The air conditioning was not working. I would not have chosen to rent a vehicle from you if it was advertised as having no air conditioning! The lower outside mirror on the driver's side was cracked and pieces were starting to fall loose. The inside of the truck was pretty gross in and around the cup holders. As soon as I started up a warning light informed me that it needed an oil change and that light persisted throughout the entire rental. This was also not the location that I chose when I made the rental. When I told the staff at the return of all the issues they were completely unresponsive about them.
Steven L
KDR Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mechanicsville, VA 23111
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How U-Haul Reviews WorkTruck itself ran well. Very dirty inside. Check in and out took a long time.
Dave EClean your vehicles Maintain your vehicles maintenance schedule Fix your broken AC
JEFFREY GActually, this whole experience with this rental has been rather frustrating. It all started with a call 20 minutes before I was going to pick up the truck informing me, they did not have the truck and would have to find another one. Elm Street location sent me to a location just down the road which was a closed body shop. I called the number they gave me and a man who sounded drunk picked up the phone. He said he did not know anything about a rental but could be there later, in an hour or so. I went back to the Elm St location and told them this. They then sent me to KDR. The only way I could get my truck was if I changed my plans to accommodate UHAUL and was forced to get a Local truck. So, I had to spend another hour of my time driving this truck back to Mechanicsville from Midlothian. A very unpleasant experience. It is a shame that this company dominates the moving market, with any hope a Blackstone or similar company will see a real opportunity to start another competitive company which would ease the pain of dealing with such lackluster entity.
timothy bThe cab was dirty and their was wood still in the back that I had to remove.
Brian G