Customer Reviews for Keep It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Keep It Self Storage

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Armen T.
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The steering on the truck I rented needs attention there is too much play and takes a lot to keep going straight.

Frank H.
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Customer did not leave a comment.

Mark T.
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Quick helpful service.

Steve S.
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Quick and easy

Calvin S.
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The earliest you can get a truck is 10:30 the day is about half over so we can only make one trip instead of two it causes us to rent the truck extra day extra miles back and forth to the rental office

JESSICA L.
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It was nice to use the online drop off since the location was closed when we returned the truck.

Jason H.
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You U-Haul App is completely ridiculous. You should be able to verify all required information BEFORE you get to the location.

Monique T.
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Customer did not leave a comment.

Bethany B.
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This location is WAY easier than the big Canyon Country one.

DANIEL M.
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Great Service

MARK OSCAR W.
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My bill was doubled because the location I originally ordered from dropped out the night before....I'll think twice before getting in that situation again

Ruslan M.
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Cheated on mileage and charge me for much higher amount

PEDRO C.
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Next time provide me with a dolly

WILLIAM C.
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Originally I was worried that a truck might not even be available due to the number of people leaving the state of California and not returning. I was very surprised to see the truck at the time of pick up. Not only was it in fantastic shape it was brand new with only 88 miles. We had a great experience everything worked out just perfect and everybody we spoke to at the pick up place and drop off were professional. Thank you so much!

CARLOS E.
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Customer did not leave a comment.

CHRISTOPHER Z.
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Customer did not leave a comment.

JOHN L.
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Staff was very helpful

Lacey S.
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Customer did not leave a comment.

Jeffrey M.
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Customer did not leave a comment.

JULIAN J.
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Customer did not leave a comment.

Daniel M.
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Excellent customer service & staff

CAMERON W.
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Customer did not leave a comment.

William C.
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When I did my reservation online, it was indicated that I am able to self pick-up at 9:30AM, and even got the call from a representative saying that I could using the app. Upon arrival, I tried to do the self pick-up using the app and the app indicated that I could pick up the truck at 11:00AM when the store opens. If waiting for 1.5 hours is not enough, we got a phone call from the store saying we have to return the truck at 1:30PM, since we can only have the truck for 4 hours. They made the start time from 9:30AM, not 11:00AM. Good thing we did not need the truck for 4 hours and was able to return around 2:30PM.

ELMER C.
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Please get parking for the customer. There is no parking, is not ferr to walk 1/2 mile to park my car somewhere

Michael S.
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Customer did not leave a comment.

Jorge M.
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LOREN A.
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Juanita S.
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The guy who helped me was professional , helpful and I wanted to let you know this.

Eric W.
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Customer did not leave a comment.

Noemi B.
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Customer did not leave a comment.

ERIC R.
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Was very dirty,,

Jason E.
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The check in and check out process was very fast and easy. The truck was ready on time and very clean.

Raul T.
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Customer did not leave a comment.

Lauren D.
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Customer did not leave a comment.

Jesse W.
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Very friendly, helpful, and efficient.

Frank S.
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Customer did not leave a comment.

Carolyn G.
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Im not sure, I just moved a large doll house!

Kristina G.
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The girl in the office was not friendly at all.

Kevin K.
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Customer did not leave a comment.

William B.
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I'd reserved a furniture dolly and moving blankets along with the truck, well in advance. Was told the dolly and blankets are not guaranteed to be available and the amount of blankets I reserved were in fact not available. When I asked what good is a reservation and was told the only thing guaranteed to be available is the truck.

Ana D.
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The woman was extremely rude she yelled at me a very horrible customer service and extremy unproffesional

Brian C.
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Customer did not leave a comment.

JAEL A.
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Thank you so much tony for all the help!

ALBERT E.
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Tony the Manager was very helpful and I would recommend this location to everyone, Thank you, AL

sETH B.
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Customer did not leave a comment.

Juliana G.
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Customer did not leave a comment.

Rachael R.
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Customer did not leave a comment.

Juanita S.
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Nothing . Everything was fine. Guy was helpful.

Jose M.
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Customer did not leave a comment.

Carmen W.
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Though the truck was clean, I found the price of the mileage very high. I was charged $40 for the mileage and wasn't given a discount for returning the truck in 2 1/2 hours. You can't leave your car in the lot, you need to have someone drop you off as they have a parking rule (10 minute parking).

sathia F.
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When we opened the back of the truck live Cockroaches were present. This is very disturbing because I don't want them in my home.

Monica Y.
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The staff seemed bothered that I was there.

TIMOTHY R.
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Everything was easy and smooth. Called to reserve and then came in and picked it up. The counter guy was fast and got me out quick. Dropped key in mail slot and left truck in lot when done. Great experience.

CLAUDIA S.
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Customer did not leave a comment.

Michael B.
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Truck was very dirty and the air conditioner kept shutting off

Kirk R.
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Customer did not leave a comment.

LUIS H.
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Customer did not leave a comment.

RAFIK S.
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Air-conditioning wasn't working It was unbelievable experience

Mike T.
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Customer did not leave a comment.

Joseph R.
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Extremely courteous and professional agent.

Robert V.
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Customer did not leave a comment.

Charles B.
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The cargo van was dirty and needed an oil change.

Ryan N.
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Customer did not leave a comment.

John Z.
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Inform the local staff on uhaul policies. I arrived and followed the uhaul no-contact instructions that i were sent to me, uploading my id, locating the right truck, and beginning to chat with the online representative, only to have the local staff come out and tell me that i was in the wrong for doing exactly what uhaul told me to do. Instead she made me go into the office and repeat the process, completely disregarding everything sent to me by uhaul. She was rude and condescending. She told me i could not use the furniture pads because of covid but could not answer if i had paid for the pads, if that fee would go away. Then she gave me a truck telling me there was 1/4 tank of gas and acted as though that was acceptable condition to give a vehicle. When i got in the truck i found that it was somewhere between 1/8 and 1/4 so the gas level was overstated even at that low level. My interactions with the national uhaul representatives were excellent, but my interaction with this local office was very unpleasant and i will not be recommending or using uhaul in the future as a result.

Carlos D.
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The manager Alex Ballesteros wa not on the same page with the person that I contacted over the phone. There were uncertain rules or specifications to the te rental agreement that we're miss understood, or not properly described One item was the insurance that I have , would not cover the rental , per Alex. There were other disputes at pick up. It's doesn't matter. I feel that Alex could have handled the situation a lot more professionally. She was rude. Alex refused to accept responsibility for the UHaul complany , telling me that she was not the one that made the reservation. To imply that it had nothing to do with her. I feel that U haul should do a better job of getting all of the employees on the same page. That u haul should train the employees to not leave any information out. explained fully and completely. The person I talked to over the phone and made the reservation was polite. The reservation es made for the next size van. Not the smallest available. But Alex said she did not have the one that I had reserved for. So something went in error.

Thomas S.
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Super friendly staff and very well managed. Thanks!

Jody S.
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Customer did not leave a comment.

GIGI G.
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The Gentlemen at the front desk Was very friendly and help me find a nearby dump to dispose of some appliances

MARK T.
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They made it easy peasy. Organized, efficient, quick and well kept facility, as well as excellent customer service on call, check out, and check in. Dealt with 3 different people, all excellent. Don't find that too much.

Farhad Z.
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Customer did not leave a comment.

PEGGY H.
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Customer did not leave a comment.

Derrick M.
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Customer did not leave a comment.

Aaron M.
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STOP REQUIRING FACE MASKS!!!! Stop infringing on our constitutional rights. Face masks do nothing but make people sick. On another note, the man who helped us was super friendly and professional. That is why we might use this location again.

Denise B.
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Have no problem with the staff. Very courteous, friendly and helpful. HOWEVER, location is terrible and not even having the ability to leave your car while using the truck is extremely inconvenient and wasteful of the customers time as well as who ever the customer finds to drop off and then pick up. Next time I need a uhaul truck I'll find one where services are more customer friendly.

Alys A.
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Customer did not leave a comment.

LINDA F.
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They took all of the protections to prevent the spread of Coronavirus.

Brian W.
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The reservation was supposed to be for touch-less pickup, however the location was not set up for this and we had to go inside. The employee was stationed by the door in a way that did not allow for social distancing and handled driver's license and credit card without gloves. The inside of the truck smelled like bleach and vomit. It likely was sprayed, but not wiped down. There was visible dirt, dried liquid spills, sticky substances, etc. all over the inside.

Edward B.
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Customer did not leave a comment.

Alejandra M.
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great services specially in this time Kiss Was the best Britt and Alex were very helpful thx again

Alex F.
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Keep doing a great job!

Gret J.
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Customer did not leave a comment.

Marias C.
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My family and I had a genuinely terrible experience with this location, specifically with a female employee who assisted my mother-in-law who has cancer and was helping my wife and I move since we're out of state and unable to travel because of COVID-19. Repeat U-haul customer who is very disappointed in the handling of our services.

JOSEPH W D.
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Keep doing great work...

William M.
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Everything was very acceptable

ERIC G.
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Customer did not leave a comment.

Theodore B.
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Customer did not leave a comment.

Ariel A.
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Customer did not leave a comment.

Darren S.
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The business hours say open till 5:00pm not 4:45pm. Got there before closing time and they still charged me the extra day like it was my fault they decided to close early. The lady on the counter is rude as well no sense of customer service

SANDY F.
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Alex was suberb Kiss storage

Monte G.
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Customer did not leave a comment.

Antonino S.
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the male customer service representative that time was very rude. He cut me off while I was talking and when he would raised his voice when he explained about how to put and release the lock of the tail gate. he did not even bother to thank me and wife after we returned the vehicle. I was very dissatisfied with his over-all services.

Christian C.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Frederick H.
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at this time onthing

Michael C.
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Customer did not leave a comment.

Dale P.
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Customer did not leave a comment.

KELLY R.
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Great customer service

Michelle R.
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Customer did not leave a comment.

Gian S.
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Customer did not leave a comment.

Bernard U.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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