Very friendly staff. Flexible, nice, easy to deal with. Truck/Van was in excellent shape, cleaned and ready to go
GREGORY F
Keep It Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Clarita, CA 91350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was very efficient and friendly. Both during my pick up and drop off I was in and out in another time.
EUGENE CTruck was clean and easy enough to pick up. Service agent at desk was very polite.
JOSEPH AThe people here were frustrated by us. We were not the ones that selected this location. It was changed to this one by someone from U-Haul. They also charged us for gas when the needle was a hair off.
BENJAMIN ROwner/Manager was not very helpful and rude. When I asked questions, she used a flippant tone and became defensive. She did not communicate and confirm original order. Upon return of the vehicle she was in such a rush that she did not "check me in", ognored my questions, and then appeared put-off by my asking her for an explanation of the charges on the receipt. Her male assistant was very friendly but as I learned later he was deficient in explaining operation of the 20' truck. He did not tell me that the 20' truck required extra space on turning. He did not show me how the ramp latched onto the back. These created safety risks to me driving, and to me and the people who assisted me in loading the truck. Also, your gas policy is flawed. I was given a truck with 3/8 full tank. And told to fill to that line upon return. That's tricky. I would expect a reputable company and brand like UHaul to have a policy where I receive the truck on FULL and expected to return the truck on FULL. I am likely to use UHAUL again, but not at this location.
JAMES S