Customer Reviews for Keep It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Keep It Self Storage

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Alison O. on

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Nick P. on

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Christian A. on

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Rep explained the contract and how to return the vehicle.

Ronald F. on

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Jonathan V. on

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kristina B. on

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Kenneth B. on

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When asked if I thought I would have enough miles to make it to my ‘one-way’ destination, I should have said I need more miles. I was I’ve by 20 something miles and was charged extra, when I drove from California to Denver. This is ridiculous! I was not driving around town and the slight fee should have been waived. Of course, no one has done anything about it, even though I called the regional manager in Colorado.

Roxana N. on

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Mohammed A. on

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Pablo S. on

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Jose S. on

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JEAN C. on

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Service was great starting with Mike from Stevenson Ranch location to another rep. at the Railroad location and lastly with Tony on the day of pick-up and return. Great service and very friendly.

LINDA D. on

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Remant G. on

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Fast and friendly service.

Henry P. on

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nancy M. on

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Melissa J. on

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When I got to this location to return the truck during normal business hours the doors were locked finally after 30 min somebody showed up.

armando E. on

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Greeted at door very friendly. Pricing very competitive. Check out prompt.

Marvin M. on

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Awesome customer service! Thank you!!

henry S. on

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Ginger F. on

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Staff was great. Very helpful and knowledgeable.

Philip R. on

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Michael V. on

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Invoice says $133 but I was charged $155.47

Nick H. on

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The young man named Henry who helped me was outstanding and is a real asset for your company.

Maria G. on

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Jennifer B. on

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Julia R. on

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#1. The 10 foot truck should NOT be listed as being for a 1 bedroom apartment! We had to make 2 trips even though the only big items we have is a couch and a bed. NO tables or chairs even!!! #2. Who gets a moving truck with no ramp!!! This should be bold printed in the description. Major inconvenience and pain inducing having to lift heavy items into a truck. #3. I specified in my reservation which location I would drop the truck off. Upon pick up I also specified to the representative which location I would be dropping the truck off. I got to the location on my reservation and they did not have me dropping the truck off with them. I was told to drop the truck off at a totally different location then I specified more (than once). This caused extra mileage on the truck that I had to pay for! In conclusion… If I ever use U-Haul again… I will make sure to read all the fine print. And to make sure to double check your staffs work .

Richard P. on

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DANIEL R. on

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Heather D. on

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Great customer service! Thank you!

RICHARD C. on

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NICK D. on

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