When contacting this location to discuss $191 drop off fee, person who answered the phone was very rude and hung up on me. We disagree on fuel level status when dropping truck off. This person didn't want to assist at all, terrible customer service!
Franky R
KDR Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicsville, VA 23111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The location was supposed to open at 8:00 am so I reserved my reservation for a 8:00 am pick up but the guy didn’t show up until 8:30 am because he over slept. No apologies offered. I made a reservation for a 20’ foot truck, come to find out they only had a 15’ at this location. Again no apologies or effort to make other arrangements. Horrible customer service at this location not to mention it was a dirty disgusting convenience store. That was not convenient at all!! Highly recommend NOT renting from this location.
brad mI went to pick up the rental truck, and they did not have the furniture pads that I requested. I also got the receipt and was charged for furniture pads. They also had a hand truck on my order that I did not request so he took it out of the truck. Will not be using that location in the future. Would like a refund for the furniture pads that I never got.
Timothy BCheck engine light on. Truck loud and noicey. Brakes squeaking
AKIBA TOpen on time. Not 45-50 minutes late when renter has limited time to load and unload truck !!
Eugene B