When I first arrived in location, I greeted the worker with a simple “Good Morning” it was not acknowledge she just looked at me and kept upon her business. After I return the vehicle, they hit me with the bill of $248.20 stating I driver 167 miles. I called to let them know I had only driven to Glendale to San Fernando and then back to their location. And they had also marked my gas level wrong. I took it in with less gas than stated, but still more than when I had picked it up. So I let them know there was some type of mixup Without looking into it, the attendance stated from Santa Clarita to Glendale was 60 miles I let them know from Santa Clarita to Disneyland would be about 60 miles, and only about 30 to Glendale. They put me on hold for several minutes and stated there was an error and it was only 71 miles I had driven they never apologize. They just said I would be reimbursed $113.00 so now I’m without $113 while they fix their mistake This was my first time renting a U-Haul at this location and will definitely be my last
Ivan Anaya
Keep It Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Clarita, CA 91350
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Customer Reviews
- 4.5 Average Customer Rating
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Can't think of any way to improve, customer service was outstanding, thank you
John DeconerTruck needs updated.
Binzie DavidsonVery good service
Maurice Rassonthey don’t explain about mileage and prices never come back at this location
francisco pozo