Customer did not leave a comment.
GEORGE B
Customer Reviews for KDR Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
KDR was excellent, very helpful.
mark hI am a regular customer and this location makes it so easy to conduct business with. Always friendly, helpful and accommodating.
VICTORIALEE SI have rented either a van or the 10ft truck a few times from KDR and they are always so nice and helpful. This is always my go to place to see if a truck is available before checking other places for a rental.
Sheila SThe employees are well informed and friendly. They explained everything carefully and made sure that we understood. Also answered questions we had about the rental. Will definitely recommend friends and family to this location for any future rentals
Abhishek PWe had done the selection of not picking a location. So when we got done with everything, we were told that we could come to the Mechanicsville, U-Haul and storage and once we showed up the young gentleman was too busy being on his phone talking to his girlfriend, or a friend, which was personal and he said he had no room for us. I had a 6 x 12 trailer to drop off and he said he had no room so when I asked him to please pick a place or contact someone that could help us. He just ignored me and kept talking on the phone. I found KDR on my own and the gentleman there was so kind that he helped us out. I will go to KDR at any time if I need anything regarding U-Haul rentals.
Jennifer MWhen I picked up my Uhaul it had trash in the door pockets. Floor and dash were covered in ashes and the truck smelled like smoke. I tried to take pictures in the app and it let me take only one then I was going thru pretrip pictures and one of the pictures wasn’t even the right truck had a different bumper. Other than that self check in and out was pretty easy. I also left truck way fuller than I got it.
Christian MWe ended up needing our truck for two extra days and they were very helpful and accommodating! The whole drop off process couldn’t have been easier! Avi (sp?) was super helpful, professional, and easy to deal with.
David MThe place where the keys drop need to be located so no one can put their hands in and take the keys out and steal the truck
LESLIE PMy only comment would be the strap ends were tattered. If they were needed to be remove from the ratchet, it would be very difficult to reinstall in tightening.
Curtis FI would have been in big trouble if there wasn't someone inside to help me. I tried app pickup first and ended up needing support to verify me. They left me hanging for precious minutes before I gave up and went inside. I had a very tight timeline and needed them to be much more prompt. The person who helped me inside of KDR Convenience was excellent.
Heidi MGreat experience and happy with my experience at KDR at 7119 Mechanicsville Va.23111 I will recommend fiends to rent location. Thanks for your help.
ken rThe clerk was very understanding and helping. Great location.
Stephanie DThe truck was very banged up and had over 100,000 miles and should be put out of service. The location was convenient and the representative was nice and helpful.
Joyce GI left my earbud in the truck and wanted to see if I can get it back, but I can't find phone number to the store.
Rachael FIt was 87 degrees and no working air conditioner. Not very pleasant
Michelle ACustomer service was great. He explained in detail the charges, holds on checking account, etc.
Ann TGreat customer service no complaints
Blake WMy bad experience is all related to the 24/7 check in process. I rented a U-Haul at 4:30 AM. I did the pre-check in and uploaded my license. When I showed up at 4:30 AM, I uploaded it again. So issue occurred where it requested more info. They needed to verify my identity with three people. At 4:30 AM on a Saturday morning, there is no one that I feel comfortable waking up to verify me. They told me to get my passport. I drove 30 minutes home to get it and 30 minutes back. After uploading my passport and everything else again, they then said they had to call people again. Super frustrating process that took 3 hours to try and figure out. Finally the location opened up and I got the U-Haul. This process is horrible. I will not be a returning customer to U-Haul. Super disappointed in the system but also the attendants lack of clear communication and empathy. Definitely and experience I will share with friends.
Kyle LExcellent customer service! So helpful!!
Myra BThis place is a gas station and the attendant checked me in while I was still filling up with gas so it was a seemless experience.
Thomas SOk
carlos gCustomer service was exceptional during pick-up and drop-off. Details to attention on additional services offered (insurance, road side assistance m). Very friendly, courteous and knowledgeable
Izetta VNO CUSTOMER SERVICE AT ALL VERY RUDE AND UNHELPFUL DID NOT EXPLAIN THINGS JUST BARK DEMANDS
valery dEverything was carefully explained. The cargo van was clean and operated perfectly. The people helping me were friendly and professional. I’m a happy customer.
Marvin AThis team has been a reliable source for my uhaul needs. ALWAYS professional and helpful. A great resource for the Mechanicsville area. HIGHLY RECOMMENDED!!!
Scott JGreat place to rent a Uhaul.
Shannon TI love this place. Convenient location to me, supportive staff, and great atmosphere. Has always had available rentals and friendly, easy to work with team working at KDR Convenience.
Scott JI was able to check-in online which expedited (somewhat) the pick up process. However, it is combined with a gas station/convenience store and on a busy road. If you show up at a crowded time the process might not be as smooth... just my opinion, nothing observed to validate that. The owners/operators are very friendly, knowledgeable and willing to assist in any way.
Tony AThis location is perfect for my needs.
Russell EGreat experience and very nice
Adam WEasy transaction.
Thomas CThere was an issue with a leak in the trailer I rented. My furniture was ruined due to the leak.
Matthew CWas pleasantly surprised. Great customer service, very respectful, clean, and professional. A wonderful experience overall and I would highly recommend this place!!!
Scott JVery nice
Charlotte AThe only thing that I would suggest is filling the tank above 1/2 tank and keeping it there. It would be more convenient so you don’t have to fill up before you go to your destination. Thank you!
Bridget Aeverything went well Nice check in and check out
Dani BBest service I’ve received. Easy , fast and very informative. Customer oriented
Mary WThe trailer brake and signal lights were shottily repaired with electrical tape and shorted out during my trip. This created a safety hazard while driving at night and added significant time to my trip when I had to back track to a service station that could make the needed repairs to the light system.
Ryan MThis truck had an exhaust leak that was so bad I was forced to drive with the windows down the ENTIRE trip. Strong smell of exhaust fumes was overpowering and gave me a headache. Physically the truck was in pretty good shape except for this.
Boyd AI was charged extra for going over the mileage. U Haul gave me an empty tank and made me pick up from a location that was further away but did not give me extra mileage. I returned the truck with extra gas but didn’t get refunded or credit for the gas. BS if you ask me, you guys want your money but who is going to refund me for gas and who is going to pay for the extra mileage when you guys made me pick up the truck from a location of your choice that was exactly 5 miles away from me instead of a mile. U haul should have given me extra mileage for that and not charge me for it.
Imran NNew equipment and knowledgeable staff. Easy trailer drop off. 5 minute drop off time
Steve GFantastic service at this location. Will definitely choose it again for my next rental.
Tracy BThe sales person was very helpful and courteous. Very nice establishment . Clean and had great food .
Reginald JTruck was available as promised and in good clean condition. The person who helped me at this location was very courteous and pleasant to work with.
Eric SLet me start with a positive. The person inside the location where I was picked up a 24/7 shared truck was amazing. We had trouble finding the key location, the directions did not help So that led to difficulty picking up the truck. Then the trouble returning the truck, was the website kept closing before finishing the return, so the gentleman inside the convenient store was key to being able to use the truck. The truck functioned well, appropriate size, and everything went smoothly with the truck. It was the pick up and the drop off that we were really dissatisfied with. I have used UHaul many times in the past and this is the only time that I’ve been dissatisfied. In the future I personally as an middle aged person using a truck, i will continue to use a storefront U-Haul rather than a 24/7 pick up thank you
John S