly.

Bryan A. 
Rating:
4.0

You need to explain what a drop off location is wherein there is no expectation of another human to be there to process the drop off. We didn't know that nobody would be there, and that it was necessary to use the app to process the drop off. While I'm comfortable with technology, yours does not work - I could not login to the account - and I needed to call customer service and search for a person at this location for assistance. Once we found an attendant, he was very helpful; but that was no mean feat - especially in pouring rain!

Jason G. 
Rating:
5.0

Kyle was very pleasant

shank M. 
Rating:
5.0

All went well. Would like to see the license saved into your account to save time

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

There isn't anything that needs to be approved upon. From pickup to return, the process and equipment highlight the experience.

kent K. 
Rating:
5.0

Customer did not leave a comment.

Vicente L. 
Rating:
5.0

Kyle made the process very easy and went out of his way to adjust his hours to accommodate mine.

kent K. 
Rating:
5.0

The agent was outside when we arrived and helped us unhook the trailer. He was very friendly and got us on our way quickly without rushing us even though it was raining.

Melvin M. 
Rating:
5.0

Excellent experience. No improvements required.

randy C. 
Rating:
5.0

Have a tongue jack. With the brake system on tongue, it is very hard to lift an empty trailer.

bill H. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Staff was very accommodating and efficient. The outside looks like a junk yard and not inviting. Could use a clean up

JEFF S. 
Rating:
3.0

The space was a little rough due to recent floods, but the gentleman assisting us was very helpful. We were unhappy that U Haul changed our pick up location from Bowling Green to Grand Rapids and did not give us enough mileage to compensate. The "District" manager make a snarky comment of "it is only 11 miles" but the drive itself takes 25 to 30 min...so this added an entire hour to our day of moving. This might not sound like much, but when you are dealing with children, pets and traffic and hour is very long.

Tobias B. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
3.0

Customer did not leave a comment.

Priscilla R. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
4.0

Customer did not leave a comment.

Kathy D. 
Rating:
4.0

Customer did not leave a comment.

Neal G. 
Rating:
5.0

All of the local people I dealt with were great! The problem I had was with corporate. The reservations were terrible and caused a lot of problems for me. That is why I won't use you or recomend you again.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Reed K. 
Rating:
4.0

The owner of this location was very friendly and helpful

MIKE B. 
Rating:
3.0

Customer did not leave a comment.

Jody V. 
Rating:
4.0

Customer did not leave a comment.

Brady C. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
3.0

Little disappointed and the reservation system price quoted was not the price that I paid when they took the order over the phone they had the date wrong for pickup and then all the paperwork was a mess the pickup was a mess and they tried to fix it as best I could but all in all it still cost me way more than what it should have

CHRIS R. 
Rating:
4.0

Customer did not leave a comment.

BILL H. 
Rating:
3.0

Customer did not leave a comment.

william S. 
Rating:
3.0

Customer did not leave a comment.

Stefan K. 
Rating:
5.0

Great service and very helpful as always.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Everything was wonderful. You guys are great! I have never been treated so great by Uhaul!

JASON C. 
Rating:
4.0

The uhaul company changed my pick up location without notifying me or asking if this was ok. This ended up putting me over my mileage and causing additional charges. The locations were as helpful as could be but the company gave me a terrible experience.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Kishwa J. 
Rating:
5.0

Kyle was great, friendly, Kyle hooked the trailer up for us and showed us what to do. He was professional. He gave us great directions and was very patient.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

Staff was very helpful. Will use them again.

JIM T. 
Rating:
5.0

Very good!!

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Kyle is by far the nicest U-Haul dealer I've worked with across this land. Very accommodating and extremely helpful!

mark H. 
Rating:
5.0

It was an excellent experience. Very friendly service. The car trailer handled excellent with no issues whatsoever. Very affordale. Thanks KCM and thanks Uhaul. Rick from Grand Rapids, Ohio.

RICK P. 
Rating:
5.0

Excellent job by the associate

wayne S. 
Rating:
2.0

But since we went there after hours there was no one to help us and there was really no place to park such a large truck

SHELLY W. 
Rating:
5.0

Nothing! Pick up was easy and smooth. The person there was friendly and answered every question we had and made sure we knew how to operate everything on the truck before we left. Great experience!

MICHAEL B. 
Rating:
5.0

Kyle was very friendly and helpful !

William M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Very helpful and nice guy

William M. 
Rating:
4.0

I had a good experiance the gentleman was very helpful a polite i would definitly use that location again and thank you

woodrow T. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

An absolutely positive experience! Kyle was awesome! He hooked up the trailer and explained everything. The whole process was fast and easy! Thanks Kyle and thanks U-Haul!

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Very friendly and helpful

WILLIAM M. 
Rating:
5.0

Everything was great and we were very glad we choose to rent a u haul.

DAWN T. 
Rating:
3.0

The gentleman at this location was very friendly and down to earth. He answered all of my questions i had. the rates were very affordable and the truck was very well maintained, I would recommend anyone to rent from this u haul location.

Dawn W. 
Rating:
2.0

The location is an auto parts store specializing in older parts. The operator was very accommodating to my schedule which was appreciated. We wish him the best.

LINDA H. 
Rating:
4.0

They didn't seem to know what they were doing, and I am not confident I got charged correctly. Next time I will go back to the auburn location to save the hassle.

No reviews have been submitted for this location.

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